Our response to [redacted] (case id [redacted] ) is as follows: We are in receipt of the dispute submitted by [redacted] , We are not sure what the customer is disputing,there is clear documentation that the warranty she purchased expired on June 4th or 100, miles (whichever comes first) The customers warranty was absolutely registered on 11/10/one day after purchase.I will fwd a copy of this today for your review The customer has been to our dealership on numerous occasions for warranty and maintenance items We do regret the misunderstanding on the customers part, however due to the time of her service contract her contract had already expired Please let me know if you have any question that I can help you with on this matter John B [redacted] Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They represented that the vehicle was a service loaner, commercial vehicle, and warranty mileage begins at the purchase date, not the date Koons placed this car in service as their service loaner. They provided brochures and documentation that stated that we would have the entire term of months and miles.I have clear and convincing proof that my paperwork was altered after signing and before receiving. I have scanned high resolution copies showing the clear alterations of re-impressions changing the miles and adding the dates in my work computer. Our initials are NOT on the date and mileage changes in this documentation. This is possibly why the State Attorney General's Office has not notified us whether or not they dismissed this case
Thank you again for your assistance in this matter
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They represented that the vehicle was a service loaner, commercial vehicle, and warranty mileage begins at the purchase date, not the date Koons placed this car in service as their service loaner. They provided brochures and documentation that stated that we would have the entire term of months and miles
I have clear and convincing proof that my paperwork was altered after signing and before receiving. I have scanned high resolution copies showing the clear alterations of re-impressions changing the miles and adding the dates in my work computer. Our initials are NOT on the date and mileage changes in this documentation. This is possibly why the State Attorney General's Office has not notified us whether or not they dismissed this case
Thank you again for your assistance in this matter
Regards,
*** ***
Thank you for the opportunity to attach these files to support my rebuttal of Koon's breach of contract. I was unable to make the attachments attach for the last correspondence
If you have any questions at all, please don't hesitate to contact me
*** ** ***
###-###-#### (m)
###-###-#### (w)
This Revdex.com case has been resolved today 11-13-by phone call between customer *** *** and John B*** customer relations manager for Koons sterling Ford.MR B*** inspected fuel pump and there is no paint dust or contaminaent in fuel or fuel pump, He has keep the part for *** *** to
inspectThe fuel pump is simply non functioning electrically( circuit has power to pump but pump does not operate)In the interest of goodwill we have given this customer a discountHe told MrB*** that he understands what happened to the pump and is happy with the dealerships handling of the concern
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our response to *** *** (case id ***) is as follows:
We are in receipt of the dispute submitted by *** *** ***, We are not sure what the customer is disputing,there is clear documentation that the warranty she purchased expired on June 4th or 100,
miles
(whichever comes first)
The customers warranty was absolutely registered on 11/10/one day after purchase.I will fwd a copy of this today for your review
The customer has been to our dealership on numerous occasions for warranty and maintenance items
We do regret the misunderstanding on the customers part, however due to the time of her service contract her contract had already expired
Please let me know if you have any question that I can help you with on this matter
John B***
Customer Service Manager
*** ***
I want to respond to case id *** to let the Revdex.com know that this was resolved (customer Happy) and that we supplied the floor mats to him , our invoice # was dated 08-29-*** *** picked up the mats a few days after the invoice date
My apologies for not closing
this case sooner
Our response to [redacted] (case id [redacted] ) is as follows: We are in receipt of the dispute submitted by [redacted] , We are not sure what the customer is disputing,there is clear documentation that the warranty she purchased expired on June 4th or 100, miles (whichever comes first) The customers warranty was absolutely registered on 11/10/one day after purchase.I will fwd a copy of this today for your review The customer has been to our dealership on numerous occasions for warranty and maintenance items We do regret the misunderstanding on the customers part, however due to the time of her service contract her contract had already expired Please let me know if you have any question that I can help you with on this matter John B [redacted] Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They represented that the vehicle was a service loaner, commercial vehicle, and warranty mileage begins at the purchase date, not the date Koons placed this car in service as their service loaner. They provided brochures and documentation that stated that we would have the entire term of months and miles.I have clear and convincing proof that my paperwork was altered after signing and before receiving. I have scanned high resolution copies showing the clear alterations of re-impressions changing the miles and adding the dates in my work computer. Our initials are NOT on the date and mileage changes in this documentation. This is possibly why the State Attorney General's Office has not notified us whether or not they dismissed this case
Thank you again for your assistance in this matter
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They represented that the vehicle was a service loaner, commercial vehicle, and warranty mileage begins at the purchase date, not the date Koons placed this car in service as their service loaner. They provided brochures and documentation that stated that we would have the entire term of months and miles
I have clear and convincing proof that my paperwork was altered after signing and before receiving. I have scanned high resolution copies showing the clear alterations of re-impressions changing the miles and adding the dates in my work computer. Our initials are NOT on the date and mileage changes in this documentation. This is possibly why the State Attorney General's Office has not notified us whether or not they dismissed this case
Thank you again for your assistance in this matter
Regards,
*** ***
Thank you for the opportunity to attach these files to support my rebuttal of Koon's breach of contract. I was unable to make the attachments attach for the last correspondence
If you have any questions at all, please don't hesitate to contact me
*** ** ***
###-###-#### (m)
###-###-#### (w)
This Revdex.com case has been resolved today 11-13-by phone call between customer *** *** and John B*** customer relations manager for Koons sterling Ford.MR B*** inspected fuel pump and there is no paint dust or contaminaent in fuel or fuel pump, He has keep the part for *** *** to
inspectThe fuel pump is simply non functioning electrically( circuit has power to pump but pump does not operate)In the interest of goodwill we have given this customer a discountHe told MrB*** that he understands what happened to the pump and is happy with the dealerships handling of the concern
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our response to *** *** (case id ***) is as follows:
We are in receipt of the dispute submitted by *** *** ***, We are not sure what the customer is disputing,there is clear documentation that the warranty she purchased expired on June 4th or 100,
miles
(whichever comes first)
The customers warranty was absolutely registered on 11/10/one day after purchase.I will fwd a copy of this today for your review
The customer has been to our dealership on numerous occasions for warranty and maintenance items
We do regret the misunderstanding on the customers part, however due to the time of her service contract her contract had already expired
Please let me know if you have any question that I can help you with on this matter
John B***
Customer Service Manager
*** ***
I want to respond to case id *** to let the Revdex.com know that this was resolved (customer Happy) and that we supplied the floor mats to him , our invoice # was dated 08-29-*** *** picked up the mats a few days after the invoice date
My apologies for not closing
this case sooner