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Koons of Tysons Corner

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Reviews New Car Dealers Koons of Tysons Corner

Koons of Tysons Corner Reviews (32)

We refunded [redacted] ***'s money as soon as we heard about his complaint(May 19th)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 24, Dear [redacted] ***: Prior to the actual settlement paperwork being completed, Koons and client had come to an agreement on figures which the client had signed off on which we call a worksheet.All numbers were clear and understood by both partiesWhen the contractual paperwork was being completed Koons erroneously gave the cleint an additional thousand dollar rebate which he did not qualify forKoons then contacted the client in an attempt to correct the error, as all figures were agreed upon prior to settlementBeing that it was Koons who had made the error, after discussions with the client we made a decision to stand by what the client had signed and absorbed the $mistake we had made.Sincerely, Brian M General Manager

---------- Forwarded message ---------- sans-serif;">From: [redacted] *** < [redacted] >Date: Wed, Jun 18, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Koons' General Manager, [redacted] contacted me and offered to have my tires replaced for no cost to me He had a different service manager, [redacted] , take care of my car Issue resolvedThanks, [redacted] ***

I have emailed a "request for cancellation" form to *** ***, and will cancel the contract once we receive the written request

worst experience everoriginal estimate was 7-days, ended up taking they got the vehicle evening of oct 17th and I got it back nov 14thI understand the first extension as they found more problems then during the initial inspection, so when they said a few more days, no problem, saying it would then be done oct 31stthat day rolls around and I didn't hear from them, so I call for an updatethey say they have no idea when itll be ready, how is that even possible? they call back Wednesday and say they found even more problems and need to order parts, that my jeep will be ready on the 4th at best if the parts are in stock, the 7th otherwiseso at Monday the 7th I have to call in because I haven't heard from them, they say they are still waiting on parts, no idea when they'll be insaid theyd call ASAP when she talks to someone in the parts departmentnothing the next day, Wednesday morning I get a call saying parts are in, vehicle is in shop, WILL be done FridayFriday comes around, I get a call saying it *might* be done Mondayfinally done Mondayworst communication, bad excuses, had to make five different plans to pick the vehicle up because of so many different expected completion dates only to be told literally last minute (sometimes because I had to call them) that it still wont be readyincredible

October 15, Dear *** ***,
We have contacted *** Bank and they have initiated the process to remove the inquiry Our general manager James Mhas spoken to *** ***, and he is satisfied with this action.
Sincerely,
Kerry H
Controller

I have spoken with the service and used vehicle managers, and it is our position that the clutch did not have any problems when it went though our inspection process. The information we have is that the clutch was damaged by improper use after delivery to the client. We are not going to
participate in the repair

I am attaching a copy of the detailed explanation that we provided to *** *** on the two occasions that *** *** has disputed the charges It shows that the parts are genuine ** parts with the ** warranty (copy included)
To Whom It May Concern:
This letter is response to the charges disputed by our mutual customer, *** *** from the transaction occurring on 11/20/*** *** and her husband, *** ***, made a reservation to have their *** *** towed into our service department for a transmission concernThe customer approved installation of a ** replacement transmission and a transfer case assemblyThe customer is claiming that the parts installed in the vehicle during the repair are not genuine ** parts and are usedThis is not the caseBoth parts have serial numbers displayed directly on the repair order and was informed that the transmission warranty and all of its components could be researched online at
www.mycertifiedservice.com or at any dealership to verify that they are genuine ** partsAdditionally, the customer contacted General Motors directly and General Motors confirmed that the parts were in fact genuineThis dealership only uses genuine ** parts (not used) and the components that were replaced both carry a year/100,mile warranty that is good at any General Motors dealership in the United States** Attached please find the proof that the parts are genuine ** parts with a nationwide 3-year or 100,000-mile warrantyI have enclosed a copy of the signed repair order and credit card receiptIf you have any questions, or need additional information, please contact me at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am happy to say that...

the firm in question responded immediately to my letter and refunded the sum requested. Thank you for your attention to the matter.
Regards,
[redacted]

We were finally able to reach someone at [redacted] to get your loan amortized properly.  We do apologize for the clerical mistake in sending over the incorrect paperwork.  You should not have been inconvenienced as you were.  We have registered a maintenance policy for you at no...

charge.  I left a message for you to call me, but have not heard back from you.  If you need additional assistance, please feel free to reach out.  Again, we do apologize and hope that we have fixed everything to your satisfaction

September 24, 2014
Dear [redacted]:
Prior to the actual settlement paperwork being completed, Koons and client had come to an agreement on figures which the client had signed off on which we call a worksheet.All numbers were clear and understood by both parties. When the...

contractual paperwork was being completed Koons erroneously gave the cleint an additional thousand dollar rebate which he did not qualify for. Koons then contacted the client in an attempt to correct the error, as all figures were agreed upon prior to settlement. Being that it was Koons who had made the error, after discussions with the client we made a decision to stand by what the client had signed and absorbed the $1000 mistake we had made.Sincerely, 
Brian M
General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that no matter what this is how Koons does business.  Rather than drag this out further and waste more of anyone's time, what is done is done.  I will choose to NEVER do business with Koon's and neither will my associates, family and friends.  At this point in time, please consider this dispute resolved.   
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this
response because:
Instead of pursing small
claims court for $5000 to cover the fake, shoddy, “repair work” done by Koons
of Tysons, I will sue Koons of Tysons now in district court for $25,000 and
have my attorney do the papework.  Koons
of Tysons wants to play hardball, so we are going to take them to court and it
will come out in the media that they are scammers—for sure--hundred percent
certainty.   
Koons of Tysons employees who are behind the situation involving my vehicle having not been properly, completely repaired are quintessentially dishonest, untruthful and complete and total liars in the context of their trying to cover up their actions.  I intend to pursue the matter to the fullest, absolute, maximum extend and will never ever accept their false, fallacious, egregious and apocryphal story.  I know exactly what they did and what they did not do and what they did not do was properly repair my vehicle.  They did a rush job, had animosity toward me after their receptionist initially provided me false data in terms of the car rental component of the service and after I indicated to her colleague that she provided me with false data.  From that point forward, Koons of Tysons sabotaged my vehicle by pretending to repair my vehicle.
 
Koons of Tysons can claim forever that it did the repair work, but I have all the forensic data including OnStar information that will be subpoenaed.  My car was only in one collision.  There was never a second collision--ever.   The fact that Koons of Tysons would claim that I was in a second collision shows the depths to which they would go and have gone to invent completely preposterous stories that will ultimately cost the company tens of thousands of dollars after the company is found to have lied egregiously in a court of law.   I was in one wreck and one wreck only.  Koons of Tysons are bigoted and pure liars.  They are scammers and deceivers.   In their minds they believe they can tell tall tales and that will be the end of the story.  Koons of Tysons will in fact be sued formally, officially, served and my legal representatives will sue them to the maximum extent allowable by law.  No judge in Fairfax County after hearing and seeing my evidence will ever believe Koons of Tysons.  Koons of Tysons represents the worst kind of automotive repair service.  They are the exact type of liars and deceivers characteristic of unequivocal scammers.
Keep in mind, other certified and licensed automotive professionals have already attested to the fact that Koons of Tysons is lying and that Koons of Tysons is fraudulent in that Koons of Tysons scammed me.  It is very easy for Koons of Tysons to play the role by itself thinking that nothing more will come of their wrongdoing and that the company can stick to its story by continuing to pretend as if it did the work it was supposed to do.  That is easy for the company to do and what children do when they are in trouble for having done something wrong.  When one sees the actual evidence that is incontrovertible, Koons of Tysons will not be able to explain away the circumstance in the long run.  The company knowingly, intentionally, purposely and maliciously did an incomplete job on my vehicle.  Other licensed and certified mechanics outside the employ of Koons of Tysons have gone on the record already to indicate this.  We gave Koons of Tysons an opportunity to make good on its warranty and it failed to do that in addition to the Koons of Tysons has gone completely out of its way in which to cover up its wrongdoing.
Keep in mind, this all started when a reception lied to me on the phone and gave me the wrong information based on her own incompetence.  I called her out to her boss and because of that, the auto repair shop disliked me.  They then began the process of obtaining my money while playing games in which to stall on the service.  They lied several times in a row in terms of when my vehicle would be ready for pick up and how long the service would actually take. Ultimately, when it had been several times beyond the agreed upon schedule and I indicated that I needed my vehicle for work and that they had lied to me repeatedly, they then did a shoddy rush job.
Again, it must be emphasized that several, competent, licensed and certified automotive mechanics and professionals at other dealerships and businesses in the area have already seen the evidence and have inspected the vehicle and have gone on record to indicate that Koons of Tysons is not only lying but that Koons of Tysons outright scammed me out of animosity.  There was no second collision.  There was no wreck #2.  The cracked AC pipe was never fully repaired the first time and every single mechanic that inspected the issue after I consulted with an attorney has gone on to indicated the same exact thing time and time again.
Koons of Tysons did not just make a mistake.  It knowingly rushed me vehicle out after failing to deliver my vehicle on time several times in a row and after having lied to me repeatedly.
Koons of Tysons are some of the rudest people I have met in 40 years on this planet.  I view them as bigoted and it is obvious from their crass, hostile, unfriendly, lying demeanor that they are scandalous thinking themselves above the law.
There was a crack in the AC pipe valve from the collision I was in and after I took my vehicle to other shops, subsequent to the fake work that Koons of Tysons did, every shop stated that Koons of Tysons scammed me.  Every shop subsequent to Koons of Tysons also very clearly indicated that Koons of Tysons had to have known that there was still a crack in the AC pipe valve, hence the reason why my AC did not last long after the fake repair that Koons of Tysons performed.  Koons of Tysons are actors.  They think that because of their longstanding history in the community that they are somehow covered and protected, i.e., immune from prosecution and immune from civil litigation.
It was very obvious from my interactions with the incredibly rude staff at Koons of Tysons that their workplace culture is one in Virginia in which they are characteristic of the carry over era from the older Virginia Confederacy.  Anyone interacting with them as I did would view their actions, attitudes and condescending demeanor as bigoted, stereo typically redneck, arrogant, hostile, insulting, demeaning and outright, downright flagrant. 
The AC unit was sabotaged given that Koons of Tysons did not really, truly, fully repair the issue caused by the original collision.  Their contention and fake, made up story that they were originally sticking to, which is, was, and has been absurdly, ridiculously, far fatched, is a completely asinine contention so hollow, so without substance and so false, that such brazen contention is ultimately going to be their legal downfall when they are proven to have been wrong all along.  Their ongoing, totally false fairytale of a warped, sick and demented, fictitious story, is that I was in a 2nd wreck unrelated to the reason why I came to Koons of Tysons in the first place.  I was never in a second wreck.  The pipe was cracked from the first collision.  They failed to fix it.  Every shop has told me that.  Koons of Tysons are rude, disrespectful, bigoted, liars.  They most likely expected me to simply go away and chances are that they assumed I would never actually pursue real, bona fide, legal action against their company.
All the forensic data shows and proves beyond any reasonable doubt that I was never in a second collision.  I was in one collision.  I have all the OnStar information and forensic information from the AC pipe valve to prove I was only in one wreck.  I was covered under warranty and Koons of Tysons wanted to play games with me by claiming they could not fix / repair the problem because according to Koons of Tysons after Koons of Tysons did a FAKE repair job on my vehicle, I was in a second wreck, but the truth will come out for the courts and investigators that I was never in a second wreck, and that the AC pipe valve could not have possibly been broken other than by the initial collision which again, was the one and only collision.
I will have automotive experts appear in court and demonstrate how patently false Koons of Tysons story has been ever since I went to Koons of Tysons for assistance--assistance that was never received.  I received nothing but the run-around, nothing but a sham / fake "repair" job, a cold shoulder from the company, mistreatment, condescending attitudes, belittlement, lies, deceit, money taken, a summer with no AC in my car for the most part, no honored warranty and hung up telephone calls when I was gathering information for my legal counsel.
Koons of Tysons is irresponsible, negligent, untruthful, pompous, lofty, arrogant as abovementioned and made sure to cover for its employees.
Each person I spoke with at Koons kept playing the role as if that person subsequent to the next, was understanding, was going to be helpful and understood quite well what had transpired, and the whole thing was a ruse.  Each person I spoke with regarding the matter was merely collecting information from me to try to ascertain and figure out / determine what I knew, what I wanted to know and what my exact intention was in terms of filing suit against the company. They all covered for each other and hung up the phone on me one after another all the way up to the financial controller, Kerry Hoagland.
The science and mathematics will prove that Koons of Tysons not only failed to do the original repair work, but also that they treated me like absolute and total garbage while refusing to honor the warranty.
I went an entire summer nearly without AC in my car and was mistreated by Koons of Tysons who later even went on to say that I complicated matters when I questioned their shady business practices.
Yes, they, Koons of Tysons, for the record, said to me, that I, the customer, "complicated things."  That was after they, Koons of Tysons treated me with maximum prejudice.
I will never do any business with Koons of Tysons ever again.  This scenarios that has elapsed and transpired is not something for which one can move forward after a simple fake apology after Koons of Tysons is found guilty in a court of law / found to be and have been completely negligent.  I will never accept a simple apology from their owner and/or from anyone at Koons of Tysons.
Koons of Tysons clearly engaged in textbook fraud.  Period.  All the mechanics I showed my car to said the same exact thing.  Koons of Tysons are nothing but liar and scammers and they thought nothing would come as a result of their scamming me.
James K[redacted] ("Jim") owner of Koons of Tysons, the two repair shop individuals (one manager), their receptionist (in the repair shop) and their financial controller, Kerry H[redacted] are to be named in the formal / official lawsuit against Koons of Tysons.  No judge will ever believe the story told by Koons of Tysons when, during and after all the forensic evidence/ data are delivered to the courts by investigators and by my legal counsel.  Koons of Tysons is going to lose in court and it will be known that they treated me with maximum disrespect and absolutely lied through their teeth while having wasted my time and money.  Keep in mind that several other licensed automotive entities have said very clearly that Koons of Tysons scammed me and defrauded me, despite whatever Koons of Tysons has tried to say to the contrary in that Koons of Tysons' story is one hundred percent faulty, egregious, brazenly deceptive, deceitful, completely asinine, not even close to being truthful, nowhere near true or the truth in timespace and ultimately Koons of Tysons' negligence, unethical business practices, dishonesty, lies and deceit will end up costing Koons of Tysons tens of thousands of dollars in legal costs in a court of law in Fairfax County in addition to the company's reputation.
Koons of Tysons will be sued officially in a court of law in Fairfax County Virginia and will absolutely lose legally in court as per as the forensic data on file, statements from certified and licensed auto mechanics at other companies, testimonies, witness reports, subpoenaed evidence, sworn statements, private independent investigation and field documents with law enforcement in Fairfax County Virgnia.  After all is said and done, the owner(s) of Koons of Tysons will have nothing to say to me, as he/they, Koons of Tysons and its employees as a whole, had more than ample, more than sufficient, and more than enough time to be responsible, honorable, respectful, mature, competent, cognizant of this matter, and to have made good on the warranty, i.e., to have honored the warranty (standard non-colloquial English).  Finally, in conclusion, and by way of legal, contractual, binding agreement, for services that were supposed to have been rendered but were not, Koons of Tysons should have covered my vehicle at the time under warranty, but Koons of Tysons rudely refused to honor the warranty based on some bigoted story made up, manufactured and totally, fabricated, by absolutely lying, pretentious, contentious, cheating, dishonest, automotive repair technicians and their colleagues who sought to cover their tracks.
Regards,
[redacted]

I don't believe this complaint is for Koons of Tysons Corner.  I do not see this client in our database.  Perhaps it belongs to Koons [redacted] in [redacted]?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We refunded [redacted]'s money as soon as we heard about his complaint. (May 19th)

---------- Forwarded message ----------
sans-serif;">From: [redacted] <[redacted]>Date: Wed, Jun 18, 2014 at 9:41 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
Koons' General Manager, [redacted] contacted me and offered to have my tires replaced for no cost to me. 
He had a different service manager, [redacted], take care of my car.
Issue resolved.
Thanks,
[redacted]

We were looking for a used Kia Sportage and saw one priced at Koon's Tyson corner for $18,000. We called the dealership and spoke to a salesperson about the car. WE inquired over the phone f the car was in good shape and we specifically mentioned the listed price. He said it was in great shape and that he was going to be out today but would have someone take care of us. We drove 65 miles to get there and drove the car. We were ready to purchase the car and gave them all of our information. The salesperson went to finalize the sale with his manager and it turns out that the price of the car on the dealership's website was wrong - the actual price they wanted was $21, 988 - $4000 higher than in the ad. They did nothing but apologize. They would not stand behind their advertised price.

Review: On December 28, 2013, I arrived at Koon’s [redacted] to pick up my 2008 [redacted] R/T RWD, 440 V8 [redacted] Engine. The service attendant drove my car to the waiting area on the rim, the tire was completely flat. I asked the attendant why he did not put air in the tire before driving it. I immediately smelled something burning and requested the key so I could restart the car. As I approached the car the smell became stronger. I raised the hood and the engine was smoking. I informed the technician that the engine in my car was not my engine. I also informed him that my engine was larger and clean and the engine in my car was not the same as when I bought it to Koon’s [redacted], Tyson, Virginia.

The service technician stated it was my engine, because he worked on the engine himself. My heart rate began to elevate because I knew the dealership had switched my engine and my stress level went up 100%. I informed the service technician that I was not going to take possession of the car and when I return on Monday, I wanted my engine returned to my car. On my way home, I received a phone call from Mandy a service person at Koons, she requested that I give them until Thursday to have the engine in my car cleaned.

On January 4, 2014, I returned to the dealership to pick up my car. The attendants brought other cars inside the bay area for client inspections, I had to go to outside in cold and the snow to perform the inspection. When I open the door, the driver’s seat was full of snow. I asked the Service Manager, if one of the service attendant could verify that the engine in my car was in fact mine. The Service Manager stated that there was no numbers on the engine. I said to him that if he believed there was not a number on the engine, he should not have the position of Service Manager.

The Service Manager asked why I wanted the number from the engine, I said this is not the same engine that was in my car on the 28th. He said this engine has not been out of this car, I stated to him that is not the truth. He proceeded to the technician area as if he was going to honor my request, but returned and stated that all the service attendants had went home. The Service Manager then stated that he only gave numbers to car being shipped overseas only. I was standing in the technician area and saw approximately six employees working on other vehicles. Greg W[redacted] came over and started waving for them to go out of sight.

I called the state and local police, the Richmond board of DMV, and went to the DMV, none of these entities could aid in holding the dealership accountable. On January 4, 2014 Officer [redacted] of the [redacted] County police department came out, but stated he could not take a report because he could not prove a crime was committed. The officer stated that the only recourse was to take the dealership to court.

Sincerely,

[redacted]Desired Settlement: Refund - Cash

Business

Response:

We did not swap out the engine on this vehicle. We replaced the right cylinder head and performed body shop repairs as outlined in the insurance estimate. We deny the complaint

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: I have proof that another Engine was in my vehicle when I went to pick it up. Mandy a representative for Koon's requested more time, after I refused to accept the vehicle, she stated they were going to clean my engine. When I went back a different engine was in my vehicle, but the dealership service manager refused to compare the engine numbers to my VIN as I requested. Regards,[redacted]

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Description: Auto Dealers - New Cars

Address: 2000 Chain Bridge Rd, Vienna, Virginia, United States, 22182

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