Kor-It Inc.

To Whom It May Concern, This customer ordered semi-custom products from us by part number. In accordance with our standard order in take and processing workflow, we manufactured the product and notified the customer the equipment was ready for shipping. We emailed photos, videos, and all standard...

documentation to the customer. The customer arranged their own freight forwarder to pick up the product at our facility on June 13th, 2014. At approximately 12pm on June 16th, 2014, KOR-IT released the freight to the customer's own freight forwarder, which in turn releases KOR-IT Inc of any and all responsibility for the product. To our surprise, the customer directed their own freight forwarder to return the product back to KOR-IT's West Sacramento facility, which is where it sits today, waiting for further direction. According the UCC, when a customer arranges their own freight, the supplier is not responsible to ensure the product is delivered to its final destination. This is our stance on this matter as well. KOR-IT has made numerous attempts to resolve this matter with the client directly throughout June, July and August. The client vanished in mid August and we didn't hear back until they filed this complaint in November. It should also be known, this client has made baseless claims of fraud to the Yolo County District Attorney, who has already visited with KOR-IT, concluded there was no fraud and that KOR-IT conducted itself completely correctly according to the UCC and its internal processes. The District Attorney has warned this client about the civil and criminal actions which could be brought forth against the client and its employees/associates, by KOR-IT and local law enforcement, for slander, defamation and making threats in an attempt of extortion. KOR-IT prides itself as a customer service focused company and never compromises ethics in our business. This is demonstrated with our unparalleled LIFETIME REPLACEMENT WARRANTY on all of our core drill stands and 5 Year Replacement Warranty on all electric motors. Aside from the industry's best warranty, KOR-IT staff make extra attempts to help our clients everyday... because it's the right thing to do.

Review: On April 1st we've purchased merchandise from Kor-It. - please see the attached PIon April 23rd we've made full payment by wire transfer - pls see attached TT slipUntil today we never received any merchandise and the supplier refused to return our money.Desired Settlement: we would like to receive back our money.

Business

Response:

To Whom It May Concern, This customer ordered semi-custom products from us by part number. In accordance with our standard order in take and processing workflow, we manufactured the product and notified the customer the equipment was ready for shipping. We emailed photos, videos, and all standard documentation to the customer. The customer arranged their own freight forwarder to pick up the product at our facility on June 13th, 2014. At approximately 12pm on June 16th, 2014, KOR-IT released the freight to the customer's own freight forwarder, which in turn releases KOR-IT Inc of any and all responsibility for the product. To our surprise, the customer directed their own freight forwarder to return the product back to KOR-IT's West Sacramento facility, which is where it sits today, waiting for further direction. According the UCC, when a customer arranges their own freight, the supplier is not responsible to ensure the product is delivered to its final destination. This is our stance on this matter as well. KOR-IT has made numerous attempts to resolve this matter with the client directly throughout June, July and August. The client vanished in mid August and we didn't hear back until they filed this complaint in November. It should also be known, this client has made baseless claims of fraud to the Yolo County District Attorney, who has already visited with KOR-IT, concluded there was no fraud and that KOR-IT conducted itself completely correctly according to the UCC and its internal processes. The District Attorney has warned this client about the civil and criminal actions which could be brought forth against the client and its employees/associates, by KOR-IT and local law enforcement, for slander, defamation and making threats in an attempt of extortion. KOR-IT prides itself as a customer service focused company and never compromises ethics in our business. This is demonstrated with our unparalleled LIFETIME REPLACEMENT WARRANTY on all of our core drill stands and 5 Year Replacement Warranty on all electric motors. Aside from the industry's best warranty, KOR-IT staff make extra attempts to help our clients everyday... because it's the right thing to do.