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Konto Furniture Reviews (1)

Initial Business Response /* (1000, 9, 2016/05/23) */
May 18,
Revdex.com of Springfield, Missouri
Complaint Case: XXXXXX
Consumer: *** ***
WDurango Ct
Springfield, MO XXXXX
*** *** has tried over and over to satisfy ***Just when we think she
is happy, she turns on
usWe know her move to Springfield from Columbia to be
with family has turned sour, so she has decided to sell her home and move back to
Columbia
Attached:
*** *** contract signed by ***
Acceptance of the home signed by ***
Certificate of Occupancy by *** County
Granite invoice
*** *** invoice
*** *** response to each of the complaints
Text messages from ***
After years of building in Springfield, building over homes, and many, many
commercial projects I try to satisfy my clients, but *** has a negative response to
our efforts
Page
Item SqFtContract states 1553, initial by ***
SqFtas per floor plan, initial by ***
(The other house she compares to was sqft+ car garage with
sale price well over $200,Her contract amount was $185,000.)
Item 2.*** agreed to the extra charge for eggshell paint and the painter cost
*** selected a more expensive countertop and was given the extra cost
amount by the supplier and said she agreedThat amount did not have any
markup for the Builder*** gave us a check at closing for this amount
of the two extrasShe knew the amount before the work was doneAll of
our invoices are submitted to the title disbursement company, I have no
copiesHer check was made out before she came to the closing
Item *** *** representatives have been to ***'s house twice to
adjust the front door & interior doorsBoth times she thanked them and
said she was satisfied
Item 4.This is the first I have heard about a wrong faucet on the master tubI
know we paid an extra charge for this faucet for her
Item 5.The air conditioner needs to be resetAgain, this is a new item which has
just now been brought up
Item 6.She is requesting the sidewalks to be replaced or cleanedWe kept her
driveway blocked until the day of closingSo no vehicles or heavy
equipment has ever been on any new concreteAs for the city sidewalk,
the county inspector does inspect these upon the final inspection and at
that time there was no problem
I might add, after she decided to sell the house to move back to Columbia
she requested that we must power wash her house and all concreteThe
house had been power washed by us the week before she closed on the
house
Item 7.Rain water does not wash off concrete mortar on the stone work***
requested the stone work to match another houseThis is dry-stacked
stoneThe mortar is hand scraped off the front portions of the stone work
Item *** doorworks have been to ***'s house and adjusted her garage
doors as tight as possibleHer garage door is on the North side of the
houseWith a driving rain water gets into the fold of the panels and when
she raises the door water does drip out of the metal foldsThis is very
common place when the door is on the North
Page
Item 9.As for *** **not responding that was not accurate for some time, he had
the following subcontractors return for warranty items including:
A*** Lumber
B*** ***
C*** Painting
DRoofer
E***
F*
G***
H***
None of these companies did she contact, *** **did and most times he
met these subcontractors at the property
But then on a *** hateful day she said she had an attorney to deal with
usOur conversations ended at that time, although we kept our
subcontractors working to resolve her items
Item Now *** wants us to give her a 2-year warranty after all we have done
to dateThis must be because she is selling the house and does not want
to pay for the usual warranty the Buyer of a usedhouse ask for
Item I don't know what extra door she is talking about, but as for hardwood
floors in her bedroom, she told us to put carpet in the room which we did
Item on our contract, she wrote "bedrooms shall be carpeted" and
again initialed by ***
Item She has shelves with rods in each closet, and utility room
Item After the price was determined, she later asked for a refrigeratorI agreed
to buy a matching refrigeratorI bought a side-by-side stainless steel
refrigerator matching all the other appliances at no additional cost to her
I paid $1,for this appliance along with the additional appliances
at a cost of $1,Now she says I bought the cheapest appliances
possibleI spent $2,totalThat is not cheapFrigidaire brand is a
very good productWe furnish Frigidaire appliances in all our houses and
this is our first complaint
*** moved from Columbia, MO to Springfield to be close to family, after her
Columbia house sold she moved in with her brother and sister-in-lawThis did not
work out well between the two siblings*** stated she wished she was not moving
to Springfield and would have stayed in Columbia with her friendsThe week before
Page
closing we were notified the house was on fireWhen I arrived, I noticed *** was
parked down at the end of the street and setting in her carEven though firemen,
police, and neighbors were in the front yardAfter the fire was put out the local Fire
Marshall and the State Fire Marshall cameWhen we spoke to them, they told us
whoever started the fire knew where and how to start the fire to burn the house down
(in the master closet) but they did a bad job of itThey both questioned us as to who
was the buyer and if we had noticed any remorse of buying the house from her
When we pointed to her setting down the street in her car (which is the first time I
had seen her in her car because she had always come with family before) it was
indicated who was probably responsible for the fireAfter that she never asked me
about the fire or where it was, all she wanted to know, did she now have to close on
the house? All repairs were made by professionals and we did close after her and her
family's inspectionShe also had a private property inspection madeA small amount
of items came up and all those items were taken care of
We have since learned that *** had another construction job which later caught on
fire and burned
We also learned in Columbia *** worked for an insurance companySince the
house did close, we did not pursue this any further
*** now has decided to move back to Columbia and sell her houseShe has
interviewed and selected a realtorShe complains what she paid $185,for her
new house was too much, but now has this used house listed for $199,
She has not mentioned the fire or any of the listed problems on her disclosures for
the real estate listing of her home
*** contacted *** **by text if we would buy her house back, she would not use
an attorney, but if we did not buy her house, she would cause trouble for us
This is where we are atSince her threat of an attorney, and her negative mistruths
on social media, we will not be returning her calls or returning to her home
Initial Consumer Rebuttal /* (3000, 11, 2016/05/25) */
When my family an I talked to *** at the house at *** SpfldMO, he told us that he could build the same bedroom house minus garage for $185,The house is sq ft and sold for $ 189,on 5/22/My house would have been $a square foot which was a little high for the neighborhoodI was never told that they did not own the lot or that they would need to apply for permits that would take a month or longerPapers signed and deposit of $5,made I returned to ColumbiaWhile talking with *** that day (in front of my family) he said he would put in a fence and a refrigerator with a drawerThe SqftOf the house changed and Sq.FtWent out of the house to extend the patio which increased the price per square foot
I agreed to pay extra for the paint and upgrade from Granite to Quartz countertopsThe invoice that was submitted with*** response shows Granite and I paid for Quartz
The front door has been a problem since day onePlease see*** text messages where he said he had new stripping ordered for the doorI don't believe that***'s Granddaughter has a license to build but she was putting on door handles one day when I stopped to look at the house
I never asked that a shower faucet be put in a tub with no showerThere is a difference and even though I have never used the tub in master bath I know that the faucet continues to run after you turn it off because I do turn it on when I clean
I had a problem with the furnace when I turned it on and it took two tries to fix it and that's after they called the furnace company and were told what to doI don't see any reference to that in the text messages and they aren't listed in the Subs that had been to my houseAlso, I didn't notice that the air conditioner had a problem till this Spring when I was working in the yard
I never received a list of the subs or their numbers so I could call them myselfI still need the name of the air conditioner company so I can get that fixed before it causes bigger problems
I asked *** **To fix things and after several months I asked him to fix them or purchase my house backNo response so I told him I would contact an attorney if he wouldn't honor the warranty till 10/9/was a typo
Shame on you ***for accusing me of ArsonYou know nothing about me or my lifeThe fire in Columbia was in a house built in not a new buildIt was started by an autistic man in the neighborhood while I was in Washington State on vacationMy Insurance Co., the Columbia Police, Fire Department or Protective Inspection never thought I had anything to do with the fireArson is a felonyI'm not stupid and what you said is slander
I was at the house in Springfield the day of the fire for an inspectionWhen I arrived with my dog, I was told by fire deptto go to the end of the street with my family and neighbors.*** arrived much later and were more concerned with their reputation than how I feltI had to ask my Realator what happened and I was told that it was a possible sub that started the fire since several had been at the house working prior to the inspection
Since it took so long to build my house I ended up living with my family longer than I felt comfortable withI thought about renting something and asked my Realator for some names of places to rent on a month to month basisThere were no harsh words between my brother and IIn fact we talked about things and he didn't want me to move into the house after the fireHe said I could stay as long as it took for me to purchase another house
I miss Columbia and my friends but I moved here to be closer to family and health problemsI just spent days in the Hospital and I don't need anymore stress
I just want my warranty honored or the names and numbers of the subs so I can call them myself till 10/9/I don't care if I ever see the*** againI just want what was promisedThe warranty is a contract and they are in violation of that contract
Thank you
Final Business Response /* (4000, 17, 2016/06/07) */
June 3,
Revdex.com of Southwest Missouri
RE: Complaint by *** ***
To Whom It May Concern:
In response to the followup by ***, it seems most of her complaints
have been taken care of by our subcontractors or ourselvesThe
additional items needing attention are:
NC questions *** XXX-XXXX
Plumbing questions *** XXX-XXXX
Weather stripping *** XXX-XXXX
(Her door has factory installed weather stripping at this time; she
wants additional.)
The countertops are special order quartz, not granite
(She knows this.)
My granddaughter does not need a license to install doorknobs;
she is learning the trade
The time lost on getting required permits was no longer than time
lost getting her special order quartz countertops
Final Consumer Response /* (4200, 19, 2016/06/17) */
I do not wish to close my complaint against *** Homes till 10/9/
I am having very little luck getting things done even with the phone numbers he gave me
When I do close it will be under protestSo please keep the claim open till the date shown above and then close it under protest
Thank you, *** ***

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