Contact Name and Title: *** *** Supervisor
Contact Phone: ***
Contact Email: ***
Aloha,
We moved this client in accordance to Department of Transportation and industry standardsWe have her signature on file authorizing payment on her credit card and
processed payment for the agreed upon charges for her moveWe have sent the client a claim form along with instructions on how to file a claimTo date we have not received a claim informing us of her damagesWe are prepared to review her claim and render our decision based on the information provided to usSincerely, *** ***
Please see the attached documents for your review:Exceptions Report notated on delivery date.Household Goods Descriptive Inventory Pages 1-7HG #31982 Household Goods TagEstimate /Order Services For ServiceMr. [redacted] and Lyle P[redacted] discussed a delivery exceptions based on photos provided by Mr. [redacted]. Each photo was itemized line by line using the Household Goods Descriptive Inventory with weight calculations approved by both parties. [redacted] was made aware of the customer's declaration of value, basic coverage, released valuation on this shipment of $0.60 per pound per article. Lyle estimated a weight of 588.33lbs of damaged goods. That weight multiplied x $0.60 per pound, comes to a total of $350.00. This amount was agreed to by Mr. [redacted] and Lyle P[redacted].Inconsideration of customer satisfaction, we offered $500.00 to Mr. and Mrs. [redacted] who accepted the offer. As a result, we issued check #[redacted] dated 8/24/15 in the amount of $500.00.Thank you,Davina K[redacted]Lyle P[redacted]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Friday, September 11, 2015 8:00 AMTo: Revdex.com Complaints <[email protected]>Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]A claim was filed and it was resolved to Kona Trans satisfaction, not the consumer.I would like to see a copy of Kona Trans estimator's work sheet used in determining the settlement amount.Kona Trans did not do perform the job as promised by their representative, Kaleo Texeira.Kona Trans/Lyle P[redacted] admitted that their Hilo staff did not do a satisfactory job and will be retrained.AT THIS POINT ALL I WANT IS KONA TRANS ESTIMATORS WORKSHEET IN DETERMINING THE SETTLEMENT AMOUNT.Sincerely,
[redacted]
Response to Complaint ID 12046618The events in question occurred on December 6, 2016 at approximately 2:05 p.m. at the intersection of Queen Kaahumanu Highway and the road leading to Kona International Airport. According to the Kona Trans driver, the car driven by the complainant stopped suddenly in...
the middle of the intersection when the light turned yellow and he was unable to avoid hitting her car. Kona Transportation accepted responsibility for the accident and referred the situation to its insurance company, First Insurance Company of Hawaii, for settlement. After examining the car, the insurance adjuster determined the car to be a total loss based on the finding that the cost to repair the car exceeded the current fair market value of the car. Based on its estimate of the car’s fair market value, FICOH offered the owner a settlement of $3,061.00. The driver has submitted an estimate of $8,054.15 to fix the car, which is clearly more than the car was worth at the time of the accident. Although Kona Trans understands this driver isn’t satisfied with the way insurance coverage works in this situation, Kona Trans’ insurance company has followed the proper procedures and has offered the appropriate compensation in a timely manner.
[redacted] filed a claim with Kona Trans and we have
paid out on every item listed on the claim up to our shipper’s maximum
liability limit. Upon settling this claim we assume that the case is now
closed. Please let me know if you need anything else from Kona Trans.
Contact Name and Title: *** *** Supervisor
Contact Phone: ***
Contact Email: ***
Aloha,
We moved this client in accordance to Department of Transportation and industry standardsWe have her signature on file authorizing payment on her credit card and
processed payment for the agreed upon charges for her moveWe have sent the client a claim form along with instructions on how to file a claimTo date we have not received a claim informing us of her damagesWe are prepared to review her claim and render our decision based on the information provided to usSincerely, *** ***
Please see the attached documents for your review:Exceptions Report notated on delivery date.Household Goods Descriptive Inventory Pages 1-7HG #31982 Household Goods TagEstimate /Order Services For ServiceMr. [redacted] and Lyle P[redacted] discussed a delivery exceptions based on photos provided by Mr. [redacted]. Each photo was itemized line by line using the Household Goods Descriptive Inventory with weight calculations approved by both parties. [redacted] was made aware of the customer's declaration of value, basic coverage, released valuation on this shipment of $0.60 per pound per article. Lyle estimated a weight of 588.33lbs of damaged goods. That weight multiplied x $0.60 per pound, comes to a total of $350.00. This amount was agreed to by Mr. [redacted] and Lyle P[redacted].Inconsideration of customer satisfaction, we offered $500.00 to Mr. and Mrs. [redacted] who accepted the offer. As a result, we issued check #[redacted] dated 8/24/15 in the amount of $500.00.Thank you,Davina K[redacted]Lyle P[redacted]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Friday, September 11, 2015 8:00 AMTo: Revdex.com Complaints <[email protected]>Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]A claim was filed and it was resolved to Kona Trans satisfaction, not the consumer.I would like to see a copy of Kona Trans estimator's work sheet used in determining the settlement amount.Kona Trans did not do perform the job as promised by their representative, Kaleo Texeira.Kona Trans/Lyle P[redacted] admitted that their Hilo staff did not do a satisfactory job and will be retrained.AT THIS POINT ALL I WANT IS KONA TRANS ESTIMATORS WORKSHEET IN DETERMINING THE SETTLEMENT AMOUNT.Sincerely,
[redacted]
Response to Complaint ID 12046618The events in question occurred on December 6, 2016 at approximately 2:05 p.m. at the intersection of Queen Kaahumanu Highway and the road leading to Kona International Airport. According to the Kona Trans driver, the car driven by the complainant stopped suddenly in...
the middle of the intersection when the light turned yellow and he was unable to avoid hitting her car. Kona Transportation accepted responsibility for the accident and referred the situation to its insurance company, First Insurance Company of Hawaii, for settlement. After examining the car, the insurance adjuster determined the car to be a total loss based on the finding that the cost to repair the car exceeded the current fair market value of the car. Based on its estimate of the car’s fair market value, FICOH offered the owner a settlement of $3,061.00. The driver has submitted an estimate of $8,054.15 to fix the car, which is clearly more than the car was worth at the time of the accident. Although Kona Trans understands this driver isn’t satisfied with the way insurance coverage works in this situation, Kona Trans’ insurance company has followed the proper procedures and has offered the appropriate compensation in a timely manner.
[redacted] filed a claim with Kona Trans and we have
paid out on every item listed on the claim up to our shipper’s maximum
liability limit. Upon settling this claim we assume that the case is now
closed. Please let me know if you need anything else from Kona Trans.