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Koontz Paint & Bodyworks

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Koontz Paint & Bodyworks Reviews (2)

Revdex.com Complaint # [redacted] -Koontz Paint and Bodyworks Inc.This complaint does not address quality of work that was actually doneRather mentions an additional "estimate" for work that was never done and the customer was never chargedCustomer brought his [redacted] to Koontz Paint and Bodyworks on January th for a repair estimate on repainting the roofA repair "estimate" was provided to him for $for an estimate for these repairs(See Attachment A) At the same time that the roof estimate was completes customer requested a second and separate "estimate" for; door lock cylinder gaskets, rear wiper and an interior door handleThis "estimate" was also provided to the customer(See Attachment B).Customer asked if we could attempt to locate parts for himAt no cost to the customer, the shop located these parts online and provided them in the estimate provided(See Attachment B)Customer was advised that since the vendors were not our usual and customary vendors, he could purchase these parts and we would gladly install them for himCustomer came into the office on February th and demanded that we order these partsCustomer was rude with our staff and used profanity with an office full of customers(This was captured on security video camera)Customer left the office and advised for us to only complete the repairs on the roof, which we didDuring the time car was getting repaired customer called into the office numerous times and sent several lengthy emails expressing his concerns(See Attachment C) Customer also and hung up on office staff on two occasions (February 8th)Customer picked his vehicle up from the shop on February 10th and paid only for the roof repairs(See Attachment D)He indicated that he was happy with the roof repairs that were doneHe did not pay for any parts or repairs concerning the additional repair estimate that we quoted him.We are certainly sorry that the customer did not get additional the repairs that he apparently wanted to have doneGiven his interaction with our staff, both in person and on the phone, we are not interested in completing any additional or future repairsBased on his interaction with our staff, we assume that he does not wish for us to do any additional work for him.Thank you for your attention to this matter.Respectfully,Koontz Paint and Bodyworks Inc

WorseExperienceEverAll the reviews you see about them delaying and delaying and DELAYING are absolutely trueWhen I got the estimate, I was happy with how quick and helpful the customer service wasThey told me it would take days to do the jobI dropped off my car on Monday and was told it would be ready by end of day WednesdayFalseI called Wednesday and they told me it wasn't ready, soonest would be Friday but more than likely the following MondayAfter expressing my frustration with their lack of communication, they told me to call back Thursday morning for a status updateI had to call themNot the other way aroundI called Thursday, same satus, so I asked to talk to a managerI spoke to Keith who told me he would personally call me at the end of the day to give me an update That did not happenThey finally called me on Friday, at a number I didn't prefer, and left me a voicemail saying MondayThey didn't call me on Monday, I had to call them again and now it's been pushed another dayAlmost a full week late and still no car! WoohooIt's not the delay that bothers me, it's the lack of communicationGet it together folks! DO NOT TAKE YOUR CAR HERE!!!!

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