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Kollektive

266 Main St, Placerville, California, United States, 95667

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Kollektive Reviews (%countItem)

I purchased a ring at this boutique and the price tag was marked 8 75. Surely it was not $875 so I figured the ring was $8.75. I left the boutique and found out I was charged $80.44 for the ring.
I called the boutique and told them there has to be an issue. The price tag clearly said 8 with a 75 in smaller numbers. It is a boutique and it is normal to see prices written out on tags.They have a final sale policy and the owner refused to take back the ring and refund me or offer store credit. He said that the tag said, size 8 and priced at $75. It looks like it said 'size 13' but the 13 had been scratched out. In conclusion, this ring is not worth that amount. I would have no issue paying for a product that is worth the price.

Kollektive Response • Mar 16, 2020

The customer came in to the shop and purchased a handmade Herkimer Diamond ring. The jewelry tag was handwritten and possibly smudged from people trying on the ring. However, the numbers on it were marked size 8 in bigger writing and a smaller $75 for the price. *** liked the ring so she brought it to our employee *** to purchase even asking *** to verify the price. *** called me, the owner, to make sure the price was accurate and they proceeded the transaction. *** paid with a credit card and because the item exceeded $25 she had to sign for it. We use square point of sale so the screen is on an iPad (big, bold amount for her to see) and we always notify the amount before swiping a card. They were many chances for *** to say she didn’t want the item or figure out it was too much for her but she continued the transaction. We have a no refund policy because a lot of our items are custom made. We already pay out our craftsmen for their wares when purchases are made and refunding items hits our small business very hard. We understand honest mistakes but we believe this was just buyers remorse and we can’t refund every customer when they get home and realize they shouldn’t have spent money on something. She has already left us a bad review and had her boyfriend yell at us for our policy which is also printed on our receipts. There is nothing else to be done here.

Customer Response • Mar 16, 2020

I am rejecting this response because:*** did not call the owner for the price. *** was talking to me about how it was handmade and I honestly was not paying attention to what I was signing, because I specifically saw that it was $8 something. Not buyers remorse. In the state of California it is considered false advertisement what he did. You can clearly see it says $8.75. He should invest in better product tags. I pay for what I feel products are worth. If I would have know that ring was $80 I would have left it. It looks like I could have bought it out of a vending machine! We offered to have store credit, because I could have had the chance to buy more product. But no...on his high horse..he threw the product at a customer. Nice. This owner is a piece of work. He deserves to lose business. I am a business owner and I know how to provide great customer service and shocker!!! Customer is always right...hands down. Just from the tone of the writer you can clearly tell the person he is. It will come back...always does.

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Address: 266 Main St, Placerville, California, United States, 95667

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www.kollektiveshop.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Kollektive, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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