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Koons Toyota and Scion

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Reviews Koons Toyota and Scion

Koons Toyota and Scion Reviews (12)

We received the complaint and it has been routed to our Automotive Services division The matter is being investigated and they are trying to resolve the matter as soon as possible A final response will be forth coming once that process plays out We suggest dairying for another days or so Thank you

Dear Revdex.com: We are responding to the complaint letter filed with your office by our insured In the insured’s letter she stated she contacted our Member Service Center and requested to be removed from the Electronic Fund Transfer (EFT) payment plan The insured stated she was advised she would be removed from EFT payments however on January 26, she received an email stating an EFT payment request had been submitted The insured stated she contacted our Member Service Center and confirmed that she had requested to be removed from EFT billing however the request had not been completed and she was again advised she would be removed from EFT billing To address the insured’s concerns a review of her auto insurance policy and billing process has been conducted revealing the following information On September 23, the automobile insurance policy was issued to the insured with authorization for EFT payment from the insured master cardOn January 2, the insured contacted our Member Service Center requesting to be taken off of EFT billing The Member Service Center Representative informed the insured that she would be unable to stop the EFT draft for January 2nd; however she would remove the insured from EFT billing once the current EFT payment cleared On January 13, a billing notice was sent to the insured advising of a $EFT draft scheduled from January 28, On January 26, the insured contacted our Member Service Center inquiring why an EFT bill was scheduled and advised the Member Service Representative that she had previously requested to be removed from EFT billingThe Member Service Representative confirmed the insured’s EFT draft scheduled for January 28th and the insured’s request on January 2nd to be removed from EFT billing; however he was unable to stop the EFT draft The Member Service Representative advised the insured that ACIA would reimburse her of any bank fees accessed to her account as a result of the EFT draft and that he would cancel EFT billing once the payment was received On January 29, the insured contacted our Member Service Center to confirm the policy was removed from EFT billing and was informed we were unable to remove the policy from the EFT billing process Upon completing our review we extend our apology to the insured for being unable to remove her policy from EFT billing as she requested We further apologize for the inconsistence and incorrect information provided to the insured by the Member Service RepresentativesWe have also contacted management of the Member Service Center to review the EFT billing process with the Member Service Representatives involved to insure the correct information is presented to insureds in the futureAt the time the insured requested to be removed from EFT billing we were unable to stop the EFT draft as the draft information was no longer in the possession of ACIA and had been submitted to the financial institution in order to draft the account on the scheduled draft date Unfortunately due to the February 28, EFT draft being the last payment for the policy term we would be unable to change the bill type from EFT bill to direct bill and would be unable to forward a bill to the insured that would allow her enough time to respond prior to the due date However if the insured makes the last payment of $prior to the February 28, EFT draft date no EFT payment would occur and her renewal policy can be renewed as a direct bill policy Sincerely, Insurance Regulatory Complaint Resolution (IRCR)

Good Day We apologize for the delay in responding to you We actually contacted the complainant and issued a full refund for service on invoice [redacted] for $plus what she spent at the Dealer to have the computer repflached $ we did tell the complainant that if we did cause other damages to her Nissan, we would discuss the addational chargesAs of today we have not received any futher information Thank you!

Complaint: [redacted] I am rejecting this response because: first of all no one contacted me at allI am the one that reached out to Joe SuesI spoke with Joe and he said to forward him all the documents about the hardships my car acquired due to the bad part installed, that was over weeks agoThe only reason he picked up the phone was because he did not know the callerAfter I spoke with him, I tried forwarding the documents, and of course [redacted] email box was full and could not receive the documentsI called and left Joe a message and as per usual, NO RESPONSE!!! I said that I would accept an initial refund of $dollars and would also expect further compensation for the remaining damage done to my vehicleAAA never even assessed the damage or know the details of the damage because they just waive off any responsibility and liabilityAAA in Vernon Hills violated the IL law and sold a junk part to a consumer with the receipt saying that the part was NEW [redacted] the manager of the location, knew exactly what he was doing, because he should have turned off the service engine soon light, but told me a lie, so that I would go to Nissan and they would do it, in turn making them responsible for the mass airflow sensorThis is not business, but plain scamming of naïve and trusting customers, that AAA does! They cause direct damage to my car and need to be held accountable for the outcome Sincerely, [redacted]

Good DayWe sincerely apologize for the confusing response We received feedback from our Area Manager for the Car Care Plus operation and misread it to our regret In actuality Ms [redacted] was contacted to discuss her complaint Upon further communication she said she would accept a refund totaling $ We understand Ms [redacted] still wants to pursue additional issues with her vehicle It is alleged that a car part we installed was bad Our Area Manager for Car Care Plus had attempted contact with key individuals at the dealership but has yet been able to receive a return call However, our conclusion is that the car part in question could not cause the damage alleged Consequently, we will only pay to Ms [redacted] the $as total compensation for her complaint and claim under this Revdex.com case A check will be issued for this amount only after Ms [redacted] signs a release of all future claims We encourage Ms [redacted] to contact our Area Manager if she has additional questions and to resolve this case Thank you

A check will be generated for the pro-rate amount of the battery

Good Day.  We apologize for the delay in responding to you.  We actually contacted the complainant and issued a full refund for service on invoice [redacted] for $371.91 plus what she spent at the Dealer to have the computer repflached $140..  we did tell the complainant that if we...

did cause other damages to her Nissan, we would discuss the addational charges. As of today we have not received any futher information.  Thank you!

We received the complaint and it has been routed to our Automotive Services division.  The matter is being investigated and they are trying to resolve the matter as soon as possible.  A final response will be forth coming once that process plays out.  We suggest dairying for another...

15 days or so.  Thank you.

Good Day. We sincerely apologize for the confusing response.  We received feedback from our Area Manager for the Car Care Plus operation and misread it to our regret.  In actuality Ms. [redacted] was contacted to discuss her complaint.  Upon further communication she said she would accept a refund totaling $511.91.  We understand Ms. [redacted] still wants to pursue additional issues with her vehicle.  It is alleged that a car part we installed was bad.  Our Area Manager for Car Care Plus had attempted contact with key individuals at the dealership but has yet been able to receive a return call.  However, our conclusion is that the car part in question could not cause the damage alleged.  Consequently, we will only pay to Ms. [redacted] the $511.91 as total compensation for her complaint and claim under this Revdex.com case.  A check will be issued for this amount only after Ms. [redacted] signs a release of all future claims.  We encourage Ms. [redacted] to contact our Area Manager if she has additional questions and to resolve this case.  Thank you.

Complaint: [redacted]
I am rejecting this response because: I have not received any compensation from the business at any point in time. I have all the documentation of the other damages caused to the Maxima due to the junk mass air flow sensor put in, but no one has responded to any of my calls or emails to accept the documentation from me. I am disgusted by the falsifications of AAA and having the audacity to say they paid me when I have not seen a penny from them! I am still waiting for my $371 and $140 to be paid out til this day.
Sincerely,
[redacted]

Dear Revdex.com:   We are responding to the complaint letter filed with your office by our insured.  In the insured’s letter she stated she contacted our Member Service Center and requested to be removed from the Electronic Fund Transfer (EFT) payment plan.  The insured stated she was...

advised she would be removed from EFT payments however on January 26, 2018 she received an email stating an EFT payment request had been submitted.  The insured stated she contacted our Member Service Center and confirmed that she had requested to be removed from EFT billing however the request had not been completed and she was again advised she would be removed from EFT billing.   To address the insured’s concerns a review of her auto insurance policy and billing process has been conducted revealing the following information.  On September 23, 2017 the automobile insurance policy was issued to the insured with authorization for EFT payment from the insured master card. On January 2, 2017 the insured contacted our Member Service Center requesting to be taken off of EFT billing.  The Member Service Center Representative informed the insured that she would be unable to stop the EFT draft for January 2nd; however she would remove the insured from EFT billing once the current EFT payment cleared.    On January 13, 2018 a billing notice was sent to the insured advising of a $208.95 EFT draft scheduled from January 28, 2018.  On January 26, 2018 the insured contacted our Member Service Center inquiring why an EFT bill was scheduled and advised the Member Service Representative that she had previously requested to be removed from EFT billing. The Member Service Representative confirmed the insured’s EFT draft scheduled for January 28th and the insured’s request on January 2nd to be removed from EFT billing; however he was unable to stop the EFT draft.  The Member Service Representative advised the insured that ACIA would reimburse her of any bank fees accessed to her account as a result of the EFT draft and that he would cancel EFT billing once the payment was received.   On January 29, 2018 the insured contacted our Member Service Center to confirm the policy was removed from EFT billing and was informed we were unable to remove the policy from the EFT billing process.   Upon completing our review we extend our apology to the insured for being unable to remove her policy from EFT billing as she requested.  We further apologize for the inconsistence and incorrect information provided to the insured by the Member Service Representatives. We have also contacted management of the Member Service Center to review the EFT billing process with the Member Service Representatives involved to insure the correct information is presented to insureds in the future. At the time the insured requested to be removed from EFT billing we were unable to stop the EFT draft as the draft information was no longer in the possession of ACIA and had been submitted to the financial institution in order to draft the account on the scheduled draft date.   Unfortunately due to the February 28, 2018 EFT draft being the last payment for the policy term we would be unable to change the bill type from EFT bill to direct bill and would be unable to forward a bill to the insured that would allow her enough time to respond prior to the due date.  However if the insured makes the last payment of $208.95 prior to the February 28, 2018 EFT draft date no EFT payment would occur and her renewal policy can be renewed as a direct bill policy.   Sincerely,  Insurance Regulatory Complaint Resolution (IRCR)

Complaint: [redacted]
I am rejecting this response because: first of all no one contacted me at all. I am the one that reached out to Joe Sues. I spoke with Joe and he said to forward him all the documents about the hardships my car acquired due to the bad part installed, that was over 1.5 weeks ago. The only reason he picked up the phone was because he did not know the caller. After I spoke with him, I tried forwarding the documents, and of course [redacted] email box was full and could not receive the documents. I called and left Joe a message and as per usual, NO RESPONSE!!! I said that I would accept an initial refund of $512 dollars and would also expect further compensation for the remaining damage done to my vehicle. AAA never even assessed the damage or know the details of the damage because they just waive off any responsibility and liability. AAA in Vernon Hills violated the IL law and sold a junk part to a consumer with the receipt saying that the part was NEW. [redacted] the manager of the location, knew exactly what he was doing, because he should have turned off the service engine soon light, but told me a lie, so that I would go to Nissan and they would do it, in turn making them responsible for the mass airflow sensor. This is not business, but plain scamming of naïve and trusting customers, that AAA does! They cause direct damage to my car and need to be held accountable for the outcome.
Sincerely,
[redacted]

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