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Kohner Construction LLC

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Reviews Kohner Construction LLC

Kohner Construction LLC Reviews (2)

Initial Business Response /* (1000, 5, 2015/09/22) */
This homeowner added numerous items after the initial work order was signed, and had considerable indecisivness, changing items after they were already completed and installedThis naturally caused considerable delays to the project
I
was always complimented on my workmanshipWith the many items added, one would have to wonder why the homeowner would keep adding items if the work was so shoddy as they claim
In Augcompletion was demanded by the end of AugustThis was not possible I had explained with all the changes madeThis homeowner offered to hire their contractor working on their basement to finish portions of the job if I could not do it, and take it out of the remaining $they owed meI had suggested bringing in highly skilled, licensed, and insured contractors to complete their job and to meet their sudden end of AugdeadlineThey agreedThey came out, bid the job at $to complete in days (end of Aug finish)
As they were initially willing to take my final proceeds to pay THEIR contractor, I explained they would need to also use those proceeds to pay the contractors I referred and had walked thru with explaining all that needed to be completedThey refused, and said it was my responsibility to pay THEIR contractors!
TOTAL DUE TO MYSELF WAS $UPON COMPLETION Based on the highly skilled, licensed contractors who bid this job, they stated it would COST $TO COMPLETE PROJECT and have been completed on the newly demanded timeframeLeaving them $left over
The amount of work they claim now has to be done is absurd and ridiculous! Myself and other highly skilled, insured, and licensed contractors all say the job is days to complete and $The job was $28K total and I was told when hired, I was right in there with the other bid costsNow at 85% complete it's $36K!! To state she has to have work re-done, is a scam in the making!!!
We gave them the option to complete the job as they wanted with NO EXTRA MONEY out of their pocket, and within their timeframe they suddenly demanded! Instead we got threats of legal action and bashing of our business if we didn't comply and pay these contractors out of our pocketWe did not feel comfortable working with such threats and contention, risk non payment, the bashing of our business, or legal action
***To support our concern of non payment, the Electrician completed $worth of work on this home already and has been told they will not be paying him at allHe is now forced to look at putting a lien on the property
***Regarding the claim that the shower pan was intstalled with no lining.....its not even complete! Because the floor was so uneven, there were numerous steps to complete before it could have been installed
They are complaining and upset because I refused to return to such an environment of hostility and threatsUpset because I refuse to pay contractors out of my pocket to meet their sudden requested timeline that had not ever been discussed during the project or at the start of it
Point is, I had worked more than what I had left to be paid to meI had $left paid to me at completionPlus receipts they had no reimbursed me forThey were offered a completed project by the end of August as they requested for $5500, and would have even had an additional $which should have rightfully gone to pay the Electrician who they refuse to payThis was the solution offered allowing a win win for everyoneNobody was out any money, they had their house complete as requested in Aug
To suggest it will cost $36K to complete is the most ridiculous thing I've heard!!! Nothing has to be re doneIt was almost complete! They are being highly misinformedThey NEVER stated one imperfection in months on the job, or area that had to be re doneThey only added more work for me due to liking my work, and changed items due to their indecisiveness
No solution can be accomplished as we already offered them one, and they refusedWe continue to have very happy and pleased customersWe do excellent work, and our quality has always been raved aboutThey are stretching this, and as stated before, why would you continue to add so many items to the work order over months, and keep paying if the work was so shoddy and now needs to be re done? Unfortunately this statement, along with refusing to pay the independent Electrician makes one question their claims to begin with

Initial Business Response /* (1000, 5, 2015/05/05) */
This job was bid entirely by the job which was estimated to take 12 days. If it went over, it would be charged at a daily rate. Homeowners agreed to this. Never are large jobs paid by the day, but rather the job as a whole.
We always hold a...

meeting at the 50% completion point to discuss where things are at. The wife was extremely unpredictable in behavior from the beginning. One minute very happy & kind, the next screaming, angry, questioning every action on the job, every measurement, and just rude. 5-6 page texts numerous times a day.
At the 1/2 point meeting that occurred (where all money is earned to that point) I explained I would not be able to meet their expectations of completion due to circumstances out of my control ... including jury duty, then Mother passing away,(proof of both available) which would require me to have additional time to catch up. I suggested they get someone else who could better meet their timeline. I also did not feel comfortable risking the thousands I had to carry to complete the job, with treatment I had received to that point.
They became very sympathetic, and happy again as was usual pattern, insisting we go forward, loving my work, & agreeing that most certainly additional time would be given as was needed to finish a previous job, and then proceed on second half of their job. They were fine to wait they said.
Only a couple days later the angry, & harassing 5 page texts began again wondering why I wasn't there. At that point the decision was made to remove myself from this job. All money had been fairly earned to that point. In fact, I had even sent one of my workers there AFTER the half way point to try to keep job moving. So they technically would owe us that time worked....but we aren't asking for that. They threatened every which way they could to destroy our business and make us pay.

There was over 80 hours of work performed (which also can be proven) for a 12 day bid job. If in fact their argument is they paid us for 6 days and we ripped them off, then that theory shows they owe us money. (6) 10 hour days is 60 hours. We worked over 80 hours combined.
We didn't bid it that way, or it would have been an outrageous bill. It is charged based on the number of full days worked. Whether I have myself or 5 guys there.
We have never walked away from a job in our 25 years of working with homeowners, but was very necessary to do in this situation. It is not good for anyone to work in that type of environment.
We stayed until 50% of money put down was earned, had the 50% meeting with homeowners. This job was never too much, and never bid out to others. These were our family employees working the job with us. (Which these homeowners are now trying to hire) If they are so unhappy and feel ripped off why continue seeking job completion with our business & employees?
It is very unfortunate it turned out this way. We have never had such an experience. One dissatisfied customer who left us no choice but to walk away from the job due to their inconsistent behavior is no reflection of the 25 years of happy, satisfied customers we have served who continue to refer us.

Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is really no way to answer this response because it is nothing but one lie after another. The job was bid by the day and we questioned on more than one occasion about how the billing worked because once he started the job, there were additional charges popping up left and right. He stated on 2 consecutive days "this job is bid by the day and that came out to $8,800 of which we paid half. He stated on 2 consecutive days that it didn't matter if it went over, thats what the charge would be. He never worked 1 10 hour day the entire time he was at our home. We questioned him about how this worked and he assured us he kept track of the hours and only calculated 10 hours (so if they were there 5 hours one day and 5 hours the next day - that equals 1 day). We were very understanding at the beginning with the issues they were having in their personal life. Having a parent pass away is awful, we've been through that and that was not anything they could control. We were informed of the jury duty 2 days before he was suppose to report and whenever we have been called to jury duty, we've known much further ahead of time than 2 days. We were also told from the beginning that he was behind on his previous job and on day 1 he said he was behind 3 days. He did have others come to our home for a few hours each day but they admittedly did not want to do some of the things without him there and we talked with them about this. He then spent 2 full days at our home with help putting up our cabinets and did a very good job - I've never one time denied that. It took a lot of effort on our part to get those 2 days from him and after that is when he met with us and told us that we could find another contractor to finish the job if we'd like because he was still behind on the other job. We met, talked about the situation and point blank ask him when he could be finished with the other job and devote 100% of his time on the job he bid at our house. He again told us 3 days. He told us he would be at our house on Wednesday 4/29, possibly Tuesday. We did agree to this. On Monday evening we spoke with him and he started to back out on the Wednesday date and we were admittedly angry. Wednesday morning we text him to see if he was coming and no answer so we text his business manager, whom his is wife, and she said he would be calling. Never received a call, but did receive a text (which we kept, in fact we have every text ever sent between the parties involved) that stated after we ask if he was at the house - "no I'm not. Other job not completed just as you thought due to a cracked drain pipe that took most of the day to fix. I'm now out another 2 days plus I'm leaving Friday for a funeral Saturday. You need to find another contractor, I'm too far behind. My guy can do the floor if you want him to, you have an electrician, the taper bid (which is one of the things he bid out) was $1,000, just have the bath tile, base trim to finish the job. One of his workers (is son in law) is out till next Thursday also. I picked up my tools and swept out the garage."
This is what we received via text. He offered his workers and we have not called them - they were great people but don't want to put them in that situation nor do we want to be in that situation so I'm not sure why he thinks we are trying to hire them. One of them did call us but we never returned that phone call. The brief description he gave of what was left to complete the job is so far from true it's almost funny. We can have our new contractors prepare a list of the work that actually was left to be done along with the work they had to rip out and redo to get it right. There is absolutely no way they ever put in a 10 hour day - again, they were never here when we left for work in the morning at 7:45 and they were here 2 days when we returned from work at 4:30 but left shortly thereafter. We have asked for the time sheets to be sent to us and have not received them. We even have the text that I sent to them on Friday 4/3 asking if things were still on schedule to start the job on 4/13 and his reply was "Yep, we're looking good". Never at any point after that did he contact us to say there were issues. In reading through all the text sent between the 2 parties, the ones with questions about supplies, etc. were sent prior to the start of the job. One time after the start, a text was sent asking about a measurement of one wall because it was not what the designer had explained to us so the natural person to ask the question to is the contractor doing the work - he explained it, showed us and it was fine - everything worked out just the way it was suppose to. At no other time did we question measurements or "the job". What we did question was when he was going to be at our house working and we unfortunately were forced to question this on a daily basis. If questioning what we were told and getting angry when we were lied to makes either one of us irrational - then we would offer him or anyone else to live in the mess he created (which we did expect and was even going to a hotel for 3 nights so he could work away). The problem is he created the mess - kept telling us to push out the hotel reservations and then quit the job via text message (which we have) - not at a meeting at some facticious half way point. He did offer for us to find a new contractor but at the time, we had interviewed 4 different contractors and hired him so we assumed the others had moved on to other jobs. Keep in mind, we had a demolished house, no appliances, no washer and dryer - walls half done, master bath torn out down to the studs, powder room with a toilet, nothing else - flooring with holes in it due to removing cabinets - no plumbings on the main level - in fact had to turn the water on and off to flush the toilet or take a shower - and he offers us to get a new contractor. He told us he needed 3 days, another family member passed away and to the honest - we were overwhelmed with the thought of starting over with someone new and never having done a remodel before - didn't even know where to start. So, we agreed to give him the 3 days and just deal with it but that didn't work either. He had someone his son in law knew come over to bid out the ceiling fix and the taping and sanding of the walls and we were told those items were part of the original bid but that apparently wasn't truthful either because the bid was roughly $1,000 for both and he said his portion would be $280, not sure where that came from. He was always to fix the ceiling and we did agree that if he in fact took the entire 12 days to do the job (which at the time of the bid he said was on the high side), then we would pay for the additonal work on the dining room wall but that certainly isn't $720.00 worth. Its one wall that was 75" long x 8 ft high. That's the wall that had to be taken down and redone anyway. The other wall that housed the refrigerator was part of his original bid. The entire job from the start appears to be one big lie and we are the ones that pay the price. He left a mess - he wasn't near half done when he walked away from the job. He did not respond to our request for his time sheets but we obviously have very different records. We can easily get 2 different contractors to put together a list of what was left at my home to complete the job and it is much more than stated in his response. It's no different than him telling us to get one of the Green Bags from Lowes for the trash for $39 and it's $110 for Waste Management to pick up, so that's what we did. Well, he filled it so full that there was a note on the ground next to items removed stating that it was too full, they removed items and there would be an overage charge for the pick up. We told them about that and he said that had never happened before - never offered to pay. So then he told me that what was left for the demo they could just put in plastic bags and put them in our garbage over the next couple weeks - we walked around after they left and saw what all was left to be thrown and there was no way it would fit in plastic bags so we ordered a dumpster this time for another $150.00. And that dumpster was full to the top so it's a good thing we did. He was very good and under estimating pretty much every thing. So you can see, we are miles apart on what actually happened. We do have every text sent and will gladly send those to anyone and everyone that wants them. Our figures show that the absolute most he was at our house and this is stretching it is 4.5 days (45 hours) at a charge of $700 per day for $3,150.00 - we paid him $4,400.00. We haven't even started to add in the extra time off work we had, the added meals from eating out, or the pain and suffering from being lied to over and over again.
Final Business Response /* (4000, 9, 2015/05/12) */
We could go over every single issue here, but the point is we were given 50% down, and worked exactly 50% of the job. We had a meeting to discuss the next half of which we had not collected any further money on.
Due to issues that were completely out of our control, the second part of the job was pushed out. We told homeowners we could not meet their timeline, they were happy to continue, telling us we did excellent work, and knew we were not finished with first job due to death of Mother, as well as jury duty which again can both be supported. We have not lied about anything but been very upfront.
Bottom line is despite all the bicker in between, this job was paid half down. It was worked 1/2 way which is why the 1/2 way meeting. We owe no additional money as we did not collect any additional money for which to owe.
From day one we received lengthy texts, happy then angry, complaining, questioning every action, measurement, etc.....
We basically became their dumping bag via text for every frustration they endured at the time.

Things come up in this industry that you cannot control, coupled with personal set backs and then with homeowners already behaving this way is not an environment anyone should have to tolerate.
We resolved to leave this job at the 1/2 way meeting as we knew we could not make them happy or meet their timeline. They insisted we stay due to quality of work, said they'd work with us and understood the setbacks out of our control. Just a couple days later and as was pattern began the screaming, & angry texts.
We hold no money of theirs, and all money collected has been worked, plus some beyond the 1/2 way mark. We do not provide timesheets to homeowners as this was bid by the job not by the hour. As stated we never bid a large job by the hour, that's ridiculous and clearly a misunderstanding.
This job has not only my time worked, but everyone who worked at their house with me totaling over 80 hours of work. Daily rate would have them owing us actually $1200. We do not charge this way.
There are sometimes inconveniences, and expenses homeowners may incur while remodeling their home outside of the scope of work being performed. This is not a figure that is to be paid by the contractor.
We offered them other means to finish the job that would possibly satisfy them, however they say they have not reached out to them in this response to the Revdex.com....yet stated in an online review of our business 2 weeks ago they were going to reach out to them and would refer them to anyone else if they wanted their phone number. Homeowners know they work for us!! So, this does not make sense if your trying to destroy our business as they stated they intended to do.
Bottom line is we worked the 1/2 down paid, and then some. Initially offered our workers to them to complete the job. Homeowners are just set on being angry and looking for compensation along the way to attempt to destroy our business. We have many, many happy customers over the years that can attest to our integrity and quality workmanship. We have NEVER left a job in all our years, so that should tell you what we've had to go thru to come to the conclusion to walk from a job.

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Address: 3220 Nathan Ln N, Minneapolis, Minnesota, United States, 55441-3293

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