Kona's Best Natural Coffee LLC

Aloha, This is regarding the complaint that was filed by Ms. [redacted].Ms. [redacted]s called customer service on the 12/22 informing us that one bag was missing on her Tri-pack order. Joey who took her call, apologized and promised to send a re-shipment of the missing bag of coffee. The re-shipment...

of the missing bag was done on the very same day (12/22), not only replacing the one missing bag, but going over and beyond,  Joey did a re-shipment of an entire Tri-pack. Due to the high volume of orders and shipments during Christmas week we were able to ship the Tri-pack on Dec. 28 via 2nd day air, with which, according to [redacted] tracking she received on Jan 2.We do profusely apologize for not being able to send the re-shipment in a more fastidious manner.If need be we can furnish original order, re-shipment order and [redacted] tracking. Please let us know if you have any other question or clarification. Mahalo,Marilyn M[redacted]Customer Experience ManagerKoa Coffee

Aloha, This is regarding the complaint that was filed by Ms. [redacted].Ms. [redacted]s called customer service on the 12/22 informing us that one bag was missing on her Tri-pack order. Joey who took her call, apologized and promised to send a re-shipment of the missing bag of coffee. The re-shipment of the missing bag was done on the very same day (12/22), not only replacing the one missing bag, but going over and beyond,  Joey did a re-shipment of an entire Tri-pack. Due to the high volume of orders and shipments during Christmas week we were able to ship the Tri-pack on Dec. 28 via 2nd day air, with which, according to [redacted] tracking she received on Jan 2.We do profusely apologize for not being able to send the re-shipment in a more fastidious manner.If need be we can furnish original order, re-shipment order and [redacted] tracking. Please let us know if you have any other question or clarification. Mahalo,Marilyn M[redacted]Customer Experience ManagerKoa Coffee