Konig Motorsports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a Carerra 4, not a Boxter The owner claims I brought the car to the shop with a leaking IMS bearing seal, a leaking rear main seal, and a worn out clutch In truth, I brought the car in for a simple oil change and diagnosis of a dashboard warning light regarding the oil pressure For the first six months I owned the car, it appeared to have no mechanical problems The clutch worked perfectly and there was no evidence of leaks I was advised that the warning light was caused by the oil separator which had to be replaced He claimed that the engine had to be removed to replace the oil separator and that’s when the up selling began I later found out that it is not necessary to remove the engine to replace the oil separator Had I known this I would not have agreed to any additional “preventive” maintenance during the initial visit Based on their report that the engine had to be removed, I was advised to replace the IMS bearing I was also strongly persuaded to install a new single fly wheel and clutch because in the long run there would be less maintenance as he argued this was a more stable fly wheel that would also increase the car’s horsepower I have subsequently learned that Porsche distributed an advisory back in saying this modification is not approved by Porsche due to a published list of problems and consequences I was never advised of these negative consequences Following the modification, the engine is also considerably louder, which is not acceptable to me Had I known of the Porsche advisory or the noise problem, I would never have agreed to this modification and now have to pay over $to return the car to its previous condition Konig says they noticed the engine misfires when their initial repairs were finalized That is not true They released the car to me and I returned it to them once I noticed the car was misfiring Again, the car never misfired until Konig worked on it First they said it was bad coilsAll six coils were replaced and the problem continuedI returned the car and they said it was a continuing coil problemThey replaced two of the new coils under their warranty I picked up the car and again it was misfiringI took it back again, and they said my harness was bad causing the coils to burn out At first, they said it looked like rats chewed the wiresLater they said it’s just a bad harness and that they had to source another oneWhen I was told it would cost $for the harness, I questioned the costKonig said let me make a couple of calls and get back to youKonig called back in minutes and said, “I have good newsI got a used harness and have dropped the cost to $900.” He also added that he would absorb most or all of the labor cost due to all the hassle I’d been throughThey installed the harness but it continued to misfire during the test drive This time I was told the harness had not been properly attached to the body and the convertible top disturbed the wiring I believe any problems with the harness and coils were caused by Konig and their multiple stories were trying to cover up for their poor workmanship Ultimately, when I took the old harness and coils to [redacted] Porsche, along with my repair file, their opinion was that the harness could have been easily repaired and never required replacement to begin with Furthermore, although I agreed to the work based on his promise of no labor charge, he did not honor his pledge and charged me for four hours of labor because he said his shop had to put in a lot more hours than previously estimated When I picked my car up the last time from Konig, I noticed problems shifting early during the drive and eventually, I couldn’t put the car in any gear and there was a strong burning smell We were stranded in an area that required immediate towing I tried to call Konig several times that Saturday afternoon when I was stranded, but they were closed and no one returned my calls until Monday When I couldn’t reach Konig, I decided to once and for all cut my lossesI had the car towed to [redacted] in Carlsbad They discovered that my linkage was not even connected and took a picture before reconnecting it I was shocked that Konig would release the car to me in such condition and will always be grateful I wasn’t stranded on the freeway, which could have been incredibly dangerous Throughout my experience with Konig, I have found they lied to me about repairs needed, pressured me to agree to work that was not necessary, did not adequately provide me with the pros and cons of the flywheel modification, did not provide written estimates of the work, and continually returned my car to me having introduced new problems I kept returning the car to Konig based on their warranty policy, but when the last failure put us in danger, I had no confidence in their ability to fix my car and had no other option but to seek repairs from another shop This complaint is far from resolved I paid Konig nearly $10,for unnecessary repairs and preventive maintenanceThey made detrimental modifications to my car and now I face an additional $to install the Porsche factory recommended dual-mass flywheel and clutch This shop is either ridiculously incompetent, dishonest, or both I will continue to seek financial restitution for my significant financial losses Regards, [redacted]

Please review the following response to complaint: Submitted on 8/4/2:53:pm; Assigned ID# [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Dear Revdex.com,I'm ** *** *** Konig Motorsports in Oceanside CA has agreed to settle this complaint to my satisfactionPlease register this complaint as resolved Thank you and feel free to call me with any questions.
** ***
*** Regards,
*** ***

Synopsis: Our customer in question called some time over the
weekend of Jan and He left multiple messages on the phone's
answering service claiming there was something wrong with the gearbox in his Porsche
Boxster (making assumptions and accusations
assumptions such as we probably
forgot to leave oil in the gearbox)Though we tried, we never got a chance to
speak to the customer or find out what was wrong
Back story to the repair: Originally, the customer brought
the car to our shop with a leaking IMS (inter-mediate shaft) bearing seal and a
leaking rear main seal—both engine relatedIt also had a worn out clutchAll
issues were repaired/replaced without problemHowever, when the repairs had been finalized, the
shop noticed an odd engine misfireAfter inspection and plugging the car into
our computer diagnostic system, the problem was found to be due to a short
circuit in the engine's wire harnessThere was also clear evidence of a poorly
done previous repair to those wiresWe also found another short in the wire
harness located under the convertible top, which also showed evidence of a poorly
done previous repairThe customer was notified and these issues were remedied the best as reasonably possiblePhotos
are availableAfter that, the car was driven and the car's computer was reset
All seemed fine and the car was subsequently released to the customer
Note on the customer's accusations in his phone messages: During
the installation of the new clutch, the shop did NOT drain/refill the gearbox
It was not necessaryBut HAD that been the case and a shop tech forgot to
refill it, a check light would have immediately been visible on the car's control
panel
We clearly tried to respond: Konig Motorsport stands
behind its work and we want 100% customer satisfactionOn Monday morning, January 11, at least
four return calls to 760-419-were made to the customerVoice message had
to be left every time — one each by two shop techs and one each by the two owners
of the companyEvery attempt was made to rectify the situation as soon as
possibleHowever, there was no return call by the customerThe voice messages
acknowledged the problem and offered help by either coming to the car's
location or asking if the car can be flat-bedded to the shopThe customer did
not respond to any of the phone calls
Only later did the shop find out that the customer's car had
been sent to [redacted] PorscheWe never got the chance to ascertain what the
problem wasWe suspect that it was a very simple problem resulting from the
car's engine/gearbox being taken out more than once and was most likely a simple
retaining clip on the shift linkage that was loose and popped off after the car's
release
In conclusion: We are truly sorry that these events took
place however the customer called over a weekend—a time when virtually all auto
repair shops are closedOnce we received the distress call on Monday morning we
did everything possible to assist and would have gladly sent shop personnel to the
location of the car to see if it could be fixed on the spotAgain, Konig Motorsport stands
behind its work and we want 100% customer satisfaction however we never
got the chance to help repair a car that clearly had a history of questionable
past repairs before we ever saw it

Konig Motorsport is responding to your complaint to the Revdex.com. Konig has reviewed your complaint
forwarded to us by the Revdex.com.
Our warranty procedures are as follows: One year or...

20,000 miles which, ever comes first.
1. Konig was not contacted or aware of any problems that you have been having with your vehicle.
This is the first Konig is hearing of it from the Revdex.com.
2. In order for Konig to honor the warranty for your vehicle it needs to be returned to Konig first.
Konig will work with you even though your warranty has expired.
3. Konig did the following repairs on your vehicle as per Order#13051, dated May 1, 2013. You stated
in your complaint that you have put 14,000 miles since the repair and it has been over a year.
Konig has not seen your vehicle here for routine maintenance since the repair.
4. What voids the warranty would be lack of maintenance, overheating, customer negligence, or if
your vehicle has been tampered with by the owner or another repair shop/technician.
5. At this point Konig has not been given an opportunity to stand by Konig's warranty and you are
asking for a full refund.
If you would have contacted us or brought your vehicle for an inspection to Konig we would have worked
with you. Konig doesn't mind to work with you, but your vehicle has to be here at our facility.
Sincerely,
[redacted]
[redacted]
Konig Motorsport

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a Carerra 4, not a Boxter.
The owner claims I brought the car to the shop with a
leaking IMS bearing seal, a leaking rear main seal, and a worn out clutch.  In truth, I brought the car in for a simple
oil change and diagnosis of a dashboard warning light regarding the oil
pressure.   For the first six months I
owned the car, it appeared to have no mechanical problems.  The clutch worked perfectly and there was no evidence
of leaks.  I was advised that the warning
light was caused by the oil separator which had to be replaced.  He claimed that the engine had to be removed
to replace the oil separator and that’s when the up selling began.  I later found out that it is not necessary to
remove the engine to replace the oil separator. 
Had I known this I would not have agreed to any additional “preventive”
maintenance during the initial visit.
Based on their report that the engine had to be removed, I
was advised to replace the IMS bearing. 
I was also strongly persuaded to install a new single fly wheel and
clutch because in the long run there would be less maintenance as he argued
this was a more stable fly wheel that would also increase the car’s horsepower.  I have subsequently learned that Porsche
distributed an advisory back in 2008 saying this modification is not approved
by Porsche due to a published list of problems and consequences.  I was never advised of these negative
consequences.  Following the
modification, the engine is also considerably louder, which is not acceptable
to me.  Had I known of the Porsche
advisory or the noise problem, I would never have agreed to this modification
and now have to pay over $3600 to return the car to its previous condition.   
Konig says they noticed the engine misfires when their
initial repairs were finalized.  That is
not true.  They released the car to me
and I returned it to them once I noticed the car was misfiring.  Again, the car never misfired until Konig
worked on it.  First they said it was bad
coils. All six coils were replaced and the problem continued. I returned the
car and they said it was a continuing coil problem. They replaced two of the
new coils under their warranty.  I picked
up the car and again it was misfiring. I took it back again, and they said my
harness was bad causing the coils to burn out.  At first, they said it looked like rats chewed
the wires. Later they said it’s just a bad harness and that they had to source
another one. When I was told it would cost $1100 for the harness, I questioned
the cost. Konig said let me make a couple of calls and get back to you. Konig  called back in 15 minutes and said, “I have
good news. I got a used harness and have dropped the cost to $900.” He also
added that he would absorb most or all of the labor cost due to all the hassle
I’d been through. They installed the harness but it continued to misfire during
the test drive.  This time I was told the
harness had not been properly attached to the body and the convertible top
disturbed the wiring.  I believe any
problems with the harness and coils were caused by Konig and their multiple
stories were trying to cover up for their poor workmanship.  Ultimately, when I took the old harness and
coils to [redacted] Porsche, along with my repair file, their opinion was that the
harness could have been easily repaired and never required replacement to begin
with.  Furthermore, although I agreed to
the work based on his promise of no labor charge, he did not honor his pledge
and charged me for four hours of labor because he said his shop had to put in a
lot more hours than previously estimated. 
When I picked my car up the last time from Konig, I noticed
problems shifting early during the drive and eventually, I couldn’t put the car
in any gear and there was a strong burning smell.  We were stranded in an area that required
immediate towing.  I tried to call Konig several
times that Saturday afternoon when I was stranded, but they were closed and no
one returned my calls until Monday.  When
I couldn’t reach Konig, I decided to once and for all cut my losses. I had the
car towed to [redacted] in Carlsbad.   They
discovered that my linkage was not even connected and took a picture before
reconnecting it.  I was shocked that
Konig would release the car to me in such condition and will always be grateful
I wasn’t stranded on the freeway, which could have been incredibly dangerous.
Throughout my experience with Konig, I have found they lied
to me about repairs needed, pressured me to agree to work that was not
necessary, did not adequately provide me with the pros and cons of the flywheel
modification, did not provide written estimates of the work, and continually
returned my car to me having introduced new problems.  I kept returning the car to Konig based on
their warranty policy, but when the last failure put us in danger, I had no
confidence in their ability to fix my car and had no other option but to seek
repairs from another shop. 
This complaint is far from resolved.  I paid Konig nearly $10,000 for unnecessary
repairs and preventive maintenance. They made detrimental modifications to my
car and now I face an additional $3600 to install the Porsche factory recommended
dual-mass flywheel and clutch.  This shop
is either ridiculously incompetent, dishonest, or both.  I will continue to seek financial restitution
for my significant financial losses. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a Carerra 4, not a Boxter.
The owner claims I brought the car to the shop with a
leaking IMS bearing seal, a leaking rear main seal, and a worn out clutch.  In truth, I brought the car in for a simple
oil change and diagnosis of a dashboard warning light regarding the oil
pressure.   For the first six months I
owned the car, it appeared to have no mechanical problems.  The clutch worked perfectly and there was no evidence
of leaks.  I was advised that the warning
light was caused by the oil separator which had to be replaced.  He claimed that the engine had to be removed
to replace the oil separator and that’s when the up selling began.  I later found out that it is not necessary to
remove the engine to replace the oil separator. 
Had I known this I would not have agreed to any additional “preventive”
maintenance during the initial visit.
Based on their report that the engine had to be removed, I
was advised to replace the IMS bearing. 
I was also strongly persuaded to install a new single fly wheel and
clutch because in the long run there would be less maintenance as he argued
this was a more stable fly wheel that would also increase the car’s horsepower.  I have subsequently learned that Porsche
distributed an advisory back in 2008 saying this modification is not approved
by Porsche due to a published list of problems and consequences.  I was never advised of these negative
consequences.  Following the
modification, the engine is also considerably louder, which is not acceptable
to me.  Had I known of the Porsche
advisory or the noise problem, I would never have agreed to this modification
and now have to pay over $3600 to return the car to its previous condition.   
Konig says they noticed the engine misfires when their
initial repairs were finalized.  That is
not true.  They released the car to me
and I returned it to them once I noticed the car was misfiring.  Again, the car never misfired until Konig
worked on it.  First they said it was bad
coils. All six coils were replaced and the problem continued. I returned the
car and they said it was a continuing coil problem. They replaced two of the
new coils under their warranty.  I picked
up the car and again it was misfiring. I took it back again, and they said my
harness was bad causing the coils to burn out.  At first, they said it looked like rats chewed
the wires. Later they said it’s just a bad harness and that they had to source
another one. When I was told it would cost $1100 for the harness, I questioned
the cost. Konig said let me make a couple of calls and get back to you. Konig  called back in 15 minutes and said, “I have
good news. I got a used harness and have dropped the cost to $900.” He also
added that he would absorb most or all of the labor cost due to all the hassle
I’d been through. They installed the harness but it continued to misfire during
the test drive.  This time I was told the
harness had not been properly attached to the body and the convertible top
disturbed the wiring.  I believe any
problems with the harness and coils were caused by Konig and their multiple
stories were trying to cover up for their poor workmanship.  Ultimately, when I took the old harness and
coils to [redacted] Porsche, along with my repair file, their opinion was that the
harness could have been easily repaired and never required replacement to begin
with.  Furthermore, although I agreed to
the work based on his promise of no labor charge, he did not honor his pledge
and charged me for four hours of labor because he said his shop had to put in a
lot more hours than previously estimated. 
When I picked my car up the last time from Konig, I noticed
problems shifting early during the drive and eventually, I couldn’t put the car
in any gear and there was a strong burning smell.  We were stranded in an area that required
immediate towing.  I tried to call Konig several
times that Saturday afternoon when I was stranded, but they were closed and no
one returned my calls until Monday.  When
I couldn’t reach Konig, I decided to once and for all cut my losses. I had the
car towed to [redacted] in Carlsbad.   They
discovered that my linkage was not even connected and took a picture before
reconnecting it.  I was shocked that
Konig would release the car to me in such condition and will always be grateful
I wasn’t stranded on the freeway, which could have been incredibly dangerous.
Throughout my experience with Konig, I have found they lied
to me about repairs needed, pressured me to agree to work that was not
necessary, did not adequately provide me with the pros and cons of the flywheel
modification, did not provide written estimates of the work, and continually
returned my car to me having introduced new problems.  I kept returning the car to Konig based on
their warranty policy, but when the last failure put us in danger, I had no
confidence in their ability to fix my car and had no other option but to seek
repairs from another shop. 
This complaint is far from resolved.  I paid Konig nearly $10,000 for unnecessary
repairs and preventive maintenance. They made detrimental modifications to my
car and now I face an additional $3600 to install the Porsche factory recommended
dual-mass flywheel and clutch.  This shop
is either ridiculously incompetent, dishonest, or both.  I will continue to seek financial restitution
for my significant financial losses. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Dear Revdex.com,
I'm [redacted] Konig Motorsports in Oceanside CA has agreed to settle this complaint to my satisfaction. Please register this complaint as resolved.  
Thank you and feel free to call me with any questions. 
[redacted]
[redacted]
 
 
Regards,
[redacted]

Please review the following response to complaint: Submitted on 8/4/14 2:53:50 pm; Assigned ID# [redacted]

Synopsis: Our customer in question called some time over the
weekend of...

Jan 9 and 10 2016. He left multiple messages on the phone’s
answering service claiming there was something wrong with the gearbox in his Porsche
Boxster (making assumptions and accusations assumptions such as we probably
forgot to leave oil in the gearbox). Though we tried, we never got a chance to
speak to the customer or find out what was wrong.
Back story to the repair: Originally, the customer brought
the car to our shop with a leaking IMS (inter-mediate shaft) bearing seal and a
leaking rear main seal—both engine related. It also had a worn out clutch. All
issues were repaired/replaced without problem. However, when the repairs had been finalized, the
shop noticed an odd engine misfire. After inspection and plugging the car into
our computer diagnostic system, the problem was found to be due to a short
circuit in the engine’s wire harness. There was also clear evidence of a poorly
done previous repair to those wires. We also found another short in the wire
harness located under the convertible top, which also showed evidence of a poorly
done previous repair. The customer was notified and these issues were remedied the best as reasonably possible. Photos
are available. After that, the car was driven and the car’s computer was reset.
All seemed fine and the car was subsequently released to the customer.
Note on the customer’s accusations in his phone messages: During
the installation of the new clutch, the shop did NOT drain/refill the gearbox.
It was not necessary. But HAD that been the case and a shop tech forgot to
refill it, a check light would have immediately been visible on the car’s control
panel.
We clearly tried to respond: Konig Motorsport stands
behind its work and we want 100% customer satisfaction. On Monday morning, January 11, at least
four return calls to 760-419-3879 were made to the customer. Voice message had
to be left every time — one each by two shop techs and one each by the two owners
of the company. Every attempt was made to rectify the situation as soon as
possible. However, there was no return call by the customer. The voice messages
acknowledged the problem and offered help by either coming to the car’s
location or asking if the car can be flat-bedded to the shop. The customer did
not respond to any of the phone calls.
Only later did the shop find out that the customer’s car had
been sent to [redacted] Porsche. We never got the chance to ascertain what the
problem was. We suspect that it was a very simple problem resulting from the
car’s engine/gearbox being taken out more than once and was most likely a simple
retaining clip on the shift linkage that was loose and popped off after the car’s
release.
In conclusion: We are truly sorry that these events took
place however the customer called over a weekend—a time when virtually all auto
repair shops are closed. Once we received the distress call on Monday morning we
did everything possible to assist and would have gladly sent shop personnel to the
location of the car to see if it could be fixed on the spot. Again, Konig Motorsport stands
behind its work and we want 100% customer satisfaction . . . however we never
got the chance to help repair a car that clearly had a history of questionable
past repairs before we ever saw it.

Review: In April of 2013 Konig performed a major repair job on my VW for which I paid $6,419.76. It included a number of new parts and repairs including the timing belt tensioner, timing chain, timing chain tensioner, tension roller, timing belt, and head gasket set. Just over a year later, in July of 2014, my car is in "total engine failure". The new mechanic needs to replace the timing belt and tensioner as well as a cylinder head gasket. It is my understanding that there is no reason the work done on my car by Konig should go wrong after only putting 14k miles on the car after initial repair. Therefore, it is my understanding that the initial repair was not done correctly or to satisfaction. The new repair is estimated at $2,695.63, and because the initial repair is no longer under warranty, I will be forced to pay this or get rid of my car.Desired Settlement: I would like for Konig to properly repair the new damage, or refund the amount I paid for the initial repair.

Business

Response:

Please review the following response to complaint: Submitted on 8/4/14 2:53:50 pm; Assigned ID# [redacted]

Business

Response:

Konig Motorsport is responding to your complaint to the Revdex.com. Konig has reviewed your complaint

forwarded to us by the Revdex.com.

Our warranty procedures are as follows: One year or 20,000 miles which, ever comes first.

1. Konig was not contacted or aware of any problems that you have been having with your vehicle.

This is the first Konig is hearing of it from the Revdex.com.

2. In order for Konig to honor the warranty for your vehicle it needs to be returned to Konig first.

Konig will work with you even though your warranty has expired.

3. Konig did the following repairs on your vehicle as per Order#13051, dated May 1, 2013. You stated

in your complaint that you have put 14,000 miles since the repair and it has been over a year.

Konig has not seen your vehicle here for routine maintenance since the repair.

4. What voids the warranty would be lack of maintenance, overheating, customer negligence, or if

your vehicle has been tampered with by the owner or another repair shop/technician.

5. At this point Konig has not been given an opportunity to stand by Konig's warranty and you are

asking for a full refund.

If you would have contacted us or brought your vehicle for an inspection to Konig we would have worked

with you. Konig doesn't mind to work with you, but your vehicle has to be here at our facility.

Sincerely,

Konig Motorsport

Review: On April 5th my 2007 BMW 328i was returned to me afer a month of being a Konig Motor Sports. They diagnosed my car with an issue with the oil valve, I have a warranty for my vehicle and they held on to my vehicle for a prolonged period of time unnecessassarily due to their inability to work in a timely manner with my warranty provider. Following driving my car back to San Diego, I contacted the office, five grand auto, that had been handling the maintenance of my car with Konig and informed them that there was a strange smell coming through the vents and that the AC had suddenly stopped working. I work 60 hours per week and explained that I would be going back to Konig as soon as possible to have the quality of the work reviewed. On July 15th to set up an appointment. The owner of the shop immediately became defensive and raising his voice that he has no explaination why the AC would have stopped working suddenly nor why there was a strange smell coming through the vents. He suggested that I take my car into some other shop if I had a problem with him or his work. Knowing that his work is "guaranteed" according to their website, I asked him to calm down and understand that I was only asking that he review his work and ensure that nothing inadvertantly was effected by his work. The owner promised to "bend over backwards" to help me out and figure out why/how my AC stopped working. I dropped my car off at his shop and he noticed the damage I had recently recieved after being the victim of a hit and run in a parking lot. He said he would work on the AC issue under the explicit instructions that no work that involved money was to be done without my authorization. He told me to call into my insurance and file a claim regarding the hit and run and he would also help me with the damage to my car, he claimed the damage was $3500-$4000. I left my car with him and headed back to San Diego after filing the claim with my insurance. On July 18th I received a call from the owner claiming that he had already sent my car into the body shop and the work on the AC would be in the upwards of $1900 and that my existing warranty didn't cover the problem with my AC and he was assuming no liabilty for the correllation of "repairing" my care whilst also damaging it in the process. After hearing that he had already took my car to the body shop against my intial explicit instructions to contact me before any thing involving money were to take place he, once again, lost his temper and threatened me call my insurance and claim that I was trying to commit fraud of some kind. I informed him that I do not want him working on my car and to immediately pull it from the body shop as I NEVER gave him the ability do so in the first place. His only task was to review his work, get an estimate and call me before having any work done and he decided to cut corners which made me very concerned about his ethics and with my car already possibly damaged due to his quality of work I wanted a second opinion on my vehicle which, according to my insurance, is within my rights to do so. He had no right to threaten me and had no right to talk to me the way that he did. I am not a child and he did not need to be condescending or arrogant to acknowledge that he is capable of making mistakes and should own up to it if he continues this abhorrent behavior it will undoubtedly effect his business in the future.Desired Settlement: I will take my car into a new repair facility that I can trust. I want to have my AC repaired but cannot trust this facility any longer and want the money back for the inital work and I still want an explaination why there is a continued smell coming from my vents following his work.

Business

Response:

September 9, 2013

Revdex.com

4747 Viewridge Ave #200

San Diego, CA 92123-1688

RE: Complaint ID# [redacted], submitted 7/20/13

BMW 328i, 2007

Ms. [redacted]

To Whom It May Concern:

I am responding to the following complaint that was placed against Konig Motorsport, regarding the

BMW that was dropped off at Konig by [redacted] who is a local dealer who sold or was in the

process of selling the BMW to Ms. [redacted]. Konig did not know at this time who was purchasing the

BMW. Konig was asked by [redacted] to give an estimate for repairs. Konig submitted an estimate to

[redacted] for the repairs. [redacted] told us to wait for their customer to purchase and complete

application for aftermarket warranty and to be active. Obviously, [redacted] did not want to assume

cost of the repairs for the BMW at that time. The car sat here approximately for about 3 weeks. After

this time we got a call from [redacted] that the warranty policy was active. Therefore, Konig

immediately submitted an estimate to [redacted] Konig waited out for an adjuster to come to our facility.

[redacted] gave us an ok for the repair and the vehicle was repaired in a timely manner.

Up to this point Konig's communication was with [redacted] only. We did not know about Ms. [redacted]

until we had to collect the deductable.

Customer paid total of $260.70 on 4/6/13: (invoice attached) $100.00 deductable, $160.70 customer

responsibility.

[redacted] approved to repair the oil leak repair and the repair was completed. [redacted] Administrators paid

$1,121.74 on 4/1*/13: (invoice attached).

The second time the BMW was dropped off at Konig (the vehicle did not have a current license or

registration at the second visit). The BMW was dropped off by Ms. [redacted]. Ms. [redacted] said the a/c quit

working and an odor was in the car. Ms. [redacted] called later after the BMW was dropped off and also

wanted an estimate on the passenger side of the BMW for the damage to the front and back door, rear

quarter panel and the mirror. After the mechanic inspected the car he also noticed that there was fire

damage on the inside of the driver's door, "source of fire unknown".

[redacted], Service Writer called [redacted] for an inspection of the body damage. After visit of [redacted] claim

adjuster the body damage was approved for the sum of $2,6*7.92 with $*00.00 deductable.

Ms. [redacted] was informed about the approval.

After diagnostics of the A/C system which, included DIS scan and connecting A/C machine to the system

to assure that both pressures are correct. Konig found that A/C system was low in charge and A/C

compressor electronic regulator valve was defective. Konig submitted estimate of repair to [redacted] (which

included Evac of the A/C system, replacing A/C compressor, receiver dryer and recharging of the

system). [redacted] declined the repair that the A/C system was not part of their coverage.

Ms. [redacted] was notified that [redacted] declined repair. At that point Ms. [redacted] said she did not want to do

any repair to A/C system or the body. Even though the body damage was approved by [redacted] and parts

were already ordered. Therefore, Konig believes Ms. [redacted] wanted to take advantage of [redacted] an

pocket the monies that were approved for the body damage.

Ms. [redacted] said she will be picking up the BMW. I told her that there would be a charge for diagnostic.

Ms. [redacted] was aware of this when she dropped off the BMW. Ms. [redacted] also knew those charges

would be voided if the repairs were approved by [redacted].

The BMW sat at Konig for approximately another five days. Ms. [redacted] came to Konig at that time no

one was at the front desk. Ms. [redacted] broke into restricted area (where is cash register as well as key

locker), took her BMW key without notifying the staff, ran out of the building and recklessly drove away

from our lot.

We do appreciate our valued customers dearly. However, act and behavior committed by Ms. [redacted] is

not appreciated. Therefore, we will not longer work on Ms. [redacted]'s vehicle nor she is welcomed to our

facility.

Thank you, for reading this and understanding. If you should have any further questions please do not

hesitate to call me at ###-###-####.

Sincerely,

Service Writer/Owner