[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It misses the point about being transparent and honest It doesn't address the fact that an employee that I spoke with was misleading Also, I am on the "Do Not Contact" (phone and mail) registry already
Regards,
*** ***
From: Date: Mon, Nov 7, at 2:PMSubject: koons automotive I have attached the *** that was run just today to help clarify all involved with *** *** and the Revdex.com. The *** as of today still show no accidents on this ***. This means the statement
that was made that the car had a clean *** is a true statement. As a dealer we can't help what other dealers tell the customer when they are in their facilities. If *** told her that the car had been in multiple accidents based on the *** report then that is just not true. I also want to acknowledge the purchase price claim. The car was sold for 18,and not 30,dollars. The Tysons Corner location that *** *** purchased from was on a yr lease as the property is being developed into more shopping areas in Tysons. We have closed that store but if *** *** was looking to trade her car in that she bought from us, because she would like something else or if she would like us to try and help her refinance her loan then we would be happy to help. John K***President Koons Automotive
Dear [redacted] & Revdex.com,Thank you for taking time to contact us. We value and appreciate you and your feedback.We apologize that you may feel Koons was transparent and not honest. This is never our intent! Again, the advertising flyer you received was part of our marketing campaign, is legal and complies with all advertising rules and regulations in the state of Virginia. There are several disclaimers on the piece itself. In no way was Koons being dishonest.We have spoken with all of the employees and no one recalls this conversation, again our apologies.This particular flier was run through the "Do Not Contact" database, we apologize that you received one.Again, thank you for contacting us and we apologize for any undue concern we may have caused you.Respectfully,Koons Automotive[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It misses the point about being transparent and honest It doesn't address the fact that an employee that I spoke with was misleading Also, I am on the "Do Not Contact" (phone and mail) registry already
Regards,
*** ***
From: Date: Mon, Nov 7, at 2:PMSubject: koons automotive I have attached the *** that was run just today to help clarify all involved with *** *** and the Revdex.com. The *** as of today still show no accidents on this ***. This means the statement
that was made that the car had a clean *** is a true statement. As a dealer we can't help what other dealers tell the customer when they are in their facilities. If *** told her that the car had been in multiple accidents based on the *** report then that is just not true. I also want to acknowledge the purchase price claim. The car was sold for 18,and not 30,dollars. The Tysons Corner location that *** *** purchased from was on a yr lease as the property is being developed into more shopping areas in Tysons. We have closed that store but if *** *** was looking to trade her car in that she bought from us, because she would like something else or if she would like us to try and help her refinance her loan then we would be happy to help. John K***President Koons Automotive
Dear [redacted] & Revdex.com,Thank you for taking time to contact us. We value and appreciate you and your feedback.We apologize that you may feel Koons was transparent and not honest. This is never our intent! Again, the advertising flyer you received was part of our marketing campaign, is legal and complies with all advertising rules and regulations in the state of Virginia. There are several disclaimers on the piece itself. In no way was Koons being dishonest.We have spoken with all of the employees and no one recalls this conversation, again our apologies.This particular flier was run through the "Do Not Contact" database, we apologize that you received one.Again, thank you for contacting us and we apologize for any undue concern we may have caused you.Respectfully,Koons Automotive[redacted]