Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Subject: RE: Complaint [redacted] Hi [redacted] , 10/19/ I just received the money back into my account late last week Thank you for your help In this matter Sincerely, [redacted]
I have written previously regarding this issue with Mr [redacted] You can see from the file that we have taken each and every service request on his furniture to the maximum effort in order to resolve any and all issues he reported up to and including having the Flexsteel factory representative visit his home and personally inspect the furniture Having knowledge that Mr [redacted] has written emails to the highest levels at Flexsteel, the rep, Tay [redacted] , was motivated to satisfy this customer as quickly and professionally as possible Mr [redacted] did inspect the furniture and saw clearly that there was no problem with the recliner mechanisms, and advised Mr [redacted] of his unbiased review There is no problem with his furniture; nonetheless, Mr [redacted] continues to push this complaint and I would ask that this file is marked resolved by our company and shown as properly handled by Town & Country Leather Thank you Regards, ***
I received your letter of March 3rd, and please know that I have already responded to this customer's complaint Nonetheless, I will state again that Town & Country Leather has performed service on Mr [redacted] furniture each time he has called since he received delivery several months ago He did have a valid issue with one of the power recliners malfunctioning, and we had the authorized service company for Flexsteel, the manufacturer, go to his home and replace the motor professionally and properly Now Mr [redacted] is stating the piece in his home is not functioning correctly and we went to the effort of having the Flexsteel factory representative visit his home and personally inspect the furniture The representative would certainly have made any and all corrections if the piece was found to be defective, but it is not Mr [redacted] was informed that the furniture was operating correctly and in line with functionality present in the piece, and at this point I would appreciate the Revdex.com showing that our company responded promptly and courteously to our customer's calls, resolving this complaint properly Thank you and regards, [redacted] **
Hello, In response to the issue with Mr [redacted] , please know that we wrote a non-cancel order with him and we held the product for over weeks waiting for him to set a delivery date He called and said he did not want the sofa and we asked if he would come in to select another item of equal value He did not want anything that we had and I agreed to refund his deposit He gave me the credit card information and then he informed me that he no longer had that same credit card and therefore we could not credit the card he used for the deposit In no way did we compromise his credit card information, no did we do any charges to his card In fact, he reported that the fraudulent charges were done in California, not Texas.Nonetheless, since he no longer has the card, he said he would dispute the charge with his bank and we agreed not to challenge the dispute Please do not let this complaint reflect badly on our company, we really had the right to hold him to the sale and not refund, but we did not want to do thatRegards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Subject: RE: Complaint [redacted] Hi [redacted] , 10/19/ I just received the money back into my account late last week Thank you for your help In this matter Sincerely, [redacted]
I have written previously regarding this issue with Mr [redacted] You can see from the file that we have taken each and every service request on his furniture to the maximum effort in order to resolve any and all issues he reported up to and including having the Flexsteel factory representative visit his home and personally inspect the furniture Having knowledge that Mr [redacted] has written emails to the highest levels at Flexsteel, the rep, Tay [redacted] , was motivated to satisfy this customer as quickly and professionally as possible Mr [redacted] did inspect the furniture and saw clearly that there was no problem with the recliner mechanisms, and advised Mr [redacted] of his unbiased review There is no problem with his furniture; nonetheless, Mr [redacted] continues to push this complaint and I would ask that this file is marked resolved by our company and shown as properly handled by Town & Country Leather Thank you Regards, ***
I received your letter of March 3rd, and please know that I have already responded to this customer's complaint Nonetheless, I will state again that Town & Country Leather has performed service on Mr [redacted] furniture each time he has called since he received delivery several months ago He did have a valid issue with one of the power recliners malfunctioning, and we had the authorized service company for Flexsteel, the manufacturer, go to his home and replace the motor professionally and properly Now Mr [redacted] is stating the piece in his home is not functioning correctly and we went to the effort of having the Flexsteel factory representative visit his home and personally inspect the furniture The representative would certainly have made any and all corrections if the piece was found to be defective, but it is not Mr [redacted] was informed that the furniture was operating correctly and in line with functionality present in the piece, and at this point I would appreciate the Revdex.com showing that our company responded promptly and courteously to our customer's calls, resolving this complaint properly Thank you and regards, [redacted] **
Hello, In response to the issue with Mr [redacted] , please know that we wrote a non-cancel order with him and we held the product for over weeks waiting for him to set a delivery date He called and said he did not want the sofa and we asked if he would come in to select another item of equal value He did not want anything that we had and I agreed to refund his deposit He gave me the credit card information and then he informed me that he no longer had that same credit card and therefore we could not credit the card he used for the deposit In no way did we compromise his credit card information, no did we do any charges to his card In fact, he reported that the fraudulent charges were done in California, not Texas.Nonetheless, since he no longer has the card, he said he would dispute the charge with his bank and we agreed not to challenge the dispute Please do not let this complaint reflect badly on our company, we really had the right to hold him to the sale and not refund, but we did not want to do thatRegards, [redacted] **