Korea Express N.C., Inc. Reviews (1)
I used Korea Express for state moving (Austin, TX to Chapel Hill, NC) on 08/14. They made several damages on my furniture (e.g., desk, TV stand, and a drawer). Especially the desk is not able to use anymore after the damage:1. several scratches (5 inches, 12 inches, 4x4 inches) are on the right side of the desk2. 2x2.5x1 inches hole on the top of the deskKorea Express promised to repair all damages with a furniture repair kit and they committed that all furniture would be look fine after their repair service. However, their promising repair never happen and postponed to update its status. Finally after about three month waiting, Korea Express emailed me that they cannot repair the damage without any explanation. Also they offered me $53.92 as a compensation. A manager at Korea Express said their policy of damage is by a weight ($0.79/LBS), which I never informed by Korea Express. The value of all damaged furniture is $350. Also I request their official apology for inappropriate service and response for last three month.Product_Or_Service: state moving (total $2800)Desired SettlementI request Korea Express to pay for all damages that they made and its value is total $350. I never heard that any moving company compensates its damage by a weight. (If a damaged stuff is a diamond, is Korea Express still compensate with a weight?)I also request appropriate apology for their poor customer service and also poor communication (they did not response my emails or phone calls in appropriate manner). Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email:[redacted]In united state law, Moving company have to give compensation to customer for damaged house hold goods in $0.79/per pound. It's depending on the DOT insurance. If customer wants to reject, customer will be able to complain again to insurance company. Moving company can help customer.