Kolb Electric

A couple of years ago Kolb replaced a breaker in the meter box that was causing a loss of 220V at a rental condo I have. Recently the same problem occurred again. So I called Kolb and told them that I was having the same problem that they fixed previously. Since they had done this repair before I did not feel it necessary to meet them at the condo. However, my tenant was there. When they arrived the problem was not evident so they replaced several outlets which I did not authorize and which were not related to the problem I had told them about. Then they decided that the problem was in the meter box as I had originally told them. However, they said they were not authorized to work on the meter box and left. I was charged about $300 and the problem was not fixed. When I called the office to request a detailed invoice I told them of my concern about being charged $300 and not having the problem corrected. They told me someone would call me to discuss the issue. They never called back.

Customer left several messages for the owner who was in and out and was not able to return phone messages We refunded the customer, however, the accounting was delayed in crediting the original invoice and therefore a statement of account was inadvertently sent An adjustment has been made and the customer will no longer receive any past due notices and no collection action will be taken Kolb Electric apologizes in the delay of getting this issue handled and handled properly Sincerely, Kolb Electric

We will be refunding [redacted] $We explained to [redacted] that [redacted] advised us that we needed to pull a permit for this job

Mr [redacted] has refused to provide pictures or any estimates for the damage he claims we caused at his home We believe the estimate for the heater would prove our work had nothing to with any damages to other mechanical systems Our did not affect the units Mr [redacted] has been required to install carbon monoxide detectors by the county he lives in This is not our responsibility and is holding us up from being able to get a final inspection from the county on our electrical work The cost of "any additional requests by that of any inspectors is specifically excluded from our contract Our contract states that we are not responsible for repair to walls or non working circuits, and we do not work on HVAC equipment We have been trying to set up final inspections for over two months

Good Morning, Kolb Electric gave a best guess estimate for the type of work that was requested and made no promise this was the amount it would cost to complete the requested work, based on the information given from the homeowner However, once our Electrician arrived and saw the work that was needed to complete the job, he did indicate that the cost could be anywhere from $to $1500.00, at which point the homeowner declined Our Electrician asked for $which is our minimum service call fee This information is always explained upfront at the time the service call is and was placed All of our calls are recorded and we did listen to this recording to confirm this information was provided to the homeowner Kolb Electric completely disagrees that we baited and switched the homeowner Our guesstimate was based off of information provided Since we did arrive prepared to perform the work requested we do feel it was fair to ask to be compensated for our Electricians time and other associated expenses, but as a good faith gesture, we will mail the un-cashed check back to the homeowners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The email containing the reference is attached below, with a time and date stampFor the record, I made clear in communication with Joe T [redacted] and Travis A [redacted] that I wanted to resolve this and was willing to meet partway between us, but instead they dug in on their demand that I pay an additional amount more than $2,000, which I told them I would not do---------- Forwarded message ----------From: Travis A [redacted] < [redacted] >Date: Tue, Apr 8, at 3:PMSubject: Proposal-***To: [redacted] ***" < [redacted] >Cc: "t [redacted] " < [redacted] >I am pleased to provide you with the attached quotation for the work you requested This price is valid for days Please feel free to contact me with any questions you may have I can be reached via email, phone, or fax as listed on the quote This proposal has been REVISED under the direction of the Serivce Manager to ensure that the prioce is inclusive to absorb all labor costs, inspection costs, inspection site visit costs, and to perform the entire scope of work to ensure completion and any unforseen scheduling mishaps Sincerely, [redacted] Kolb Electric, Inc

Save yourself time and money and choose another electrician Dealing with Kolb has been a nightmare They did not get required permits, as stated on my signed contract, then charged us extra to get the permits They also lied to the inspector saying they did not do the work on the house when I have pictures proving they did! After a costly test by an outside electrical testing firm we found none of the work they did was acceptable I am out for the original work done and over in additional repairs Their customer service is severely lacking and the management is terrible Over a year and this is still not resolved, absolutely horrible experience!

Our technician arrived onsite and advised the customer of overloaded circuit THe customer wanted a larger breaker installed on wiring that was not rated for a larger breaker per the National Electrical Code Our technician advised the customer we could run a new line and provide an additional circuit per The National Electrical Code to remedy the issue The customer refused and the electrician to leave and they would not sign his time ticket or pay the bill Our electrican was asked to perform work not correct by the National Electrical Code, when our electrician refused to do illegal work, this is when the tenant/resident felt he was being rude Under no circumstance will Kolb Electric Incperform work that is not safe and not according to the National Electrical Code The bill the homewoner received is for the service fee only The rates are explained upfront to the customer at the time the service call is placed Kolb Electric diadnosed the problem and offered a solution allowable under the National Electrical Code and laws of the District of Columbia We feel we should have been paid for our time Sincerely, [redacted] Kolb