Dear *** ***, Our custome relations manager, Rebecca L***, is in the process of trying to schedule an appointment for *** *** to bring the vehicle into our service department so that any necessary parts can be ordered and/or repaired for her sunshades. We
will honor any commitments and try to resolve as soon as possible. At this time Rebecca is waiting on *** ***' response as to a date/time convient for her.Rebecca can be reached at ***@koons.com or ###-###-####
Sincerely,
Steven *M***
Controller
*** ***, According to our Service Director, Paul G***, all repairs have been completed at *** *** at no charge to *** ***. This case should be closed. If you need anything further, please let me
know.Sincerely,
Steven ** M***, Controller
*** ***'s floor mats were sent via *** yesterday to his home address along along with a letter offering to reimburse his filing expenses on the Warrant in Debt he filed with the Small Claims Division of *** County once he returns the release.
Sincerely,
Steven *M***
Controller
Revdex.com, The State of MD only requires vehicle inspections to be performed at time of sale and as a result their inspections are much tougher than those in Virginia since Va automobile inspections are required annually. All vehicles we sell are
put through VA safety inspection only. However, our Service Director, Mike G*** reached out to *** *** and as a courtesy arranged to reimburse him for the $cost of repairs needed for his vehcile to pass his MD inspection. The check was mailed on 2/5/and we have confirmed with Mr*** that he has received it.
Your Truly,
Steven LM***
Controller
Though they did reimburse me for the expense I feel the issues that were with the vehicle should not have passed even Virgina inspectionThat being said the dealership took very good care of me once the issue was handled by the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
---------- Forwarded message ----------From: *** *** Date: Wed, Aug 6, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] you for your help and assistanceI did speak with a representative from Koon's *** and did agree to a $refund to settle this
Regards,
*** ***
Dear *** ***, I have reviewed the file on Mr***. Without dates and mileage of his mechanical issues along with copies of invoices it is difficult for me to determine if he had coverage for any of his repairs. The vehicle was purchased
on 12/2/and included a 50/limited warranty for the period of days or 1,miles whichever occurs first. Mr*** also purchased an Extended Service Plan which he later cancelled on 4/29/and the remaining extended service plan refund of $1,was sent to his lienholder. Perhaps he could send me copies of the repair bills or estimates from the VW store so that I can review them.
I have attached copies of the Buyers Order, Buyers Guide (which outlines the 50/limited warranty) and Extended Service Plan cancellation request by Mr*** along with the refund check sent to his lienholder. Obviously, any repairs after 4/29/would not have coverage
I will be happy to review any additional documentation Mr *** has to see if there is any coverage prior to that time
Sincerely,
Steven LM***, Controller
Please be advised that, Alex C***, our Customer Relations Manager, has reached out to *** *** and agreed to refund of $as a goodwill refund which will be mailed in the next few daysSincerely,
Steven M***
Controller
Please be advised that floor mats were ordered yesterday for *** ***'s ***. They are due to arrive at the dealerhsip mid next w*** and will then be mailed to *** *** at his home address. There was confusion because there is a "we owe" form
signed by ** *** on the date of delivery which stated "nothing due". However, if he is not happy, we are not happy. A set of floor mats will be sent to him at no charge.Thank you for bringing this to my attention and I apologize for the confusionSincerely,
Steven M***
Controller
Revdex.com & *** ***, Please find attached a copy of the credit card refund for this transaction processed on 5/8/at 7:am. I apologize for the initial time delay by our staff As far as the fees, we do charge a Processing Fee of $on all
vehicles sold as permitted by the Virginia Motor Vehicle Dealer Board. If you have any futher questions, please let me know.
Sincerely,
*** ** ***
Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is no valid explanation, from Koons Ford, regarding my signed contract, attached
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Though I did receive the *** *** creditI have not yet received the Virginia license plates that I paid for
Regards,
Craig Harris
TO Revdex.com & *** ***,
Attached please find the terms and conditions of the month/ 24,mile extended service plan purchased on 9/10/11. This plan expired on 9/10/and would not have covered the repairs performed on 12/19/13. If
you have any further questions, please feel free to contact me
Sincerely,
Steven ** M***, Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response MrM*** provided is not entirely correctThere was not any
confusion, at least on my behalfTheir
management was crystal clear on several occasions about refusing to honor their
promiseI do realize I signed the "we owe" form but it was after
they promised to provide the floor mats; which was the reason for my dissatisfaction
and my reason for submitting the complaintOf course after MrM*** has seen this publicized
complaint, he states they are willing to honor their original promiseHowever,
his organization has demonstrated a certain level of distrust by not transforming
their words into actionsHence, after my last visit and their refusal to stand
by their agreement, I was forced to take additional actions in filing the grievance
with Small Claims”, incurring unnecessary and additional feesUnfortunately, I cannot believe one syllable of
MrM***’s obvious “PR” attempt to overshadow their unethical conduct
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrH***' license plates were mailed to him, per his request the same day the *** ***s credit was issued. Rebecca L***, our Customer Relations Manager, has subsuquently called and emailed him to confirm receipt, with no reply from MrH***. Unless we hear from him, we can only assume he has received them and we will close the fileSincerely,
Steven LM***
Controller
Please be adivsed that a credit to Mr***' *** *** was issue this morning for the spray in bedliner he does not wish to have installed. Thank you for bringing this matter to my attentionSincerely,
Steven L
M***Controller
I bought my first car from this dealership Happy but out of the blue I get a call from the same seller (S*** L*** after two yearsAnyways I was almost scammed from their technique of lies After spending hours in the dealership I almost sign my life away from buying another new car that I was not expecting My point is this people will scam you to earn commission They should not treat their valuable customers like thisAfter all this done, he followed me outside just to buy me off for dinner for his scamming What hurt is that he lied and lied after I was about to sign the final paper-works I had my panic attacked at that moment trying to assure his statements Who wouldn't be upset? Treated me like a stupid women who won't argue about the document that I was about to sign, Wasted my time for nothingPlease do something about this kind of dealer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Everything that the bussiness response is evrything that I knowbecause everytime that I went to the dealership they told me the same thing, but I still spend money on the cartheyNot even take care of the car at the beggining with the first problem that I have with the car....even if it was under the days or miles...they were liying to me...especially Mr A***
*** ***, *** *** purchased this used vehicle on 8/31/13. The repairs estimated by *** * *** *** on 7/8/are not covered under Koons Ford's warranty. Our General Manager, David S***, spoke to *** *** on 7/16/to and offered to
have the vehicle towed to our facility for a complimentary 2nd estimate which was declined.
Sincerely,
Steven ** M*** , Controller
Dear *** ***, Our custome relations manager, Rebecca L***, is in the process of trying to schedule an appointment for *** *** to bring the vehicle into our service department so that any necessary parts can be ordered and/or repaired for her sunshades. We
will honor any commitments and try to resolve as soon as possible. At this time Rebecca is waiting on *** ***' response as to a date/time convient for her.Rebecca can be reached at ***@koons.com or ###-###-####
Sincerely,
Steven *M***
Controller
*** ***, According to our Service Director, Paul G***, all repairs have been completed at *** *** at no charge to *** ***. This case should be closed. If you need anything further, please let me
know.Sincerely,
Steven ** M***, Controller
*** ***'s floor mats were sent via *** yesterday to his home address along along with a letter offering to reimburse his filing expenses on the Warrant in Debt he filed with the Small Claims Division of *** County once he returns the release.
Sincerely,
Steven *M***
Controller
Revdex.com, The State of MD only requires vehicle inspections to be performed at time of sale and as a result their inspections are much tougher than those in Virginia since Va automobile inspections are required annually. All vehicles we sell are
put through VA safety inspection only. However, our Service Director, Mike G*** reached out to *** *** and as a courtesy arranged to reimburse him for the $cost of repairs needed for his vehcile to pass his MD inspection. The check was mailed on 2/5/and we have confirmed with Mr*** that he has received it.
Your Truly,
Steven LM***
Controller
Though they did reimburse me for the expense I feel the issues that were with the vehicle should not have passed even Virgina inspectionThat being said the dealership took very good care of me once the issue was handled by the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
---------- Forwarded message ----------From: *** *** Date: Wed, Aug 6, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] you for your help and assistanceI did speak with a representative from Koon's *** and did agree to a $refund to settle this
Regards,
*** ***
Dear *** ***, I have reviewed the file on Mr***. Without dates and mileage of his mechanical issues along with copies of invoices it is difficult for me to determine if he had coverage for any of his repairs. The vehicle was purchased
on 12/2/and included a 50/limited warranty for the period of days or 1,miles whichever occurs first. Mr*** also purchased an Extended Service Plan which he later cancelled on 4/29/and the remaining extended service plan refund of $1,was sent to his lienholder. Perhaps he could send me copies of the repair bills or estimates from the VW store so that I can review them.
I have attached copies of the Buyers Order, Buyers Guide (which outlines the 50/limited warranty) and Extended Service Plan cancellation request by Mr*** along with the refund check sent to his lienholder. Obviously, any repairs after 4/29/would not have coverage
I will be happy to review any additional documentation Mr *** has to see if there is any coverage prior to that time
Sincerely,
Steven LM***, Controller
Please be advised that, Alex C***, our Customer Relations Manager, has reached out to *** *** and agreed to refund of $as a goodwill refund which will be mailed in the next few daysSincerely,
Steven M***
Controller
Please be advised that floor mats were ordered yesterday for *** ***'s ***. They are due to arrive at the dealerhsip mid next w*** and will then be mailed to *** *** at his home address. There was confusion because there is a "we owe" form
signed by ** *** on the date of delivery which stated "nothing due". However, if he is not happy, we are not happy. A set of floor mats will be sent to him at no charge.Thank you for bringing this to my attention and I apologize for the confusionSincerely,
Steven M***
Controller
Revdex.com & *** ***, Please find attached a copy of the credit card refund for this transaction processed on 5/8/at 7:am. I apologize for the initial time delay by our staff As far as the fees, we do charge a Processing Fee of $on all
vehicles sold as permitted by the Virginia Motor Vehicle Dealer Board. If you have any futher questions, please let me know.
Sincerely,
*** ** ***
Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is no valid explanation, from Koons Ford, regarding my signed contract, attached
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Though I did receive the *** *** creditI have not yet received the Virginia license plates that I paid for
Regards,
Craig Harris
TO Revdex.com & *** ***,
Attached please find the terms and conditions of the month/ 24,mile extended service plan purchased on 9/10/11. This plan expired on 9/10/and would not have covered the repairs performed on 12/19/13. If
you have any further questions, please feel free to contact me
Sincerely,
Steven ** M***, Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response MrM*** provided is not entirely correctThere was not any
confusion, at least on my behalfTheir
management was crystal clear on several occasions about refusing to honor their
promiseI do realize I signed the "we owe" form but it was after
they promised to provide the floor mats; which was the reason for my dissatisfaction
and my reason for submitting the complaintOf course after MrM*** has seen this publicized
complaint, he states they are willing to honor their original promiseHowever,
his organization has demonstrated a certain level of distrust by not transforming
their words into actionsHence, after my last visit and their refusal to stand
by their agreement, I was forced to take additional actions in filing the grievance
with Small Claims”, incurring unnecessary and additional feesUnfortunately, I cannot believe one syllable of
MrM***’s obvious “PR” attempt to overshadow their unethical conduct
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
MrH***' license plates were mailed to him, per his request the same day the *** ***s credit was issued. Rebecca L***, our Customer Relations Manager, has subsuquently called and emailed him to confirm receipt, with no reply from MrH***. Unless we hear from him, we can only assume he has received them and we will close the fileSincerely,
Steven LM***
Controller
Please be adivsed that a credit to Mr***' *** *** was issue this morning for the spray in bedliner he does not wish to have installed. Thank you for bringing this matter to my attentionSincerely,
Steven L
M***Controller
I bought my first car from this dealership Happy but out of the blue I get a call from the same seller (S*** L*** after two yearsAnyways I was almost scammed from their technique of lies After spending hours in the dealership I almost sign my life away from buying another new car that I was not expecting My point is this people will scam you to earn commission They should not treat their valuable customers like thisAfter all this done, he followed me outside just to buy me off for dinner for his scamming What hurt is that he lied and lied after I was about to sign the final paper-works I had my panic attacked at that moment trying to assure his statements Who wouldn't be upset? Treated me like a stupid women who won't argue about the document that I was about to sign, Wasted my time for nothingPlease do something about this kind of dealer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Everything that the bussiness response is evrything that I knowbecause everytime that I went to the dealership they told me the same thing, but I still spend money on the cartheyNot even take care of the car at the beggining with the first problem that I have with the car....even if it was under the days or miles...they were liying to me...especially Mr A***
*** ***, *** *** purchased this used vehicle on 8/31/13. The repairs estimated by *** * *** *** on 7/8/are not covered under Koons Ford's warranty. Our General Manager, David S***, spoke to *** *** on 7/16/to and offered to
have the vehicle towed to our facility for a complimentary 2nd estimate which was declined.
Sincerely,
Steven ** M*** , Controller