Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487132, and find that this resolution is satisfactory to me with a few minor changes to the navigation installation provider.Koppy Motors offer: Our offer still stands to put the Navigation in the car - your choosing of acceptable Navigation product, and taking out the small 'dings' in car. If you are not satisfied with the Paintless Dent removal, we will send to body shop to insure it 100% meets with your approval. The 'Paintless Dent Removal' is the preferred method of fixing - that way you are not 'breaking' the factory finish. We would first ask you make good on your check, then you bring the vehicle to us - or, drop off at at the service provider we mutually agree to use, to install your Navigation. We would need some notice to make sure we have time to set up. We would also need to arrange a time for you to bring vehicle to have the dings taken out - that could be by appointment, and would take a few hours. Our goal is that you are completely satisfied with vehicle. My response:No changes to the dent removal as defined above.I did some research and discussed options with Mach1 located in Little Canada. I am requesting Mach1 as the installation provider for a number of reasons. This is their main business. They have been in this business for 30 years, they warranty their work and if they cause a problem with any other dash components they will work with Subaru's warranty department if the defect happens within my remaining warranty period. I also have a positive personal reference from a mechanic friend about this business. I am enclosing two quotes for navigation systems that would be acceptable. Their installation prices seem reasonable. These are retail prices and you may be able to negotiate a different price. Please note that it is not possible to hook up the factory rear camera so they had to add that to the quote. ( It would make no sense to add the navigation option only to lose the rear camera feature.) Some of the components need to be ordered and may take up to two weeks to arrive.I had some questions about financing reject letters I received but those questions have been answered. I will provide you with a new check for the $2,000 down payment as soon as you accept this response.If repairs will take less than one day, I will not need to have a vehicle to drive. If you need it longer for each repair, I would appreciate your earlier offer of a loaner.Sincerely,Irene E[redacted]
Please read entire Promotional Flyer & Disclosures. You are instructed to lift tabs on card, if they match, you are then instructed to call listed number to confirm you are the recipient of the number, and then instructed to come to dealership to claim your prize. There is...
no verbiage stating you are the 'Grand Prize' winner. Everyone that enters is (minimally) a winner of the $25 Shopping Card, and along with the 'Confirmation Code' to match to prize board at the Dealership to determine if you are a winner of one of the larger prizes. ($100, $2500, $5000 or $25000)There is a large Prize Board present, with the corresponding winning numbers and prize amounts. We apologize if you did not get our return call, every effort was made to return all messages. As stated, No purchase is necessary to win or to check to see if you are potentially a winner. We apologize if you did not fully understand the listed details.As a locally based business, and community supporter, we are committed to giving back to the community in a fun and engaging way. It is our hope that 1, or all, of the winning number(s) are presented - we would excited to give away $100, $2500, $5000 or a $25,000 prize to a fellow community member. To conclude, anyone presenting a confirmed number, is given a $25 Shopping Gift card, and is entered into a 2nd chance drawing for a $500 Cash Prize. Again, there is no purchase necessary to win or to check to see if you are potentially a winner. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487132, and find that this resolution is satisfactory to me with a few minor changes to the navigation installation provider.Koppy Motors offer: Our offer still stands to put the Navigation in the car - your choosing of acceptable Navigation product, and taking out the small 'dings' in car. If you are not satisfied with the Paintless Dent removal, we will send to body shop to insure it 100% meets with your approval. The 'Paintless Dent Removal' is the preferred method of fixing - that way you are not 'breaking' the factory finish. We would first ask you make good on your check, then you bring the vehicle to us - or, drop off at at the service provider we mutually agree to use, to install your Navigation. We would need some notice to make sure we have time to set up. We would also need to arrange a time for you to bring vehicle to have the dings taken out - that could be by appointment, and would take a few hours. Our goal is that you are completely satisfied with vehicle. My response:No changes to the dent removal as defined above.I did some research and discussed options with Mach1 located in Little Canada. I am requesting Mach1 as the installation provider for a number of reasons. This is their main business. They have been in this business for 30 years, they warranty their work and if they cause a problem with any other dash components they will work with Subaru's warranty department if the defect happens within my remaining warranty period. I also have a positive personal reference from a mechanic friend about this business. I am enclosing two quotes for navigation systems that would be acceptable. Their installation prices seem reasonable. These are retail prices and you may be able to negotiate a different price. Please note that it is not possible to hook up the factory rear camera so they had to add that to the quote. ( It would make no sense to add the navigation option only to lose the rear camera feature.) Some of the components need to be ordered and may take up to two weeks to arrive.I had some questions about financing reject letters I received but those questions have been answered. I will provide you with a new check for the $2,000 down payment as soon as you accept this response.If repairs will take less than one day, I will not need to have a vehicle to drive. If you need it longer for each repair, I would appreciate your earlier offer of a loaner.Sincerely,Irene E[redacted]
Please read entire Promotional Flyer & Disclosures. You are instructed to lift tabs on card, if they match, you are then instructed to call listed number to confirm you are the recipient of the number, and then instructed to come to dealership to claim your prize. There is...
no verbiage stating you are the 'Grand Prize' winner. Everyone that enters is (minimally) a winner of the $25 Shopping Card, and along with the 'Confirmation Code' to match to prize board at the Dealership to determine if you are a winner of one of the larger prizes. ($100, $2500, $5000 or $25000)There is a large Prize Board present, with the corresponding winning numbers and prize amounts. We apologize if you did not get our return call, every effort was made to return all messages. As stated, No purchase is necessary to win or to check to see if you are potentially a winner. We apologize if you did not fully understand the listed details.As a locally based business, and community supporter, we are committed to giving back to the community in a fun and engaging way. It is our hope that 1, or all, of the winning number(s) are presented - we would excited to give away $100, $2500, $5000 or a $25,000 prize to a fellow community member. To conclude, anyone presenting a confirmed number, is given a $25 Shopping Gift card, and is entered into a 2nd chance drawing for a $500 Cash Prize. Again, there is no purchase necessary to win or to check to see if you are potentially a winner. [redacted]