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Kohlman Handyman Reviews (3)

Greer Family Dental Care has received your letter of 7/5/17, requesting a response within calendar days. We at Greer Family Dental Care strive to deliver the highest quality dental care and service possibleEvery complaint, regardless of circumstances, is taken very seriously. For
that reason, Greer Family Dental Care welcomes any patient that is in any way dissatisfied with their experience at our office to bring the issue to our attention so that we can work together toward an appropriate resolution. Unfortunately, due to HIPAA legal limitations, we are not able to comment or respond to any specific medical allegations in this forum. Should this complainant be a patient of our office, we would welcome him/her to reach out to us directly so as to resolve any ongoing issues. Tell us why here

Thank you for bringing this complaint to our attention. We have tried, unfortunately unsuccessfully, to resolve this with patient's mother, father, and step-father. Patient's father was the one to bring her in for initial visit. Apparently, there was a lack of communication between both staff and...

the three parents. Patient was given an eye exam which involves eye health and vision component. This is what the insurance paid for. Insurance did not cover a Contact Lens Fitting Fee. This is a separate fee and includes all trial contact lenses, instruction, eye examinations in the contact lenses to ensure not only proper vision but proper fit. There is no limit to the trial that may be dispensed in that time frame or any examinations or vision checks pertaining to that. Apparently, in the past, other family members have gotten contact lenses and the doctor they went to did not do these additional checks and exams. Our providers main concern is the health of a patient's eyes and will not compromise that if a patient only wants to be given contacts and receive no follow up. The patient was not asked to leave her contacts only because her parents could not pay. Her father could not pay for the fitting that day once they made it to check out so we could not ensure their would be adequate follow up care with patient. We could not let her have lenses without being able to give her the follow up that she needed. I understand the parents may not understand this and unfortunately, they will not really listen to what I have to say in that regard but instead keep telling me what a liar I am. We have heard nothing from the parent that actually brought her to her appointment but have heard from Mother and Step-father. Step-father came back in the office on Friday 7-24 and paid the fit fee at which time contacts were dispensed and a follow up appointment made to check the lenses to see if they were still giving good vision and still fitting the eye well with no complications. A little later, Mom called saying it was not fair they had to pay for this service and no one else she knew had to. I explained this is a fee that all contact lense wearers pay and what this fee included. She then asked for her Contact Lens script. I told her that Dr. [redacted] had left for the day and I would have to speak with her on Monday. First thing on Monday morning, I spoke with Dr. [redacted] who stated that patient did not have a Contact Lens script yet because they had not finished the fitting and did not know what was going to work best and provide best result for patient. As soon as I finished speaking with Dr. [redacted] the patient's stepfather walked in and was very irate saying he wanted his money back for the contact lens fit. I told him we would be happy to refund the money but that meant that all services related to that fee would be stopped. This meant no trial lenses and no follow up appointments. He said that was fine but still wanted the prescription. I told him there was no prescription because patient had not finished her fittings. He said he wanted his money. His money was refunded to his credit card before he left. He was extremely rude and disruptive while in the office. A couple hours later the mother came in and demanded her daughter's records, billing information and Script. She said she needed them because she was turning us in for fraud to the insurance company, Revdex.com, and all local TV stations. I told patient we would be more than happy to provide her with her daughters records and all billing information and that we had nothing to hide. Our billing policies were completely legal. However, again, we can't give a prescription for Contacts when the fitting has not been completed. Again, she cursed and threatened (in her daughter's presence) and with disruption to other patients in the office. She was provided with a prescription for eyeglasses which is part of a routine eye exam. When I brought her prescription out I was not laughing. I may have smiled at another patient at our front desk but trust me, I could not find any part of this situation laughable. At no point was daughter unable to see. Her stepfather even told me they had her previous contacts that she put in that day. At no point, has our office received money from her insurance company for services that were not provided. At no point was I or any of my staff disrespectful to any of the parents although the same respect was not returned. I also apologized more than once to both step-father and mother for inconvenience as well as if daughter was embarrassed by her parents' inability to pay for services. We have offered to provide care to patient in the form of Contact Lens Fitting and follow ups and it has been declined each time. It is my personal opinion this started with the lack of communication with parents as to who was responsible for childs medical/vision expenses and no one felt it was their responsibility. We ARE very sorry that parents feel they have been cheated in some way but we can't provide something we do not have. A Contact Lens script can't be finalized without knowing it is the best for patient. If patient would like to complete this, we will be more than happy to finish the fit process upon repayment of the returned fee. Respectfully, [redacted]Administrator, Envision Eye Care

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The office staff has done nothing but talk down to us and belittle us. At absolutely no point in time was there any cursing. The office staff did not even acknowledge my daughters presence much less apologize. I asked for the contact lenses prescription and after a long wait was given what I thought was it, the staff member laughed as she handed it to me. At no point was anyone in that office polite to me, instead they choose to be rude. The initial issue was that we were not told the truth about the cost in total, the real problem began when they choose to tell a different lie every time they have been contacted.

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Address: 22427 Vale Ct SE, Yelm, Washington, United States, 98597

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