Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint id [redacted] Attached is the invoice from when we made the corrections on the air conditioning system, we balanced the refrigerant as requested This got mixed up because when the homeowner called it was a weekend and we didn't have the information in front of us when they called in Since this is a home warranty claim with [redacted] , their protocol is when a client calls in with follow up information we must have them call the claim in to AHS, on this one the because it said on the previous invoice that we may need to return to balance refrigerant, AHS referred the client to call us back to clear up, again since this was a weekend we did not have access to the invoice and followed protocol..We corrected this as requested to the client with no charge to them We apologize for the inconvenience, since we are the middleman on this, sometimes they go in direction they should not go because we don't have all the information after hours
I had a great experience with D+T The tech quickly assessed our heater's problem, and had all necessary parts to effect a same-day repair The technician was very professional in appearance and demeanor, and quite friendly, to boot
We are sorry that you feel the way you do about the service you receivedUpon arrival to your home, which no one was home, it took us attempts to gain access to the home We found that your home was degrees on an degree day My technician who has been with my company for years determined the outdoor unit was not working due to no voltage Since this is a home warranty claim we are not authorized to make repairs to the electric outside of the hvac units We transferred the call to an electrician and proceeded with our schedule.Our tech was dispatched to your home at 9:am arrived at 10:and completed the service request 11:am After finding the out the electrician determined that the outdoor unit had power, you called back in demanding that we come back to you home immediately I am sorry but on an degree day and your home being degrees, you had heat and we did not deem that as an emergency We did not leave a pregnant woman in a home that was freezing We wanted to reschedule this for another day because most of our clients had homes with no heat, but this was not acceptable to youSince you have a warranty with American Home Shield, we have to follow their rules [redacted] did ask you to call AHS about this problem and you refusedWe are only a contractor for AHS and again, have to follow their protocolsShe also let you know that if you called AHS, they may be able to get another contractor out to your home todayAgain, you refused I do apologize to you if you feel that our office personnel was rude, that was not our intentions, but we did try to rectify the situation to no avail
The company was professional and able to identify and solve the problem with my AC, but an area where they struggled was accurately scheduling when the techs would arrive In the visits necessary to identify a problem caused by low refrigerant in the unit and refill it, they said they'd arrive 8-on Saturday: arrived at 3:45pm; then for foll12-on Wednesday: arrived at 5:45pm They were on time their 1st visit (the Tuesday preceding the Saturday appt.) I know that this is their busy season, but more accurate scheduling or more communication would have been appreciated
I've had a wonderful experience with D & T After four differnt companies came out to check my heater problem and were unable to fix it affordably or at all D & T showed up to save the day They came up with a very affordable solution for my heating problem They were honest punctual and they did a great job ! The owner truly has the customers best interest at heart not his wallet like some other companies I would highly reccommend D & T to anyone
We can not say enough about D & T Heating and coolingThey are a great company to work withMy family has never had any issues with them and I love that they are a local business that is Family owned & operatedIt is very important to us that we support Local BusinessesYou will not be disappointed when you call them
Complaint id This complaint, I really don't know the resolution, the client, although I hate to say it, she is just not happy with our service. This is never our goal, obviously, I can only go off the information presented to me by my tech, and as a business owner I have to believe in my team. My only problem with this complaint is that home owner was not home to discuss all of the issues. As far as the $75, that is a copay, paid time, when the contractor that AHS sent out to repair, she did not have to pay for the service from the other company.. With AHS, they require the trade fee to be paid for the service visit and, which she paid to us, any follow ups or recalls there is no charge for atleast days after the original claim. I can assure you that there is no scamming going on with our company, AHS has an internal scoring system and we have to close out the ahs service calls as soon as possible, which is why the quick deposit times. We are in the business to provide a service, its unfortunate that we made the customer feel this way, as its not our intentions, and for that I do apologize. We have been in business for years and have had great feed back about our services, American Home Shield calls are very unique because, we have to follow their protocol on repairs, resolutions to problems like this are tricky to rectify. The time that the tech was at the home I can only go off of what our dispatch times and completion timesThe copay of was credited towards the service visit of the company that repaired the unit. She did not have to pay any money to the second contractor for the repairs These situations are always difficult, but we are not happy with the outcome of this. I do apologize for any inconvenience this may have created, and am sorry for the way the client feels about our company and the service provided For what its worth we have changed the policy for our service visits, the homeowner or a representative of the home owner must be present upon time of service, unless we have a previous relationship with the client Again my apologies for the outcome of this service visit ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't know what to say. They completely misstated the truth to make themselves look better. I did call the home warranty company back and they sent out a competent Heating and A/C Company who fixed the problem in less than an hour. I advised the home warranty company about how awful and disrespectful this company is and let them know that they are no longer welcome in my home. My house never once hit 70 degrees and I suppose the tech's word about how long he was there is more valid than an alarm system. I did not get a genuine apology nor did I get a refund. This company was very quick to cash the check we gave them. I suppose they have to be if they are in the business of scamming customers. They are unwilling to take any kind of responsibility for their actions or the extreme rudeness of their employees.
Complaint id [redacted] Attached is the invoice from when we made the corrections on the air conditioning system, we balanced the refrigerant as requested. This got mixed up because when the homeowner called it was a...
weekend and we didn't have the information in front of us when they called in. Since this is a home warranty claim with [redacted], their protocol is when a client calls in with follow up information we must have them call the claim in to AHS, on this one the because it said on the previous invoice that we may need to return to balance refrigerant, AHS referred the client to call us back to clear up, again since this was a weekend we did not have access to the invoice and followed normal protocol..We corrected this as requested to the client with no charge to them. We apologize for the inconvenience, since we are the middleman on this, sometimes they go in direction they should not go because we don't have all the information after hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After further investigation, we found that this call was cancelled the night before the call was ran. Unfortunately our technician was dispatched to the home at 8 AM the next morning, not giving our office enough time to read the emails sent by our answering service before he was...
dispatched. I will contact the insurance company and let them know. We are sorry for the confusion.
I've had a wonderful experience with D & T . After four differnt companies came out to check my heater problem and were unable to fix it affordably or at all . D & T showed up to save the day . They came up with a very affordable solution for my heating problem . They were honest punctual and they did a great job ! The owner truly has the customers best interest at heart not his wallet like some other companies . I would highly reccommend D & T to anyone .
The company was professional and able to identify and solve the problem with my AC, but an area where they struggled was accurately scheduling when the techs would arrive. In the 3 visits necessary to identify a problem caused by low refrigerant in the unit and refill it, they said they'd arrive 8-12 on Saturday: arrived at 3:45pm; then for follow-up 12-4 on Wednesday: arrived at 5:45pm. They were on time their 1st visit (the Tuesday preceding the Saturday appt.)
I know that this is their busy season, but more accurate scheduling or more communication would have been appreciated.
I had a great experience with D+T. The tech quickly assessed our heater's problem, and had all necessary parts to effect a same-day repair. The technician was very professional in appearance and demeanor, and quite friendly, to boot.
We are sorry that you feel the way you do about the service you received. Upon arrival to your home, which no one was home, it took us 3 attempts to gain access to the home. We found that your home was 70 degrees on an 8 degree day. My technician who has been with my...
company for 5 years determined the outdoor unit was not working due to no voltage. Since this is a home warranty claim we are not authorized to make repairs to the electric outside of the hvac units. We transferred the call to an electrician and proceeded with our schedule.Our tech was dispatched to your home at 9:55 am arrived at 10:14 and completed the service request 11:35 am. After finding the out the electrician determined that the outdoor unit had power, you called back in demanding that we come back to you home immediately. I am sorry but on an 8 degree day and your home being 70 degrees, you had heat and we did not deem that as an emergency. We did not leave a pregnant woman in a home that was freezing. We wanted to reschedule this for another day because most of our clients had homes with no heat, but this was not acceptable to you. Since you have a warranty with American Home Shield, we have to follow their rules. [redacted] did ask you to call AHS about this problem and you refused. We are only a contractor for AHS and again, have to follow their protocols. She also let you know that if you called AHS, they may be able to get another contractor out to your home today. Again, you refused. I do apologize to you if you feel that our office personnel was rude, that was not our intentions, but we did try to rectify the situation to no avail.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint id [redacted] Attached is the invoice from when we made the corrections on the air conditioning system, we balanced the refrigerant as requested This got mixed up because when the homeowner called it was a weekend and we didn't have the information in front of us when they called in Since this is a home warranty claim with [redacted] , their protocol is when a client calls in with follow up information we must have them call the claim in to AHS, on this one the because it said on the previous invoice that we may need to return to balance refrigerant, AHS referred the client to call us back to clear up, again since this was a weekend we did not have access to the invoice and followed protocol..We corrected this as requested to the client with no charge to them We apologize for the inconvenience, since we are the middleman on this, sometimes they go in direction they should not go because we don't have all the information after hours
I had a great experience with D+T The tech quickly assessed our heater's problem, and had all necessary parts to effect a same-day repair The technician was very professional in appearance and demeanor, and quite friendly, to boot
We are sorry that you feel the way you do about the service you receivedUpon arrival to your home, which no one was home, it took us attempts to gain access to the home We found that your home was degrees on an degree day My technician who has been with my company for years determined the outdoor unit was not working due to no voltage Since this is a home warranty claim we are not authorized to make repairs to the electric outside of the hvac units We transferred the call to an electrician and proceeded with our schedule.Our tech was dispatched to your home at 9:am arrived at 10:and completed the service request 11:am After finding the out the electrician determined that the outdoor unit had power, you called back in demanding that we come back to you home immediately I am sorry but on an degree day and your home being degrees, you had heat and we did not deem that as an emergency We did not leave a pregnant woman in a home that was freezing We wanted to reschedule this for another day because most of our clients had homes with no heat, but this was not acceptable to youSince you have a warranty with American Home Shield, we have to follow their rules [redacted] did ask you to call AHS about this problem and you refusedWe are only a contractor for AHS and again, have to follow their protocolsShe also let you know that if you called AHS, they may be able to get another contractor out to your home todayAgain, you refused I do apologize to you if you feel that our office personnel was rude, that was not our intentions, but we did try to rectify the situation to no avail
The company was professional and able to identify and solve the problem with my AC, but an area where they struggled was accurately scheduling when the techs would arrive In the visits necessary to identify a problem caused by low refrigerant in the unit and refill it, they said they'd arrive 8-on Saturday: arrived at 3:45pm; then for foll12-on Wednesday: arrived at 5:45pm They were on time their 1st visit (the Tuesday preceding the Saturday appt.) I know that this is their busy season, but more accurate scheduling or more communication would have been appreciated
I've had a wonderful experience with D & T After four differnt companies came out to check my heater problem and were unable to fix it affordably or at all D & T showed up to save the day They came up with a very affordable solution for my heating problem They were honest punctual and they did a great job ! The owner truly has the customers best interest at heart not his wallet like some other companies I would highly reccommend D & T to anyone
We can not say enough about D & T Heating and coolingThey are a great company to work withMy family has never had any issues with them and I love that they are a local business that is Family owned & operatedIt is very important to us that we support Local BusinessesYou will not be disappointed when you call them
Complaint id This complaint, I really don't know the resolution, the client, although I hate to say it, she is just not happy with our service. This is never our goal, obviously, I can only go off the information presented to me by my tech, and as a business owner I have to believe in my team. My only problem with this complaint is that home owner was not home to discuss all of the issues. As far as the $75, that is a copay, paid time, when the contractor that AHS sent out to repair, she did not have to pay for the service from the other company.. With AHS, they require the trade fee to be paid for the service visit and, which she paid to us, any follow ups or recalls there is no charge for atleast days after the original claim. I can assure you that there is no scamming going on with our company, AHS has an internal scoring system and we have to close out the ahs service calls as soon as possible, which is why the quick deposit times. We are in the business to provide a service, its unfortunate that we made the customer feel this way, as its not our intentions, and for that I do apologize. We have been in business for years and have had great feed back about our services, American Home Shield calls are very unique because, we have to follow their protocol on repairs, resolutions to problems like this are tricky to rectify. The time that the tech was at the home I can only go off of what our dispatch times and completion timesThe copay of was credited towards the service visit of the company that repaired the unit. She did not have to pay any money to the second contractor for the repairs These situations are always difficult, but we are not happy with the outcome of this. I do apologize for any inconvenience this may have created, and am sorry for the way the client feels about our company and the service provided For what its worth we have changed the policy for our service visits, the homeowner or a representative of the home owner must be present upon time of service, unless we have a previous relationship with the client Again my apologies for the outcome of this service visit ***
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I had [redacted] put a completely new trane heat pump in 2010. works great, and excellent service. good bunch of local guys. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't know what to say. They completely misstated the truth to make themselves look better. I did call the home warranty company back and they sent out a competent Heating and A/C Company who fixed the problem in less than an hour. I advised the home warranty company about how awful and disrespectful this company is and let them know that they are no longer welcome in my home. My house never once hit 70 degrees and I suppose the tech's word about how long he was there is more valid than an alarm system. I did not get a genuine apology nor did I get a refund. This company was very quick to cash the check we gave them. I suppose they have to be if they are in the business of scamming customers. They are unwilling to take any kind of responsibility for their actions or the extreme rudeness of their employees.
Complaint id [redacted] Attached is the invoice from when we made the corrections on the air conditioning system, we balanced the refrigerant as requested. This got mixed up because when the homeowner called it was a...
weekend and we didn't have the information in front of us when they called in. Since this is a home warranty claim with [redacted], their protocol is when a client calls in with follow up information we must have them call the claim in to AHS, on this one the because it said on the previous invoice that we may need to return to balance refrigerant, AHS referred the client to call us back to clear up, again since this was a weekend we did not have access to the invoice and followed normal protocol..We corrected this as requested to the client with no charge to them. We apologize for the inconvenience, since we are the middleman on this, sometimes they go in direction they should not go because we don't have all the information after hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After further investigation, we found that this call was cancelled the night before the call was ran. Unfortunately our technician was dispatched to the home at 8 AM the next morning, not giving our office enough time to read the emails sent by our answering service before he was...
dispatched. I will contact the insurance company and let them know. We are sorry for the confusion.
I've had a wonderful experience with D & T . After four differnt companies came out to check my heater problem and were unable to fix it affordably or at all . D & T showed up to save the day . They came up with a very affordable solution for my heating problem . They were honest punctual and they did a great job ! The owner truly has the customers best interest at heart not his wallet like some other companies . I would highly reccommend D & T to anyone .
The company was professional and able to identify and solve the problem with my AC, but an area where they struggled was accurately scheduling when the techs would arrive. In the 3 visits necessary to identify a problem caused by low refrigerant in the unit and refill it, they said they'd arrive 8-12 on Saturday: arrived at 3:45pm; then for follow-up 12-4 on Wednesday: arrived at 5:45pm. They were on time their 1st visit (the Tuesday preceding the Saturday appt.)
I know that this is their busy season, but more accurate scheduling or more communication would have been appreciated.
I had a great experience with D+T. The tech quickly assessed our heater's problem, and had all necessary parts to effect a same-day repair. The technician was very professional in appearance and demeanor, and quite friendly, to boot.
We are sorry that you feel the way you do about the service you received. Upon arrival to your home, which no one was home, it took us 3 attempts to gain access to the home. We found that your home was 70 degrees on an 8 degree day. My technician who has been with my...
company for 5 years determined the outdoor unit was not working due to no voltage. Since this is a home warranty claim we are not authorized to make repairs to the electric outside of the hvac units. We transferred the call to an electrician and proceeded with our schedule.Our tech was dispatched to your home at 9:55 am arrived at 10:14 and completed the service request 11:35 am. After finding the out the electrician determined that the outdoor unit had power, you called back in demanding that we come back to you home immediately. I am sorry but on an 8 degree day and your home being 70 degrees, you had heat and we did not deem that as an emergency. We did not leave a pregnant woman in a home that was freezing. We wanted to reschedule this for another day because most of our clients had homes with no heat, but this was not acceptable to you. Since you have a warranty with American Home Shield, we have to follow their rules. [redacted] did ask you to call AHS about this problem and you refused. We are only a contractor for AHS and again, have to follow their protocols. She also let you know that if you called AHS, they may be able to get another contractor out to your home today. Again, you refused. I do apologize to you if you feel that our office personnel was rude, that was not our intentions, but we did try to rectify the situation to no avail.