C & D Towing & Recovery, Inchas no contract with [redacted] ***We are not aware of their advertised service ofusing C & D Towing & Recover, Incfor $ towingIn order to get that rate you probably have to call acertain number for a motor club and they would dispatch a towing company for that rateWe are an AAA PSP(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which meansthat we don’t do work for [redacted] ***.On Saturday October 17, we received a private call thru our weekend dispatcher for a tire change.Driver # was dispatched and arrived on scene to change a tire on a Mercedes BenzDriver # hasRoad Side Problem Solving Training provided by AAAUpon arrival the driver had the customer sign a tirechange waiverWe have a waiver signed on all tire changesAfter the customer signed the waiver he preceded tochange the tireAfter opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had theother lug nutsThe customer stated that she never had to put other lug nuts on the last time she had her tire changed.The customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locatethemThe driver installed the spare tire and wheel with the only lug nuts that was available to himThe customerpaid for our servicesAbout an hour after the tire change service was provided the customer called back and statedthat her vehicle won’t move and she found her lug nuts in her houseThe driver went back to her house and thecustomer told him that the night before she hit a big pot holeThe driver then called driver to flatbed thecustomer’s car to [redacted] ***The member called our driver back and told him that the problem wasn’t with the lugnuts or anything we didShe said to him that the mechanic said she hit the pot hole so hard that something brokein the hub
C & D Towing & Recovery, Inchas no contract with [redacted] ***We are not aware of their advertised service ofusing C & D Towing & Recover, Incfor $ towingIn order to get that rate you probably have to call acertain number for a motor club and they would dispatch a towing company for that rateWe are an AAA PSP(Preferred Service Provider) and we are not permitted to accept calls from any other motor clubs, which meansthat we don’t do work for [redacted] ***.On Saturday October 17, we received a private call thru our weekend dispatcher for a tire change.Driver # was dispatched and arrived on scene to change a tire on a Mercedes BenzDriver # hasRoad Side Problem Solving Training provided by AAAUpon arrival the driver had the customer sign a tirechange waiverWe have a waiver signed on all tire changesAfter the customer signed the waiver he preceded tochange the tireAfter opening the trunk of the vehicle to get the spare tire out, the driver asked her if she had theother lug nutsThe customer stated that she never had to put other lug nuts on the last time she had her tire changed.The customer and driver looked for the lug nuts in the tnmk and passenger compartment and was unable to locatethemThe driver installed the spare tire and wheel with the only lug nuts that was available to himThe customerpaid for our servicesAbout an hour after the tire change service was provided the customer called back and statedthat her vehicle won’t move and she found her lug nuts in her houseThe driver went back to her house and thecustomer told him that the night before she hit a big pot holeThe driver then called driver to flatbed thecustomer’s car to [redacted] ***The member called our driver back and told him that the problem wasn’t with the lugnuts or anything we didShe said to him that the mechanic said she hit the pot hole so hard that something brokein the hub