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Kommunikate Plus, Inc.

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Reviews Kommunikate Plus, Inc.

Kommunikate Plus, Inc. Reviews (10)

Complaint: ***
I am rejecting this response because: This statement by the store is patently untrue. I recorded store conversations when I made a deposit on one of their sale price couches if they would hold the sale price until my wife was off work in two days and could come into the store and agree to the sale. My wife said the night of the sale she did not want that particular type of couch and I went in the next day and spoke with the only person there, ***, and told him we did not want the couch. I then came in the next day with a witness, and told *** again with the store manager, *** *** together, that I did not want the couch but a particular kind. He said that he would look thru his suppliers and see if he could find one who had what we wanted. This began two weeks of phone silence, and I was finally told that that the overall owner of the company would have to refund the money. Calls to *** *** were answered with promises of returning the deposit but that didn't happen. When I called again after another two weeks, he asked for my CC number but the money still wasn't returned. I notified my band to dispute the charge since this has been a * month process. I am so disappointed that a first class product store has acted oblivious to established methods of honesty and professionalism. This issue should not have take two months to resolve. So please file this under I don't accept *** version of events. Had I known this store wasn't going to act ethically at all times, I would have had notes put on the original deposit explicitly. You live and learn
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm waiting on my bank to back charge Town and Country Leather and return my deposit. The version Mr*** states is not the version I first put forth to his salesperson
Regards,
*** ***

In regards to the complaint by Mr*** ***, what I have described is what I believe transpired. I do not want to continue to dispute Mr***, let us just understand that he purchased a sofa, left a deposit, called to cancel and we agreed. I did get his credit card number to refund but it was not done timely and when we spoke again, I asked him for the number (I did not keep it on file) and he advised me that he cancelled his card and could not give me the number. He said he would dispute the charge and I told him I would not fight the dispute. That is the full story. Thank youRegards,*** ***

Complaint: [redacted]
I am rejecting this response because:While it is true that Mr. [redacted] came to my house, he did not inspect the chair. In my phone conversation, with Tay, he told me that he was going to exchange the chair. Also in the phone conversation I told him the chair was now reclining after both motors were repaired. When he came to the house (15 minutes late) it was apparent to me that he had no plans to replace the chair. I pulled the chair out from the wall so he could inspect it. His only comment was that the chair had the wrong power supply (I have heard nothing from the store or him about providing the correct one). I also offered to flip the chair so he would be able to view the underside to check for alignment and look at the motors. He had no interest in doing that. I operated my side of the chair while he observed. He did not ask and I did not operate the other recliner. If he would have looked under the chair he would have observed that one of the "new" motors was not the correct one. [redacted] responses continue to indicate a lack of communication between the store, repair center and manufacturer. All should have been aware that both motors were replaced and the chair was reclining. What I have asked all parties is to replace the chair and/or provide some root-cause/corrective action (RCCA) to insure the problem does not reoccur. I have been in contact with the Quality Director at Flexsteel (on my own, because of lack of action of all parties). He says he is looking into RCCA. The director did state that the current power unit was fine. I am also attaching my log on dealing with the chair issues.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Subject: RE: Complaint [redacted]Hi [redacted],              10/19/2017  I just received the money back into my account late last week.  Thank you for your help In this matter.   Sincerely, [redacted]

Hello, In response to the issue with Mr. [redacted], please know that we wrote a non-cancel order with him and we held the product for over 4 weeks waiting for him to set a delivery date.  He called and said he did not want the sofa and we asked if he would come in to select another...

item of equal value.  He did not want anything that we had and I agreed to refund his deposit.  He gave me the credit card information and then he informed me that he no longer had that same credit card and therefore we could not credit the card he used for the deposit.  In no way did we compromise his credit card information, no did we do any charges to his card.  In fact, he reported that the fraudulent charges were done in California, not Texas.Nonetheless, since he no longer has the card, he said he would dispute the charge with his bank and we agreed not to challenge the dispute.  Please do not let this complaint reflect badly on our company, we really had the right to hold him to the sale and not refund, but we did not want to do that. Regards, [redacted]

Complaint: 12693787
I am rejecting this response because:The issue still has not been resolved. I have been in contact with Flexsteel - a VP is supposed to call me back sometime next week. (He is out of country).Flexsteel sales rep, Tay [redacted], stated the he was going to replace the chair in a phone conversation on 2/28/2018. He set up an appointment to visit me at our home on 3/8/2018. When he got here, it became evident to me that he had no intention of replacing the chair. He claimed it was operating properly, without even touching the chair. It was after that, that I called Flexsteel.I know [redacted] of Town and Country has responded to you that he handled the issues professionally and the all the issues have been resolved. I my opinion that is not the case. First, one side of the power recliner broke 1 month after the chair was received, the second side broke down about 6 months later. The motors have been replaced, however, I feel the cause for the failures has not been addressed.Thank you for the follow-up.  
Regards,
[redacted]

Hello, In regards to the above ID, we refunded the deposit to [redacted] as she requested and I would appreciate it if you would close this file with a resolved result.  The pieces she ordered were custom sofas and we did not have to refund, but we chose to do so in the spirit of customer...

relations.  Thank you [redacted]

I have written previously regarding this issue with Mr. [redacted]  You can see from the file that we have taken each and every service request on his furniture to the maximum effort in order to resolve any and all issues he reported up to and including having the Flexsteel factory representative visit his home and personally inspect the furniture.  Having knowledge that Mr. [redacted] has written emails to the highest levels at Flexsteel, the rep, Tay [redacted], was motivated to satisfy this customer as quickly and professionally as possible.  Mr. [redacted] did inspect the furniture and saw clearly that there was no problem with the recliner mechanisms, and advised Mr. [redacted] of his unbiased review.  There is no problem with his furniture; nonetheless, Mr [redacted] continues to push this complaint and I would ask that this file is marked resolved by our company and shown as properly handled by Town & Country Leather.  Thank you Regards, [redacted]

I received your letter of March 3rd, and please know that I have already responded to this customer's complaint.  Nonetheless, I will state again that Town & Country Leather has performed service on Mr. [redacted] furniture each time he has called since he received delivery several...

months ago.  He did have a valid issue with one of the power recliners malfunctioning, and we had the authorized service company for Flexsteel, the manufacturer, go to his home and replace the motor professionally and properly.  Now Mr. [redacted] is stating the piece in his home is not functioning correctly and we went to the effort of having the Flexsteel factory representative visit his home and personally inspect the furniture.  The representative would certainly have made any and all corrections if the piece was found to be defective, but it is not.  Mr. [redacted] was informed that the furniture was operating correctly and in line with functionality present in the piece, and at this point I would appreciate the Revdex.com showing that our company responded promptly and courteously to our customer's calls, resolving this complaint properly.  Thank you and regards, [redacted]

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Address: 6000 Greenwood Pkwy, Ste 100, Bessemer, Alabama, United States, 35022

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