Mrs [redacted] came in for appointment on 06/27 for repairs and picked up car on 7/1. She returned on 7/5 due to paint and molding . She was hesitating about letting us blend the color due to the paint being a 3 stage paint ( Diamond White ) which is a very hard color do without blending. We ordered...
her parts and received them . we called her back on 7/11 to what and when she wanted us to install them . She was still hesitant about us blending the paint but did bring the car in . We have since repainted the rear bumper and installed a new rear strip. With that said this color does change its appearance with light and angle due to the high content of pearl in the paint. At no time was the customer talked to with disrespect . Just a side note we have been working with this customer prior to her visit to the Revdex.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs [redacted] came in for appointment on 06/27 for repairs and picked up car on 7/1. She returned on 7/5 due to paint and molding . She was hesitating about letting us blend the color due to the paint being a 3 stage paint ( Diamond White ) which is a very hard color do without blending. We ordered...
her parts and received them . we called her back on 7/11 to what and when she wanted us to install them . She was still hesitant about us blending the paint but did bring the car in . We have since repainted the rear bumper and installed a new rear strip. With that said this color does change its appearance with light and angle due to the high content of pearl in the paint. At no time was the customer talked to with disrespect . Just a side note we have been working with this customer prior to her visit to the Revdex.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]