Koorsen Fire & Security

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The consumers have been notified in detailed explanation verbally on more than one occasion, in writing per their request, and also documentation was provided to the lender stating that Source One Adjusters, INC followed the correct procedure when their vehicle was repossessed A thorough investigation was completedThere were two veteran recovery agents present during the repossession The vehicle was towed following best practice for AWD vehicle and dollies were used The damages that the consumer is claiming were not caused by inappropriate recovery of the vehicle

In response to the above complaint where the claimant states that Source One Adjusters, INCmisplaced her key fob at time of repossession of her vehicle and that there was no folldone, we would like to respond the following:The ignition key was given to the repossession agent at the time the claimant's vehicle was repossessed, however the key fob was not attached to the ignition key at this timeWhen the claimant contacted Source One Adjusters, INC., the employee that took the call verified that the key fob was not in our possession and the claimant was told this There were follow up phone calls made by the claimant and she was told multiple times that we were never in possession of the key fobThis complaint was then turned over to a supervisor and an thorough investigation was done and the agent was contacted and again confirmed that at no time were we in possession of the key fob The claimant was again advised of this.This complaint was considered closed until we received this [redacted] email advising us that this complaint had been filed.Thank you for the opportunity to respond

We have reviewed the consumers response and we are sorry for any issues or hardships she is having with her vehicle. The statement that we provided to her lien holder is consistent to the statement of fact we have provided in every inquiry into this matter. This vehicle was towed properly using dollies and we remain steadfast in our position

the vehicle was mistreated and they are stating they have a perfect recordGuess what people mess upMy vehicle was mistreated in many ways and I do not appreciate the fact that they took a working vehicle and now the vehicle is almost underivable and its my only vehicleI'm not mad it was taken at all thats my own fault and admit my wrongsI would appreciate an honest apology and a way to fix this issueI know for a fact both vehicles were towed improperly because my 07' *** was towed the same way on wheels and they are almost the same exact vehicleWhen the 03' was brought up to the front of the building the clutch pedal was to the floor with no fluid in the vehicle, clutch fluid doesn't disappear just my sitting for days the hood was also open when it was brought to the front and we were not informed why Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To Whom It May Concern,? *** *** purchased a used DSI console and games.? He returned of the games a few minutes after buying it on the 26th.? Then he returned on the 30th informing us the console wasn't working properly; our employee Matt offered him a replacement
console.? ? Mr*** told him "This doesn't work right and I also don't want it anymore" and wanted a cash return.? Even though it was beyond our policy, to hopefully help out Mr***, Matt also offered him a full store credit return on the DSI system toward anything else in the store.? Mr*** was not ok with this solution, walked around the store very loudly complaining for a few minutes (so that everyone in the store could hear, clearly trying to cause a scene).? ? Then after a few minutes he stormed out, leaving the console behind.? Mr*** was also very curt and also rude, from when he first entered the store on the 30th when he was attempting to return the system.Our policy, which is told to customers and printed on the receipt (I have attached a picture of the receipt); clearly states we do not give cash back returns on games or consoles AND all sales are final on used consoles.? Since there was an issue, we were more than happy to get him a replacement DSI system and we even went as far to offer him store credit (which was above and beyond our policy).? I am sorry Mr*** is unhappy about the circumstance but our employee Matt was nothing but cordial and polite and did what he could to help Mr***.Within minutes of leaving the store, Mr*** also took to GOOGLE to leave a slanderous negative feedback...in which he never mentions how rude he was and that we clearly stated our return policy.We are still more than happy to offer the full store credit return for the console or give him a replacement DSI system

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to the above complaint where the claimant states that Source One Adjusters, INC. misplaced her key fob at time of repossession of her vehicle and that there was no follow-up done,  we would like to respond the following:The ignition key was given to the repossession agent at the...

time the claimant's vehicle was repossessed, however the key fob was not attached to the ignition key at this time. When the claimant contacted Source One Adjusters, INC., the employee that took the call verified that the key fob was not in our possession and the claimant was told this.  There were follow up phone calls made by the claimant and she was told multiple times that we were never in possession of the key fob. This complaint was then turned over to a supervisor and an thorough investigation was done and the agent was contacted and again confirmed that at no time were we in possession of the key fob.  The claimant was again advised of this.This complaint was considered closed until we received this [redacted] email advising us that this complaint had been filed.Thank you for the opportunity to respond.

The consumers have been notified in detailed explanation verbally on more than one occasion,  in writing per their request, and also documentation was provided to the lender stating that Source One Adjusters, INC followed the correct procedure when their vehicle was repossessed. ...

 A thorough investigation was completed. There were two veteran recovery agents present during the repossession.  The vehicle was towed following best practice for AWD vehicle and dollies were used.  The damages that the consumer is claiming were not caused by inappropriate recovery of the vehicle.

We stand behind the findings of our investigation in regards to complaint [redacted]  However, we take the claimant's dissatisfaction with the response that Source One Adjusters, INC. provided to her complaint very seriously.  For that reason, we have made the decision to to issue her a check in the amount of $50.00 as she has requested to cover the cost of the key fob that is was not in our possession at any time to resolve this claim in its entirety.

We apologize for your experience this Saturday.  As we discussed, the auctioneer did not see your bid and had the other person.  Given that you both were standing close to each other it is easy to see why you would think you were the high bidder.  I can assure you this situation was...

not intentional and that we do our best to take every bid.  Unfortunately, I can not sell you a car that has already been sold.  We would be more than happy to assist you in purchasing a vehicle at our next auction this Saturday.  Please feel free to contact me directly with any further questions.   Thank you,[redacted]C.O.O.Skipco Auto Auction800-824-7881[redacted]