Koons Automotive, Inc

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 Complaint: [redacted]
I am rejecting this response because:
Please send a statement on Koons Automotive letterhead stating the inquiry is to be removed to my home of record. For the record, I did go through [redacted], however, each creditor has contacted in regards if I wanted to proceed in the process, I do not have inquiries from those companies because I did not continue in the process. I did go by Koon's Automotive one afternoon to look at a [redacted], however I only asked about price and set up a meeting for later to possibly continue with the process of purchasing a new vehicle. I did not every follow up or attend the scheduled time to continue the application process. This form requires a signature in which I did not sign, however, this form would not be available via the internet with a signature block.Thank you,
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I did not ever fill out this application. The application is false, he se there is no signature at the bottom right hand corner. I did go through [redacted] however all the other businesses first contacted me via telephone for authorization if I wanted to proceed via an application, I never received a phone call from Koons. Please have the inquiry removed.
Regards,
[redacted]

To Whom It May Concern -Let's review the facts and figures as related to your recent vehicle purchase -~ First and foremost, this is the second time you have referenced an internet ad as being attached to your Revdex.com complaint and NO SUCH AD HAS BEEN ATTACHED. Regardless, you replied to a Cars Direct ad on the internet and as a result of this visited our dealership (see attached). In addition, the internet pricing we advertise is usually on specific sites that are for our military and credit union customers.~ You purchased a 2015 [redacted] L Wagon with 4045 miles - practically a NEW vehicle (see attached Buyers Order).~ You were given credit of $5000 per your request (see attached Buyers Order) for two vehicles you traded in: 1) a 2001 [redacted] with 97,350 miles and a 2) 1997 [redacted] with 170,658 miles. The total value of BOTH vehicles is approximately $1000.00. The [redacted] sold for $600 and the [redacted] for $500. That's $1100 for BOTH of your trade in vehicles that we over allowed you $5000 on.~ There are two "we owes" for your purchase. The first is signed by you on the original day of purchase, 5/26 (see attached) and contains three items: scratch on back hatch, owner's manual and tag bracket. All items have been taken care of The second "We owe" is also dated 5/26 but it was back dated to the deal date, signed by you, as you came back to the store several days after the purchase with additional you wanted taken Care of and Koons agreed to cover these items as well: Owners manual (On original we owe), tag bracket (on original we owe), small ding in door and scratch on bumper (completed yesterday), spare tire jack (doesn't come with jack but an air pump), storage container in rear of vehicle, and spare key (already provided), air bubbles in front window (pending mfg. warranty), rattle in front speakers (problem not found, customer stated his sun glasses were causing the rattle), rattle in lift gate (no problem found, Customer attempting to open an automatic lift gate manually), removed tint from both windows. (See attached Repair Order) All items are completed.~ You claim you had poor credit. Without revealing your credit score we will suffice it to Say according to most industry standards you DO NOT have poor credit. You Were financed with ** Bank. ** Bank is NOT known as a bank that purchases second chance or poor credit accounts. ** Bank is a first tier bank that purchases portfolios from good credit customers. To prove this you were financed at an interest rate of 3.69% (see attached contract status from ** Auto Finance). Poor credit customers would not be able to get financed at 3.69%. The interest rate range for poor credit customers is typically 15-24%. You clearly were NOT in this range. Koons also did NOT hold any additional points toward your rate/loan. In addition, it was because of the buying power of Koons, and your credit, that you were afforded the 3.69% interest rate! Most other used car dealers could not have presented their customer with the rate we provided you. In interest savings alone you should be appreciative.~ You paid $28651.16 (see Buyers Order attached) for your vehicle that typically retails close to $35,000. Again, this vehicle was almost new with only 4,045 miles. If you will take into consideration the $4400 that you were over allowed on your trade, per your request, and the $8230,50 you accuse Koons of profiting, net these two figures and Koons profited almost 13% on the sale of your vehicle. Very few businesses could survive on a 13% profit margin.Koons isn't sure what you are attempting to share regarding our company with your reference to "shady, thieves and criminals" while in your next sentence you share "I'm not saying that Koons is shady but merely expressing your displeasure..." This is the second time Koons has been falsely accused and an apology would be appreciated.We can assure you that Koons is NOT shady, thieves or criminals and do not appreciate the reference. We have delivered everything (all items on both we owes) that we said we would deliver to you in reference to the purchase of your vehicle. We were able to provide an interest rate that was better than the average person with your credit rating could have received. We have been courteous and helpful even while being degraded. Koons has gone over and above for you.Lastly, the final "ding" was repaired yesterday, Tuesday, 6/30/15. We are told it was repaired to your satisfaction which was our top priority and goal. Koons Automotive has been more than happy to assist you in all of your needs.Respectfully, Koons Automotive

Sir,Again, we apologize for the confusion. You share that you submitted an online application to [redacted]. The representative that called you from Koons Automotive was Mr. Herb W[redacted]. Herb also works with [redacted], etc. [redacted] sells their qualified leads from on line applicants to companies like [redacted], etc. Koons only purchases qualified leads from these sources thus only qualified leads are transmitted to Koons Auto. The leads are deemed "qualified" only if the applicant has clicked the box in the bottom left hand corner of the application. This box says ""Authorized to Check Credit: YES". Koons then goes into a database and prints the qualified leads. Your lead was and still is in the database. Herb W[redacted] contacted you after he received the lead. You all spoke about a vehicle that you liked at [redacted] but you weren't happy with the financing that was offered. Herb then spoke with our Finance Office and for whatever reason we chose not to pursue the deal. If we could remove the credit check we would be happy to but this is a legitimate request to the bureau regarding the opportunity to purchase/sell a vehicle. Because you submitted this application on line, and it was sold to various companies, Koons being one of these, and due to the fact that Koons did review your bureau for the possible purchase of structuring a sale Koons is not able to request that the bureau inquiry be removed. Again, we apologize if this has inconvenienced you in any way.Thank you,Koons Automotive

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 Complaint: [redacted]
I am rejecting this response because:
The statements are not totally true and the "We Owe" attachment does not match the one that I originally received.  Attached to this Revdex.com response is the original "We Owe" I received.  Koons attachment was probably made after receiving the Revdex.com request for a response.  To their credit they have taken care of all the items on the list except the repair of a small ding on the right from door.  I will accept the response of the business once this item is taken care of.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I recently discovered another part of the flyer, but it was stuck together, and I did not see it in the beginning. It looked like a single flyer with a front and back. On the inside of the flyer it states information about a sales event for the cars at Koons Automotive. It says 6 days only Wednesday February 10th to Monday February 15th. At the bottom of the flyer it gives information about the contest, but I still do not see where it says when the contest started or the deadline. It says on the front of the card that if I matched all 7'S I would win $5,000 in cash. They should have never stated this on their flyer if it was untrue. They claim that only one person won, but this is not how their advertisement appears. Again, it is very misleading. My advice for Koons is to refrain from sending out false and misleading advertisements. I could never do business with a company such as this.Regards,
[redacted]

We do not have a Culpeper location.  I am unable to locate the client name in our data base.

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 Complaint: [redacted]
I am rejecting this response because:They are continuanlly stating the care was out of 50/50 warranty.  The car began having issues during the first week I received the vehicle it was well within the time frame..  It has now been OVER 3 months and the car still is not running right.  I was told I could take the car anywhere I wanted to have it looked it and I would have to have this done thru my warranty but that means I would have to pay for the diagnositic or I can use the service station next door them and they would waive the diagnostic.  however, after speaking with the manager at [redacted] I would have to drop the car off and leave it and would have to find my own transportation to and from work until they resolved the issue or figured ot what was wrong with it.  I have had nothing but problmes with this vehicle since I purchase it. There was not an appointment set up for me on 9/13/14 I was told to set the appointment up myself with [redacted] the Mgr @ [redacted] and that's when I was told I would have to leave the car.  As far as the scam with he warranty company you already have the emails between myself, Donna (Service Mgr Koons of [redacted]) and Mr. Koons.  Donna herself told me that Koons intentionally "sat on the car" for a couple weeks with the intentions of warranty company paying for the repair not Koons.  Koons got VERY upset with me when they got caught and told me so.  It's been one thing after another.  I have asked since the first week I had the car to put into something else it has now been 3 months and I am still having problems.  it still sputters, acts like it wants to cut out and "hops" and jerks you around.  I just want what I am paying for.  This has gotten crazy and way out of hand and I am being made to look like the bad guy. I just wanted a different vehicle nothing for free I am sure Koons had several more vehicles on there lot in the same price range but they refused and I have been getting the run around since the first week.  Yet, they consider this exceptional customer service.  I don't think so.  They also made reference to the fact that they don't know who would have told me to put the additives in the car because it would be bad gas well that came from Danny - Service Manager @ [redacted].  Trust me I am not making this stuff I just want a good vehicle.  I am purchase a car for $14.000 and it doesn't even run right.  Just put me  in a different car if [redacted] doesn't want to deal with it fine I will go to one of their other locations let them do the swap that's all I want.  I am not trying to get something for nothing.  All I have wanted since I got the car was to be put into a different car that runs.  I cant continually take time off of work to get this taken care of.  This should have been resolved months ago. That's it!
Regards,
[redacted]

12/4/14To Whom It May Concern,The first call the accounting office received from this customer was at 4:30pm 11/26/14, the day before Thanksgiving. The customer was advised that we would pull the file, perform research and be back in touch at our earliest convenience. Shortly after this our General...

Manager, Lyndon G[redacted], became involved in the issues. Please share with us  who the customer spoke with that was rude and hung up on him as we cannot locate this employee. It is our understanding at time of settlement a 3 year/36.000 warranty was originally purchased and then at the same time, during the purchase, was changed to a 4 year/60.000 mile warranty through the same company, [redacted]. The paperwork was not processed correctly thus accounting paid for the 3 year/36.000 mile warranty. When this customer called the Warranty company he was calling about the 4 year/60.000 mile warranty yet the 3/36.000 was on file. Since this time Koons has had the 4/60.000 warranty reinstated (4000 remaining miles) per [redacted] of [redacted], delivered a loaner car to the customer for his use, picked up his vehicle and it is being repaired in our shop. The transmission, as the customer relayed, is not out/damaged but there are repairs that need to be completed. Koons service department reduced the price of the repairs significantly and the customer is paying for them personally as they are not covered under warranty. This issue seems to be resolved. Please let  us know if there are any additional issues.Thank you,Koons Automotive

Dear Sir,Koons Auto General Manager Lyndon G[redacted] has been in constant communication with you. We have hundreds of emails between you and him. Attached are a few. The texting continues on an almost daily basis until on or about 4/13. We were keeping in touch with you! You can also at any time contact our shop manager at ###-###-####. You also have been in a loaner vehicle any time that  your vehicle has been in any shop. We are hopeful this has been more of a convenience versus inconvenience. Attached are copies of the permissions to drive. To recap:The first time your vehicle was in our shop all of the concerns that were listed on the "we owe", and there were not 19 issues, were addressed. Per our shop manager, the only item not repaired was the rear bumper. We ordered 3 rear bumpers and none of the 3 matched the one on your vehicle, thus there was no replacement. This issue has been resolved. Our shop manager personally drove your vehicle to ensure it was in good working order and there were no issues prior to its return. A few weeks later your vehicle was returned with new (and a few old) issues, thus the 19 accumulative issues, which  you outlined and Koons added to a "we owe". Note that some of these issues were minor. For instance the trunk cargo mini net holder broken, marks on front passenger and driver side windows, etc. The shop was able to address most of the issues with the exception of the cooling fan coming on when the door was opened. To address the cooling fan issue your vehicle was taken to the [redacted] dealer in Fredericksburg and they were unsure of the diagnosis, thus recommended no repair. The vehicle was then taken to Fredericksburg Foreign Auto Care who ordered the cooling fan module and as of 4/21 were waiting on its arrival to install. Their estimate was that it would be in today, 4/23 or tomorrow, 4/24. When this is complete the [redacted] dealer will look at the park assist and then our shop has two arm controls to be installed. Thus, you ask for a completion date and we would love to provide one but since we are dependent on other dealers, their diagnosis (esp [redacted] with the park assist), delivery of parts, etc. it is impossible for us to provide an accurate date of return. In your complaint you ask "What dealership can anyone go to in the US, which takes from February 4, 2015 to present to get a car repaired or address the customers concerns?" Our answer is that we have NOT had your vehicle since February 4, 2015 as you are certainly aware. We agree that this repair has taken longer than we would like but it has been to no fault of our own. Koons has been on top of each and every repair and has shuffled your vehicle between shops in an effort obtain complete resolution. We are happy to provide you with any information requested as soon as all of the repairs are completed. Please contact our service department manager at ###-###-#### for any and all updates. We are NOT attempting to provide you with a run around. We are doing the best we can with all of the moving parts associated with these repairs. You are welcome to call at any time. Thank you,Koons Auto.

[redacted] we apologize for your concerns. As you are aware, your loan had to be recontracted at the bank. Your loan was funded on 8/29 and your tags and pay off were processed after this date. It is not in our best interest to process the pay off of a trade in vehicle until the vehicle being...

purchased is funded. Likewise, we do not process the tags for a vehicle until the vehicle is funded. Our finance manager attempted to contact [redacted], you provided the number to her. Unfortunately she was only able to leave a message. Our staff left voice mails for you last week sharing that your tags are ready for pick up. We apologize for the inconvenience and appreciate you and your business. Please let management know if we can assist you further.Koons Automotive

July 1, 2015To Whom It May Concern -Let's review the facts and figures as related to your recent vehicle purchase -~ First and foremost, this is the second time you have referenced an internet ad as being attached to your Revdex.com complaint and NO SUCH AD HAS BEEN ATTACHED. Regardless, you replied to a [redacted] ad on the internet and as a result of this visited our dealership (see attached). In addition, the internet pricing we advertise is usually on specific sites that are for our military and credit union customers.~ You purchased a 2015 [redacted] Wagon with 4045 miles - practically a NEW vehicle (see attached Buyers Order).~ You were given credit of $5000 per your request (see attached Buyers Order) for two vehicles you traded in: 1) a 2001 [redacted] with 97,350 miles and a 2) 1997 [redacted] with 170,658 miles. The total value of BOTH vehicles is approximately $1000.00. The [redacted] sold for $600 and the [redacted] for $500. That's $1100 for BOTH of your trade in vehicles that we over allowed you $5000 on.~ There are two "we owes" for your purchase. The first is signed by you on the original day of purchase, 5/26 (see attached) and contains three items: scratch on back hatch, owner's manual and tag bracket. All items have been taken care of The second "We owe" is also dated 5/26 but it was back dated to the deal date, signed by you, as you came back to the store several days after the purchase with additional you wanted taken Care of and Koons agreed to cover these items as well: Owners manual (On original we owe), tag bracket (on original we owe), small ding in door and scratch on bumper (completed yesterday), spare tire jack (doesn't come with jack but an air pump), storage container in rear of vehicle, and spare key (already provided), air bubbles in front window (pending mfg. warranty), rattle in front speakers (problem not found, customer stated his sun glasses were causing the rattle), rattle in lift gate (no problem found, Customer attempting to open an automatic lift gate manually), removed tint from both windows. (See attached Repair Order) All items are completed.~ You claim you had poor credit. Without revealing your credit score we will suffice it to say according to most industry standards you DO NOT have poor credit. You Were financed with [redacted] is NOT known as a bank that purchases second chance or poor credit accounts. [redacted] is a first tier bank that purchases portfolios from good credit customers. To prove this you were financed at an interest rate of 3.69% (see attached contract status from TD Auto Finance). Poor credit customers would not be able to get financed at 3.69%. The interest rate range for poor credit customers is typically 15-24%. You clearly were NOT in this range. Koons also did NOT hold any additional points toward your rate/loan. In addition, it was because of the buying power of Koons, and your credit, that you were afforded the 3.69% interest rate! Most other used car dealers could not have presented their customer with the rate we provided you. In interest savings alone you should be appreciative.~ You paid $28651.16 (see Buyers Order attached) for your vehicle that typically retails close to $35,000. Again, this vehicle was almost new with only 4,045 miles. If you will take into consideration the $4400 that you were over allowed on your trade, per your request, and the $8230,50 you accuse Koons of profiting, net these two figures and Koons profited almost 13% on the sale of your vehicle. Very few businesses could survive on a 13% profit margin.Koons isn't sure what you are attempting to share regarding our company with your reference to "shady, thieves and criminals" while in your next sentence you share "I'm not saying that Koons is shady but merely expressing your displeasure..." This is the second time Koons has been falsely accused and an apology would be appreciated.We can assure you that Koons is NOT shady, thieves or criminals and do not appreciate the reference. We have delivered everything (all items on both we owes) that we said we would deliver to you in reference to the purchase of your vehicle. We were able to provide an interest rate that was better than the average person with your credit rating could have received. We have been courteous and helpful even while being degraded. Koons has gone over and above for you.Lastly, the final "ding" was repaired yesterday, Tuesday, 6/30/15. We are told it was repaired to your satisfaction which was our top priority and goal. Koons Automotive has been more than happy to assist you in all of your needs.Respectfully, Koons Automotive

3/23/15To Whom this may Concern:Please accept our sincerest of apologies regarding the
frustration you experienced receiving your Va. State tags, Koons shares in the
same frustration. When Koons received your title the Vehicle Identification
number was one digit off from the Vehicle...

Identification number of the vehicle
you actually purchased. Koons could not legally prepare the paperwork to
process your tag and title until this issue was resolved. While Stefanie doesn’t remember telling you the tags would
be ready on March 1st, she did visit the DMV 3 times in an effort to
get the issue resolved. On her third visit DMV was able to resolve the problem,
and she notified you immediately. Stefanie wasn’t comfortable quoting a date
that your tags would be ready as the correction process lied within the DMV and
not with her. Please note that the date of 22 March when you share you
contacted Koons was yesterday, which is a Sunday, and Koons is not typically
open on Sunday unless we are in the midst of a sale.  Revdex.com submitted your complaint on 3/19 so the
date of 22 March cannot be valid. Regardless of the situation being completely out of Koons
hands, we are guilty of not keeping you abreast of the situation and for this
we do apologize. It’s not our desire for this to happen to any customer,
including a service member. Thank you,Koons Automotive, Inc.

We are sincerely sorry to hear of the continuing issues with your vehicle. Koons has gone over and above the call of duty to assist in the potential issues. The vehicle was purchased on 6/24/14 with 115,766 miles. There were no mechanical issues, trouble lights going off, or issues in general with...

this vehicle at time of purchase. There was a "we owe" owed and the work was completed on 7/9/14 by replacing the radio control knobs in the rear, the left rear roof rail end cap and both rear armrests outside caps. A warranty is offered to each customer at time of sale. If the customer chooses not to purchase an extended warranty all of Koons vehicles come with a 50/50 warranty for the first 30 days after the purchase. During this period Koons will pay half of any repair and the customer will pay half. After 30 days the warranty is no longer offered. The following has been done to your vehicle at Koons expense: Oil and Filter change, Internal Detail Service, Va. State Inspection, Emissions Inspection, Right read head lamp to replace corner bulb, left rear bulb replaced, right rear corner light bulb replaced, right front fog light bulb replaced, repaired/reprogrammed key fob,  checked service stability light and no fault codes were present, checked for jerking when accelerating and slowing down by road testing for two days and the issues could not be duplicated as nothing abnormal was felt. Then on 10/20/14, and after 4 months and 12,628 miles driven on the vehicle, Koons extended the 50/50 warranty to the customer even though this is typically only valid for the first month after the purchase of the vehicle. At this appointment Koons checked the passenger mirror and replaced it, repaired the rear defrost, sent the vehicle to the local dealer who replaced the internal mode switch for the check engine light, replaced both front tires, replaced both lift gates assist shocks and checked the headrest folding handle and replaced. This service alone would have cost around $1200.00 but Koons only charged the customer $559.07 and Koons paid the balance. Again, these issues were not evident with the vehicle at time of purchase.  Each time the vehicle has been in our posession we have attempted to duplicate the issues the customer shares. Several times we have been able to repair them, other times the issue couldn't be duplicated by Koons or the local dealer. We have tried and will continue to try to help this customer. We would point out however, that the average vehicle is driven between 1000-1250 miles per month. This vehicle has been driven an average of 3100 miles per month. This type of wear and tear could be contributing to the issues. Thank you,Koons Automotive, Inc.

[redacted],We apologize for the inconveniences at both of our locations. It is our understanding that the managers have reached out to you and all issues have been resolved satisfactorily. The check you requested has been cut and will be mailed this week. Again, please accept our sincerest apologies. We value you as a customer and appreciate your business. Hopefully, this shone through in the resolution path we chose.Respectfully,Koons Automotive

[redacted],We sincerely apologize for your concerns and thank you for your business. After reviewing your purchase its important that you know that the auction this vehicle was purchased from did not disclose frame damage, because there was none. The [redacted] does show an accident but it shown no...

frame damage. This vehicle does qualify for the [redacted] buy back guarantee. It is my understanding that our general manager over heard you speaking to the manager at [redacted]. He interrupted the conversation and shared that the bumper needed a clip to maintain the integrity designed to hold it to the frame of the vehicle. He offered to look at your vehicle and make the repair but you refused.Koons Auto. is more than happy to re inspect your vehicle and repair/replace the bumper clip, at your convenience. Please just let us know.Thank you,Koons Automotive

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 Complaint: [redacted]
I am rejecting this response because:The company copy of the check they have claimed to have sent out was never received. This may be because it indicates the incorrect address, the one in which my ex-husband resides. I updated my address for them regarding this matter on at least 3 separate occasions. As for the length of time they had the vehicle, the bill of sale for the vehicle was April 24th, 2015...I have attached text messages from the dealership that indicated the extended period of time the car was there and them claiming to have fixed the brakes when clearly that was untrue (as the date they actually have a receipt from fixing the car is AFTER the date I received the car back)The rubber lining on the trunk was assumed to be the issue with the trunk, however, water STILL gets into the trunk when it rains. This problem has occurred since the first week I actually received the car back  from them..which was well within the warranty period. The additional warranty I purchased indicates that the consumer must report car issues to the dealership before pursuing repairs. I don't know how that can happen when I'm constantly ignored and lied to by this dealership. I feel like I was manipulated into purchasing a warranty they don't intend to honor. I have attached photos and video of text messages and my trunk. If there is difficulty opening the attachments, please let me know. They were taken with my iPhone. 
Regards,
[redacted]

[redacted] Purchased a 2015 [redacted] from Koons on 5/26/2015. He was informed that we would take care of the items listed on the "we owe" but that it might take us a little bit of time because our service schedule was running about 1 week behind. Our service Manager, David, spoke to him...

as the parts came in one at a time to let him know that it was taking a little bit longer than normal. He asked if he wanted to wait until all the parts came and we would get him taken care of all at one time? He shared he said he was okay with that option.     [redacted] came into the dealership approx. 1 week after purchase with documentation of his own with items listed that were not of the norm and were not on the original "we owe" that was signed at time of purchase. He wanted our Sales Manager to sign his papers as an act of accepting the additional items as original "we owe" items. Our Sales Manager shared that Koons would be glad to add some of the items to our standard form ( "we-owe" ) so that there is no confusion to either party as to which was due or needed to be addressed. Per our Sales Manager as they discussed the items [redacted] was satisfied with the resolution. .     As of Wednesday June 17th 2015 all items and concerns have been addressed with [redacted] by our Service Manager. It is our belief that the customer has been satisfied.      Please see attached "we owe" as to the original items due [redacted].Thank  you,Koons Automotive

Sir,We had a conditional approval based on the information you provided us. The lender who provided the conditional approval rejected the approval based on the proof of income you submitted. The lender could not validate the poi and felt as if it had been falsified. We apologize but cannot force a...

bank to purchase a loan they consider false. In addition, during this process a check was bounced to Koons, then later paid in full. Bounced check fees were assessed. A close family member still owes Koons money from August of 2015. Per your comment you drove the vehicle for almost two months. During this two month period you accumulated miles on the car and normal wear and tear. The vehicle depreciated during this time period. We are happy to work with you but please understand that the Buyers Order you signed allows for compensation for mileage, wear and tear and time in the vehicle. We will have a member of our management staff from the home office contact you asap.Thank you,Koons Auto.

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 Complaint: [redacted]
I am rejecting this response because: After the way we were mistreated by Mr. G[redacted], I am not surprised that he would deny what happened.  In case anyone else is unsure that we had agreed to a deal, I have attached the receipt for the cashier's check we were told to bring.  As requested, it was made out for $11,007.32 to Koons Automotive Inc.  We were told, "Put the Inc on the end, there's an inc."  No further response is required from the dealership, they clearly are not going to acknowledge the truth.
Regards,
[redacted]