Kohler Heating & Air Conditioning

As Mr [redacted] explained, there were a few issues in the beginning - not all due to water leaking We went out a couple of times for other issues, thermostat was bad and another time a damper was bad Like he said, we took care of these issues The first time a water leak was reported was in November of - again, we took care of the situation We have not been called out until recently (June 30, 2017) with a water leak - and we discovered it was due to a plugged condensate due to lack of maintenance It was a hot summer and the equipment was running non-stopWe charged him a diagnostic charge plus a charge for clearing the condensate tubing He mentioned we didn't show up a couple of times - my records show that he was not home The two of us in the office as well as our technician DID explain to him the charges on the bill He wanted to talk directly to Aaron K***, whom is not in the office much, due to outside sales and job site visits When they finally did connect, Mr [redacted] implied that Aaron yelled at him Two of us in the office heard the conversation and it was nothing like that MrK [redacted] explained that it was due to lack of maintenance, simple as that I'm sorry that this happened to Mr***, but a lot of customers called with the same issue this summer These machines are running non-stop to keep up with the heat, and sometimes this happens We suggest all the time at install that they have at least an annual maintenance As Mr [redacted] explained, we installed the system over years ago Kohler Heating has a one year warranty I feel that we did what we needed to do when he did have issues, exthermostat, damper, etcexceeding the one year warranty This is and we have not been to his house in over a year I'm not sure how this falls on Kohler

Complaint: [redacted] I am rejecting this response because:Again! Bottom line is this! Kohler charged me $(on 4/& 4/13) to fix my heat pump but never would tell me what they didAnd as a result of their work and no follI had to pay another contractor to repair work done by them This is the third (3rd) time around and I don't understand why Kohler won't/can't respond to my initial complaint and response on 11/6/ It's important that I receive these documents for tax purposes And again: It would be nice if Kohler was willing to settle with me and refund my moneySincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Lets take a look at the entire history before making a claim as such! Refer to all e-mails from day one! And reread all of them carefullyKohler is not responding to the major issue of reimbursement for poor and not completed work which caused me to have another contractor to repair a significant amount of the their workSincerely, [redacted]