Kolar Chevrolet Buick GMC

In answering the complaint the circumstance is an unfortunate one.However this customer was aware at the time that the vehicle was soldAS IS due to the miles that were on the VanOne of the reasons the state doesn't demand that car dealerships warranty vehicles over miles is because you never know when they will havea mechanical failureWe have explained this to the customer

I am rejecting this response because: When a person buys a car through a dealership - no matter the miles you would expect the vehicle to last more then weeks You have done nothing to work with us or show any sympathy for our situation You haven't even offered to meet us half way I wouldn't be upset if this happened through a private party as that is the risk you take; that is why I went with what I thought was a reputable honest family business So if I bought it as is - then you must be willing to fix the radio and remote start - per my paperwork from your inspection that was in working order when you sold it to me Even though it wasn't - just more proof you are not in fact a honest, reputable car dealership as you lie on inspection reports; so how are we to trust anything you say Revdex.com NOTE: After 'initial' rebuttal submitted 6/8, Ms [redacted] added some additional comments via e-mail to Revdex.com, including a copy of vehicle inspection report: Hi [redacted] attached is the inspection report that was given to usNow it says there is a user manual included with the van - and there was not; and we accepted thatIt also says the radio function properly - which it did not; and we accepted thatIt also said the trunk release worked - which it did not; and we again accepted that and have since fixed ourselves.The issue with the remote start is - it worked when I bought it However I found out after I purchased it that they sold it to me with a major open recall issue The van required a new ignition as the fob of these vans would fall out causing the van to shut off instantly and come to a halting stop - causing major accidents Well when I took it in to get the recall repaired they had to dismantle the remote start and said they could not but it back together as that was not covered under the recall So I contacted Kolar and asked them to pay for getting it rehooked up "since that actually was in working order" when I bought it and since they sold the van to me with a major open recall and they refused.My point and direction is they flat out lied on their inspection report!!! And I was willing to accept those few issues not working; as they came down on the price from $4,to $3,(out the door) My point is if they lied about those items what else did they lie about The mechanic that looked at our van said it is highly unlikely they didn't know about the transmission issue It appears someone put a "fix" in the transmission as a temporary patch He also said my vehicle requires a special tool to check my transmission fluid that likely only a Chrysler dealer or a transmission mechanic would invest in the tool as it is a very expensive tool So it is unlikely they even have the ability to check the transmission fluid as they are a Chevrolet dealership.I know I bought the vehicle as is but as I said when you buy a vehicle from a dealership you expect it to last more then weeks This to me is more of an ethical issue They have just lied to me to much I can't trust a word out of their mouth and what are else are they lying about and hiding from us My letter on Friday was beyond harsh I was and am still beyond upset I have just had some time to calm down a bit.The least they could do is offer $to us to cover half the cost of the repair And at this point I almost feel that they should fix the radio, get me a user manual and fix the remote start on top of the $ Since those items were working or they claimed they workedThank you [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ From the beginning we did a poor job on our paperworkThe customer had accepted a larger negotiated price however the business manager,s legal purchase agreement was printed at a lower price than we had approvedOur fault,not the customers.In his effort to recieve the higher price he made some errors in judgement which have been satisfiedWe have accepted our pricing mistake and have finalized all the neccesary paperwork including all the titleing issues

We have contacted [redacted] and left a message for her to contact us with the hope that we can work together with the Kolar Toyota store, that sold the vehicle, to work to a winning resolution The vehicle [redacted] purchased is a model year and was sold without a warranty, strictly As-Is That being said, we certainly feel sympathy for the challenges she has encountered in her ownership and look forward to an opportunity to assist if possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if they are willing to work with meIt is hard to give any response before I have even talked with anyone yet

resolved

We have contacted [redacted] and left a message for her to contact us with the hope that we can work together with the Kolar Toyota store, that sold the vehicle, to work to a winning resolution.  The vehicle [redacted] purchased is a 2007 model year and was sold without a warranty, strictly...

As-Is.  That being said, we certainly feel sympathy for the challenges she has encountered in her ownership and look forward to an opportunity to assist if possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if they are willing to work with me. It is hard to give any response before I have even talked with anyone yet.

Initial Business Response /* (1000, 5, 2015/07/06) */
From the beginning we did a poor job on our paperwork. The customer had accepted a larger negotiated price however the business manager,s
legal purchase agreement was printed at a lower price than we had approved. Our fault,not the...


customers.In his effort to recieve the higher price he made some errors in judgement which have
been satisfied. We have accepted our pricing mistake and have finalized all the neccesary
paperwork including all the titleing issues.

In regards to the inspection, the items brought up were accepted by the purchaser knowing they didn't work and accepted that they themselves could repair it providing the vehicle price was discounted.The rest of the issue has been covered by them acknowledging they were aware they purchasedthe vehicle "AS IS'

In answering the complaint the circumstance is an unfortunate one.However this customer was aware at the time that the vehicle was soldAS IS due to the miles that were on the Van. One of the reasons the state doesn't demand that car dealerships warranty vehicles over 75.000 miles is because you...

never know when they will havea mechanical failure. We have explained this to the customer.

I am rejecting this response because:
When a person buys a car through a dealership - no matter the miles you would expect the vehicle to last more then 5 weeks.  You have done nothing to work with us or show any sympathy for our situation.  You haven't even offered to meet us half way.  I wouldn't be upset if this happened through a private party as that is the risk you take; that is why I went with what I thought was a reputable honest family business.  So if I bought it as is - then you must be willing to fix the radio and remote start - per my paperwork from your inspection that was in working order when you sold it to me.  Even though it wasn't - just more proof you are not in fact a honest, reputable car dealership as you lie on inspection reports; so how are we to trust anything you say.   Revdex.com NOTE: After 'initial' rebuttal submitted 6/8, Ms [redacted] added some additional comments via e-mail to Revdex.com, including a copy of vehicle inspection report: Hi [redacted] . . . attached is the inspection report that was given to us. Now it says there is a user manual included with the van - and there was not; and we accepted thatIt also says the radio function properly - which it did not; and we accepted thatIt also said the trunk release worked - which it did not; and we again accepted that and have since fixed ourselves.The issue with the remote start is - it worked when I bought it.  However I found out after I purchased it that they sold it to me with a major open recall issue.  The van required a new ignition as the fob of these vans would fall out causing the van to shut off instantly and come to a halting stop - causing major accidents.  Well when I took it in to get the recall repaired they had to dismantle the remote start and said they could not but it back together as that was not covered under the recall.  So I contacted Kolar and asked them to pay for getting it rehooked up "since that actually was in working order" when I bought it and since they sold the van to me with a major open recall and they refused.My point and direction is they flat out lied on their inspection report!!!  And I was willing to accept those few issues not working; as they came down on the price from $4,995 to $3,700 (out the door).  My point is if they lied about those items what else did they lie about.  The mechanic that looked at our van said it is highly unlikely they didn't know about the transmission issue.  It appears someone put a "fix" in the transmission as a temporary patch.  He also said my vehicle requires a special tool to check my transmission fluid that likely only a Chrysler dealer or a transmission mechanic would invest in the tool as it is a very expensive tool.   So it is unlikely they even have the ability to check the transmission fluid as they are a Chevrolet dealership.I know I bought the vehicle as is . . . but as I said when you buy a vehicle from a dealership you expect it to last more then 5 weeks.  This to me is more of an ethical issue.  They have just lied to me to much . . . I can't trust a word out of their mouth and what are else are they lying about and hiding from us.  My letter on Friday was beyond harsh . . . I was and am still beyond upset.  I have just had some time to calm down a bit.The least they could do is offer $1250 to us to cover half the cost of the repair.  And at this point . . . I almost feel that they should fix the radio, get me a user manual and fix the remote start on top of the $1250.  Since those items were working or they claimed they worked. Thank you[redacted]