Kokols USA, Inc.

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Customer purchased the set more than months ago, we believe days is more than enough time to let
customer inspect the productIt is our
responsibility ship the product on-time, it is customer's
responsibility to check items' quality after receiving itIt is not reasonable to shift all burdens to the
manufacture after customer had the items more than monthsMost of manufacture or retailer only give customer
days to report to return the item
Also, customer already charge back the item
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company intentionally ignored the Revdex.com request until I filed a pending claim with PayPalThis company ships out damaged items and calls the customer a liar! Who's the lair, first they say you only have days and now it's days! They'll say anything to avoid taking responsibility for shipping out a broken/defective itemIn fact, this item has a one year warranty which should be honored - instead they ask for more money! Scam artists!!! Never trust this company! I'll proceed with my Paypal claim