[Their statement:(red color)
My response:(black color)
C & D Towing & Recovery, Inchas no contract with *** ***We are not aware of their advertised service of using C & D Towing & Recover, Incfor $ towingIn order to get that rate you probably have to call a certain number for a motor club and they would dispatch a towing company for that rateWe are an AAA PSP
(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which means that we don’t do work for *** ***
My response:
Whether C&D Towing has a contract with *** *** or not does not change the fact that I heard of them when I called *** *** because of my flat tire and the reference over the phone offering C&D Towing services for $There must be some connection with *** *** because that is how I heard about them
After opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had the other lug nutsThe customer stated that she never had to put other lug nuts on the last time she had her tire changedThe customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locate themThe driver installed the spare tire and wheel with the only lug nuts that was available to him
My response:
Not true. The driver “did not” ask me if I had other lug nutsand I did not make a statement about never having to put on other lug nuts when I had a tire changedThis was my first flat tire so I never had a use for themSince he said he asked me for other lug nuts does this mean he was aware that shorter lug nuts were needed for installing the bubble tire and if so why did he proceed to force the wrong lug nuts into the hub causing the wheel to be immoveable? But anyway the spare tire compartment in the Mercedes is well organized with everything required to change the bubble tire tucked into its own storage spaceMy car is years old but has less than 20,miles and as I stated this was my first flat tireEverything required was right there in the trunk including the lug nuts which were in their original plastic bagWhen the driver removed the spare tire from the trunk I was the one that picked up the package of lug nuts and asked him if he needed them (not knowing what they were but for the fact that they were right there with the bubble tire) and he said noWe never looked for the lug nuts as was falsely stated because they were right inside the trunk with the spareThe driver installed the spare tire with the wrong lug nuts because he did not take the time to look at the bag I asked him aboutHe just removed the flat tire and replaced it with the bubble tire using the lug nuts that were on the flat tireThis is when the damage was doneThese lug nuts were twice as long as the ones he should have usedHe even stood on the wrench (may be the incorrect term) to tighten them causing the lug nuts to be cross threaded into the hub
About an hour after the tire change service was provided the customer called back and stated
that her vehicle won’t move and she found her lug nuts in her houseThe driver went back to her house and the customer told him that the night before she hit a big pot holeThe driver then called driver to flatbed the customer’s car to *** ***The member called our driver back and told him that the problem wasn’t with the lug nuts or anything we didShe said to him that the mechanic said she hit the pot hole so hard that something broke in the hub
My response:
Not true I called them back when my car would not move but did not say anything about finding the lug nuts in the houseWhy would anyone keep lug nuts for a bubble tire in their house as opposed to the trunk of the car where they would be needed? It may have been about an hour before I called them back but I wasn’t in the house looking for lug nutsI grabbed something to eat since I did not know how long I would be at *** *** getting a flat tire repairedWhen the driver came back to the house and we got in the trunk for the wrench I again asked him about the plastic bag of lug nuts and at this point he realized they were the ones to use with the spare tireWhile trying to remove the wrong lug nuts from the bubble tire on the car he could not remove two of them because he had cross threaded them into the hub and the car at this point had to be towedDuring the first call while chatting I probably mentioned hitting a pot hole the previous evening but I didn’t refer to it as a big pot holeI even went grocery shopping after the incident and drove home without any problem and did not discover the flat tire until late the next dayI have no idea what the reference to the “member calling the driver back and reporting that they were not at fault” is aboutI sure I’m not the “member” because I never called them back and they stated they do not have a contract with *** *** so *** *** would not be the “member”Who is the mysterious “member” that said they were not at fault?
Regards,
*** ***
C & D Towing & Recovery, Inc. has no contract with [redacted]. We are not aware of their advertised service ofusing C & D Towing & Recover, Inc. for $ 19.99 towing. In order to get that rate you probably have to call acertain number for a motor club and they would dispatch a towing...
company for that rate. We are an AAA PSP(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which meansthat we don’t do work for [redacted].On Saturday October 17, 2015 we received a private call thru our weekend dispatcher for a tire change.Driver # 280 was dispatched and arrived on scene to change a tire on a 2004 Mercedes Benz. Driver # 280 hasRoad Side Problem Solving Training provided by AAA. Upon arrival the driver had the customer sign a tirechange waiver. We have a waiver signed on all tire changes. After the customer signed the waiver he preceded tochange the tire. After opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had theother lug nuts. The customer stated that she never had to put other lug nuts on the last time she had her tire changed.The customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locatethem. The driver installed the spare tire and wheel with the only lug nuts that was available to him. The customerpaid for our services. About an hour after the tire change service was provided the customer called back and statedthat her vehicle won’t move and she found her lug nuts in her house. The driver went back to her house and thecustomer told him that the night before she hit a big pot hole. The driver then called driver 293 to flatbed thecustomer’s car to [redacted]. The member called our driver back and told him that the problem wasn’t with the lugnuts or anything we did. She said to him that the mechanic said she hit the pot hole so hard that something brokein the hub.
[Their statement:(red color)
My response:(black color)
C & D Towing & Recovery, Inchas no contract with *** ***We are not aware of their advertised service of using C & D Towing & Recover, Incfor $ towingIn order to get that rate you probably have to call a certain number for a motor club and they would dispatch a towing company for that rateWe are an AAA PSP
(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which means that we don’t do work for *** ***
My response:
Whether C&D Towing has a contract with *** *** or not does not change the fact that I heard of them when I called *** *** because of my flat tire and the reference over the phone offering C&D Towing services for $There must be some connection with *** *** because that is how I heard about them
After opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had the other lug nutsThe customer stated that she never had to put other lug nuts on the last time she had her tire changedThe customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locate themThe driver installed the spare tire and wheel with the only lug nuts that was available to him
My response:
Not true. The driver “did not” ask me if I had other lug nutsand I did not make a statement about never having to put on other lug nuts when I had a tire changedThis was my first flat tire so I never had a use for themSince he said he asked me for other lug nuts does this mean he was aware that shorter lug nuts were needed for installing the bubble tire and if so why did he proceed to force the wrong lug nuts into the hub causing the wheel to be immoveable? But anyway the spare tire compartment in the Mercedes is well organized with everything required to change the bubble tire tucked into its own storage spaceMy car is years old but has less than 20,miles and as I stated this was my first flat tireEverything required was right there in the trunk including the lug nuts which were in their original plastic bagWhen the driver removed the spare tire from the trunk I was the one that picked up the package of lug nuts and asked him if he needed them (not knowing what they were but for the fact that they were right there with the bubble tire) and he said noWe never looked for the lug nuts as was falsely stated because they were right inside the trunk with the spareThe driver installed the spare tire with the wrong lug nuts because he did not take the time to look at the bag I asked him aboutHe just removed the flat tire and replaced it with the bubble tire using the lug nuts that were on the flat tireThis is when the damage was doneThese lug nuts were twice as long as the ones he should have usedHe even stood on the wrench (may be the incorrect term) to tighten them causing the lug nuts to be cross threaded into the hub
About an hour after the tire change service was provided the customer called back and stated
that her vehicle won’t move and she found her lug nuts in her houseThe driver went back to her house and the customer told him that the night before she hit a big pot holeThe driver then called driver to flatbed the customer’s car to *** ***The member called our driver back and told him that the problem wasn’t with the lug nuts or anything we didShe said to him that the mechanic said she hit the pot hole so hard that something broke in the hub
My response:
Not true I called them back when my car would not move but did not say anything about finding the lug nuts in the houseWhy would anyone keep lug nuts for a bubble tire in their house as opposed to the trunk of the car where they would be needed? It may have been about an hour before I called them back but I wasn’t in the house looking for lug nutsI grabbed something to eat since I did not know how long I would be at *** *** getting a flat tire repairedWhen the driver came back to the house and we got in the trunk for the wrench I again asked him about the plastic bag of lug nuts and at this point he realized they were the ones to use with the spare tireWhile trying to remove the wrong lug nuts from the bubble tire on the car he could not remove two of them because he had cross threaded them into the hub and the car at this point had to be towedDuring the first call while chatting I probably mentioned hitting a pot hole the previous evening but I didn’t refer to it as a big pot holeI even went grocery shopping after the incident and drove home without any problem and did not discover the flat tire until late the next dayI have no idea what the reference to the “member calling the driver back and reporting that they were not at fault” is aboutI sure I’m not the “member” because I never called them back and they stated they do not have a contract with *** *** so *** *** would not be the “member”Who is the mysterious “member” that said they were not at fault?
Regards,
*** ***
C & D Towing & Recovery, Inc. has no contract with [redacted]. We are not aware of their advertised service ofusing C & D Towing & Recover, Inc. for $ 19.99 towing. In order to get that rate you probably have to call acertain number for a motor club and they would dispatch a towing...
company for that rate. We are an AAA PSP(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which meansthat we don’t do work for [redacted].On Saturday October 17, 2015 we received a private call thru our weekend dispatcher for a tire change.Driver # 280 was dispatched and arrived on scene to change a tire on a 2004 Mercedes Benz. Driver # 280 hasRoad Side Problem Solving Training provided by AAA. Upon arrival the driver had the customer sign a tirechange waiver. We have a waiver signed on all tire changes. After the customer signed the waiver he preceded tochange the tire. After opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had theother lug nuts. The customer stated that she never had to put other lug nuts on the last time she had her tire changed.The customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locatethem. The driver installed the spare tire and wheel with the only lug nuts that was available to him. The customerpaid for our services. About an hour after the tire change service was provided the customer called back and statedthat her vehicle won’t move and she found her lug nuts in her house. The driver went back to her house and thecustomer told him that the night before she hit a big pot hole. The driver then called driver 293 to flatbed thecustomer’s car to [redacted]. The member called our driver back and told him that the problem wasn’t with the lugnuts or anything we did. She said to him that the mechanic said she hit the pot hole so hard that something brokein the hub.