Christopher G [redacted] talkedto the Mr*** and arranged to have his rims repaired Mr [redacted] had his rims repaired on Saturday April by A+ Detailing and wheel repair Chris talked to Mr [redacted] and said he was extremely happy with the repair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Wed, Aug 6, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] you for your help and assistanceI did speak with a representative from Koon's [redacted] and did agree to a $refund to settle this Regards, [redacted]
[redacted] , [redacted] purchased this used vehicle on 8/31/ The repairs estimated by [redacted] on 7/8/are not covered under Koons Ford's warranty Our General Manager, David S***, spoke to [redacted] on 7/16/to and offered to have the vehicle towed to our facility for a complimentary 2nd estimate which was declined Sincerely, Steven [redacted] M [redacted] , Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response MrM [redacted] provided is not entirely correctThere was not any confusion, at least on my behalfTheir management was crystal clear on several occasions about refusing to honor their promiseI do realize I signed the "we owe" form but it was after they promised to provide the floor mats; which was the reason for my dissatisfaction and my reason for submitting the complaintOf course after MrM [redacted] has seen this publicized complaint, he states they are willing to honor their original promiseHowever, his organization has demonstrated a certain level of distrust by not transforming their words into actionsHence, after my last visit and their refusal to stand by their agreement, I was forced to take additional actions in filing the grievance with Small Claims”, incurring unnecessary and additional feesUnfortunately, I cannot believe one syllable of MrM***’s obvious “PR” attempt to overshadow their unethical conduct Regards, [redacted] ***
Please be advised that floor mats were ordered yesterday for [redacted] ***'s *** They are due to arrive at the dealerhsip mid next w [redacted] and will then be mailed to [redacted] at his home address There was confusion because there is a "we owe" form signed by [redacted] on the date of delivery which stated "nothing due" However, if he is not happy, we are not happy A set of floor mats will be sent to him at no charge.Thank you for bringing this to my attention and I apologize for the confusionSincerely, Steven M [redacted] Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no valid explanation, from Koons Ford, regarding my signed contract, attached Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Everything that the bussiness response is evrything that I knowbecause everytime that I went to the dealership they told me the same thing, but I still spend money on the cartheyNot even take care of the car at the beggining with the first problem that I have with the car....even if it was under the days or miles...they were liying to me...especially Mr A***
Please be advised that, Alex C [redacted] , our Customer Relations Manager, has reached out to [redacted] and agreed to refund of $as a goodwill refund which will be mailed in the next few daysSincerely, Steven M [redacted] Controller
Christopher G [redacted] talkedto the Mr*** and arranged to have his rims repaired Mr [redacted] had his rims repaired on Saturday April by A+ Detailing and wheel repair Chris talked to Mr [redacted] and said he was extremely happy with the repair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Wed, Aug 6, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] you for your help and assistanceI did speak with a representative from Koon's [redacted] and did agree to a $refund to settle this Regards, [redacted]
[redacted] , [redacted] purchased this used vehicle on 8/31/ The repairs estimated by [redacted] on 7/8/are not covered under Koons Ford's warranty Our General Manager, David S***, spoke to [redacted] on 7/16/to and offered to have the vehicle towed to our facility for a complimentary 2nd estimate which was declined Sincerely, Steven [redacted] M [redacted] , Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response MrM [redacted] provided is not entirely correctThere was not any confusion, at least on my behalfTheir management was crystal clear on several occasions about refusing to honor their promiseI do realize I signed the "we owe" form but it was after they promised to provide the floor mats; which was the reason for my dissatisfaction and my reason for submitting the complaintOf course after MrM [redacted] has seen this publicized complaint, he states they are willing to honor their original promiseHowever, his organization has demonstrated a certain level of distrust by not transforming their words into actionsHence, after my last visit and their refusal to stand by their agreement, I was forced to take additional actions in filing the grievance with Small Claims”, incurring unnecessary and additional feesUnfortunately, I cannot believe one syllable of MrM***’s obvious “PR” attempt to overshadow their unethical conduct Regards, [redacted] ***
Please be advised that floor mats were ordered yesterday for [redacted] ***'s *** They are due to arrive at the dealerhsip mid next w [redacted] and will then be mailed to [redacted] at his home address There was confusion because there is a "we owe" form signed by [redacted] on the date of delivery which stated "nothing due" However, if he is not happy, we are not happy A set of floor mats will be sent to him at no charge.Thank you for bringing this to my attention and I apologize for the confusionSincerely, Steven M [redacted] Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no valid explanation, from Koons Ford, regarding my signed contract, attached Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Everything that the bussiness response is evrything that I knowbecause everytime that I went to the dealership they told me the same thing, but I still spend money on the cartheyNot even take care of the car at the beggining with the first problem that I have with the car....even if it was under the days or miles...they were liying to me...especially Mr A***
Please be advised that, Alex C [redacted] , our Customer Relations Manager, has reached out to [redacted] and agreed to refund of $as a goodwill refund which will be mailed in the next few daysSincerely, Steven M [redacted] Controller