Konica Minolta Business Solutions

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fairviewair.com Total charge for job including trip charges, leak search, and installation of manufactures warrantied evaporator coil including labor, materials, shipping, officewas $1,not "over $2,000" Service request placed on 06/07/2015, first service attempt 06/08/as attached invoice shows no chargeSecond service attempt 06/10/performed service call with leak check as attached invoice shows no chargeOnly Mr [redacted] was presentPrice was quoted to him for coil replacement under mfg.part only warranty, he said he would have to talk to his wife Got approval to replace coil on 06/23/2015, coil was ordered and then delivered on 06/29/as attached sales order shows Set installation date of 07/07/and removed existing coil, installed replacement coil, and recharged system *Origional coil model #RGXXXXXDXXXXXXXXXAP is no longer manufactured so our supplier shipped us the manufactures replacement coil model #RGXXXXXD255B2505AP, There was no "jerry-rig"ing to install this coilAs described on the invoice dated 06/10/supplier was going to see if replacement coil was "same dimensions"It was and it went back into existing coil box I'm not sure how anyone talked to Yvonne, she retired in February and any email sent to her goes to a send only e-mail account of our software program There was no "new compressor" installed only a evaporator coil that carries the remainder of the manufactors warranty of the orgional coil installed 09/22/ Total time from diagnostic to installation of coil even though we didn't get the approval to proceed until 06/23/was days 06/10/XXXX-XX/07/ We don't do itemized invoices all jobs are quoted at a flat rate price not time and materials

I recently took my [redacted] to gave the "check engine " light checked out $later the told me the code Pwas due to my timing chain needing replaced as it was looseCost to repair almost$I didn't believe that was the problem cause I had issues with Taylor AutoMall Kingston, Ontario on previous occasionsYes, consider me a fool for going back I sought a second and third opinion and both computer readings came out as a Perror Pmeans that my "camshaft" sensor needs replaced Cost to repair = $and of an hour shop rate...less than $

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fairviewair.com
Total charge for job including trip charges, leak search, and installation of manufactures warrantied evaporator coil including...

labor, materials, shipping, office. was $1,600.00 not "over $2,000"
Service request placed on 06/07/2015, first service attempt 06/08/2015 as attached invoice shows no charge. Second service attempt 06/10/2015 performed service call with leak check as attached invoice shows no charge. Only Mr. [redacted] was present. Price was quoted to him for coil replacement under mfg.part only warranty, he said he would have to talk to his wife.
Got approval to replace coil on 06/23/2015, coil was ordered and then delivered on 06/29/2015 as attached sales order shows.
Set installation date of 07/07/2015 and removed existing coil, installed replacement coil, and recharged system.
*Origional coil model #RGXXXXXDXXXXXXXXXAP is no longer manufactured so our supplier shipped us the manufactures replacement coil model #RGXXXXXD255B2505AP, There was no "jerry-rig"ing to install this coil. As described on the invoice dated 06/10/2015 supplier was going to see if replacement coil was "same dimensions". It was and it went back into existing coil box.
I'm not sure how anyone talked to Yvonne, she retired in February and any email sent to her goes to a send only e-mail account of our software program.
There was no "new compressor" installed only a evaporator coil that carries the remainder of the manufactors warranty of the orgional coil installed 09/22/2010
Total time from diagnostic to installation of coil even though we didn't get the approval to proceed until 06/23/2015 was 27 days 06/10/XXXX-XX/07/2015.
We don't do itemized invoices all jobs are quoted at a flat rate price not time and materials.