This letter is in response to complaint # [redacted] , We did install a new Ton Goodman Package Heat Pump to the address [redacted] **, At that time [redacted] told Mrs [redacted] son that the paperwork, along with the warranty would be sent in about weeks [redacted] reca call from Mrs [redacted] stating she did not get the paperworkI called to speak with herI spoke with her son instead and he told me they had received the paperwork but be wanted more information I spoke with him for quite sometime regarding the unit, the way it runs, how often to change the filter, we even spoke about leaving the unit on just turning it up if he leaves the house so it doesn't have to work so hard in the middle of the day to cool the house down to where he wants it which he said was somewhere between and which ever his body needed it setHe was concerned that his electric bill, he thought it should be lower with a new unit, we also spoke about the old unit, he wanted the information off the old unit so he could compare the difference and keep an eye on it I told him that the data plate was missing off the old unit and that the old unit had already been destroyed so there was no way I could provide that information to himSometime later I received a call from Mrs [redacted] stating that she wanted the paperwork cause her son needed some information off of the paperwork regarding the unit so he could look stuff up on the internet because they didn't think his electric bill was low enough I told her of my conversation with her son and that he stated they did get the paperwork be was wanting information off the old unit, and I did tell her I would send out another set of paperwork and I did this time to [redacted] * [redacted] ***A short time later I received another call from her again stating she did not get the paperwork, then she stated that she thought [redacted] put on a used unit cause he refused to give them paperwork I reassured her that the unit was new right out of the box and her son watched him put it onI again told her I sent the paperwork to the address in which she told me and her son stated they had received the paperwork and that she admitted she probably had it around somewhere but I was not to send anything to her son cause he has mental issuesI told her to look around the house and if she couldn't find the paperwork to call me back and I would send it certified if necessaryI never heard from her again instead I received this complaint from the Revdex.comI am not sure how many times I need to send the paperwork to her especially after both parties stated they received it but here it is again, F you need anything else please do not hesitate to contact me Thank you [redacted]
This letter is in response to complaint # [redacted] , We did install a new Ton Goodman Package Heat Pump to the address [redacted] **, At that time [redacted] told Mrs [redacted] son that the paperwork, along with the warranty would be sent in about weeks [redacted] reca call from Mrs [redacted] stating she did not get the paperworkI called to speak with herI spoke with her son instead and he told me they had received the paperwork but be wanted more information I spoke with him for quite sometime regarding the unit, the way it runs, how often to change the filter, we even spoke about leaving the unit on just turning it up if he leaves the house so it doesn't have to work so hard in the middle of the day to cool the house down to where he wants it which he said was somewhere between and which ever his body needed it setHe was concerned that his electric bill, he thought it should be lower with a new unit, we also spoke about the old unit, he wanted the information off the old unit so he could compare the difference and keep an eye on it I told him that the data plate was missing off the old unit and that the old unit had already been destroyed so there was no way I could provide that information to himSometime later I received a call from Mrs [redacted] stating that she wanted the paperwork cause her son needed some information off of the paperwork regarding the unit so he could look stuff up on the internet because they didn't think his electric bill was low enough I told her of my conversation with her son and that he stated they did get the paperwork be was wanting information off the old unit, and I did tell her I would send out another set of paperwork and I did this time to [redacted] * [redacted] ***A short time later I received another call from her again stating she did not get the paperwork, then she stated that she thought [redacted] put on a used unit cause he refused to give them paperwork I reassured her that the unit was new right out of the box and her son watched him put it onI again told her I sent the paperwork to the address in which she told me and her son stated they had received the paperwork and that she admitted she probably had it around somewhere but I was not to send anything to her son cause he has mental issuesI told her to look around the house and if she couldn't find the paperwork to call me back and I would send it certified if necessaryI never heard from her again instead I received this complaint from the Revdex.comI am not sure how many times I need to send the paperwork to her especially after both parties stated they received it but here it is again, F you need anything else please do not hesitate to contact me Thank you [redacted]