Koreana Plaza

I am rejecting this response because: I am appalled to find out that the business holds such poor customer service standardThere was no confusion on the day we spokeI simply confronted the employee because I watched him push a long chain of carts towards my car, which resulted in my front bumper getting scratchedThe damage wasn't there before he showedThat is what happened and the factIf he was pushing the carts away from my car, that would be a different story, but that was not the caseHow the estimates from the auto body shops turned out has nothing to do with meThey gave us their professional estimates, which came out much higher than the business hoped forRegardless of the amount, you once agreed to fix it, so it is only natural to think that the business would follow throughAgain, I am not "assuming" you admission of guiltIt is the fact that you did mention "the damages our shopping carts caused"The business clearly stated their intention of fixing my car numerous times and also confirmed that they had filed an insurance claim as I mentioned in the previous response, which clearly turned out to be a statementThe fact is that the business lied to shut me upI filed an insurance claim with my auto insurance company nearly a month ago, and they are still unavailable to reach Mr [redacted] or the owner of the business, Mr**, despite their relentless attemptsMultiple messages have been left and each time, the insurance representative is told that both of them are "busy but will return calls soon"I have been the business's loyal customer for almost yearsThis is disappointing and unacceptable as a business, and there is no way that they should get away with it as if nothing happened

Due to lack of any proof that our business is responsible for the auto damage, we regret to respond back that we can't take any financial responsibility for the claim filed by the customer based on groundless accusation that one of
our employees caused the auto damage. We simply agreed to investigate the matter when it was initially brought to our attention, but upon conducting due diligence in the subject matter, none of our employees was found to have caused the auto damage as claimed by the customer

I am rejecting this response because: This is quoted from our email exchange occurred on 11/23/15, days after the incident "We appologize for the lack of response regarding the damages to your carIf you can please forward us an estimate for the damages so we can call our insurance company to take care of this right away." Mr*** did not agree to "investigate" the matter: he agreed to "handle" the matter both in person and in our email exchangeAs his employee, ***, mentioned in our next email exchange, pointing out the estimate that I submitted was way too high, the business did admit to their faultHere is what *** said on 12/07/15: I quote, "For +$damage that our shopping carts did (little scratches) seems a little too muchWe will not replace your whole bumper, we will only cover the cost of the little scratches our shopping carts did." After speaking with my husband over the phone regarding the estimate and the business's refusal to provide the insurance information, I received another email stating that the insurance claim had been filedOn 12/16/15, I received an email from the business regarding the claim they had filedIt stated "Mr*** would like to express his apology for his lack of punctuality in dealing with this important matterHe would also like me to notify you that he has contacted the insurance companyWe are just waiting for a response from themWe will let you know their response as soon as we hear from them." From all these email exchange, there was no indication that the business was "investigating" the matterThe business confirmed that the insurance claim had been filed, which now I can only assume was a lieMr*** gave me his word when I spoke to him on 11/21/in person and the proof is in our email exchange that the business did admit to their fault and agreed to fix my carI did what I was asked to do to get this matter resolved, which was to provide the estimate information that I got from different auto body shopsIt is disappointing and unacceptable to be lied to and be treated in such way

I am rejecting this response because: This is quoted from our email exchange occurred on 11/23/15, days after the incident "We appologize for the lack of response regarding the damages to your carIf you can please forward us an estimate for the damages so we can call our insurance company to take care of this right away." Mr*** did not agree to "investigate" the matter: he agreed to "handle" the matter both in person and in our email exchangeAs his employee, ***, mentioned in our next email exchange, pointing out the estimate that I submitted was way too high, the business did admit to their faultHere is what *** said on 12/07/15: I quote, "For +$damage that our shopping carts did (little scratches) seems a little too muchWe will not replace your whole bumper, we will only cover the cost of the little scratches our shopping carts did." After speaking with my husband over the phone regarding the estimate and the business's refusal to provide the insurance information, I received another email stating that the insurance claim had been filedOn 12/16/15, I received an email from the business regarding the claim they had filedIt stated "Mr*** would like to express his apology for his lack of punctuality in dealing with this important matterHe would also like me to notify you that he has contacted the insurance companyWe are just waiting for a response from them.We will let you know their response as soon as we hear from them." From all these email exchange, there was no indication that the business was "investigating" the matterThe business confirmed that the insurance claim had been filed, which now I can only assume was a lieMr*** gave me his word when I spoke to him on 11/21/in person and the proof is in our email exchange that the business did admit to their fault and agreed to fix my carI did what I was asked to do to get this matter resolved, which was to provide the estimate information that I got from different auto body shopsIt is disappointing and unacceptable to be lied to and be treated in such way

Due to lack of any proof that our business is responsible for the auto damage, we regret to respond back that we can't take any financial responsibility for the claim filed by the customer based on groundless accusation that one of our employees caused the auto damage. We simply agreed to
investigate the matter when it was initially brought to our attention, but upon conducting due diligence in the subject matter, none of our employees was found to have caused the auto damage as claimed by the customer

I am rejecting this response because: I am appalled to find out that the business holds such poor customer service standard. There was no confusion on the day we spoke. I simply confronted the employee because I watched him push a long chain of carts towards my car, which resulted in my front bumper getting scratched. The damage wasn't there before he showed. That is what happened and the fact. If he was pushing the carts away from my car, that would be a different story, but that was not the case. How the estimates from the auto body shops turned out has nothing to do with me. They gave us their professional estimates, which came out much higher than the business hoped for. Regardless of the amount, you once agreed to fix it, so it is only natural to think that the business would follow through. Again, I am not "assuming" you admission of guilt. It is the fact that you did mention "the damages our shopping carts caused". The business clearly stated their intention of fixing my car numerous times and also confirmed that they had filed an insurance claim as I mentioned in the previous response, which clearly turned out to be a false statement. The fact is that the business lied to shut me up. I filed an insurance claim with my auto insurance company nearly a month ago, and they are still unavailable to reach Mr. [redacted] or the owner of the business, Mr. **, despite their relentless attempts. Multiple messages have been left and each time, the insurance representative is told that both of them are "busy but will return calls soon". I have been the business's loyal customer for almost 10 years. This is disappointing and unacceptable as a business, and there is no way that they should get away with it as if nothing happened.

It's our goal to be courteous and accommodating to all of our customers, and we apologize if we've sent a confusing signal.  The fact of matter is that if this incident could be substantiated by initial investigation, we could have filed a claim with our insurance company but the customer's claim just couldn't be supported by facts.  If the claimed damage was in minor amount, it's true that we considered just paying the customer to simply put this matter behind us.  However,  just because we considered the option, it shouldn't be construed as admission of any guilt or wrongdoing.  Again, none of our employees has caused damage to the customer's auto, and it's ludicrous we're automatically made responsible for the auto damage simply because she parked her car at our parking lot and shopped with us.  We recommend that she file a claim with her own insurance company as comprehensive physical damage by unknown object, since she didn't actually see anyone or anything cause damage to her auto.  We respectfully decline to engage in any further communication with the customer through the Revdex.com channel.

Review: Over 2 months ago, my vehicle ([redacted]) was damaged by an employee who was trying to move a line of carts that were right in front of my car. After speaking with the manager, Mr. [redacted], I was instructed to get an estimate for the repair since the paint transfer was from the shopping cart and Mr. [redacted] was willing to have it fixed, using the store's insurance policy. After contacting him regarding the estimate, he first refused to pay because it was too high and yelled over the phone at my husband and ended up hanging up the phone on him. I have emailed him several time and after a while, he did apologize for the delay in dealing with his matter and told me that he had filed the insurance claim to get my car fixed and would contact me when he gets the claim number. I haven't heard from him ever since, and all my attempts to get the claim number or get some kind of answer from him has been ignored. He is always in the meeting or unavailable. I have contacted my own auto insurance company to deal with this matter on my behalf; however, Mr. [redacted] or the owner of the business, Mr. **, have been avoiding the insurance representative's call and ignoring the messages she has left multiple times. As a business, such matter should be handled professionally.Desired Settlement: Have my vehicle's damage repaired at a reputable auto body shop.

Business

Response:

Due to lack of any proof that our business is responsible for the auto damage, we regret to respond back that we can't take any financial responsibility for the claim filed by the customer based on groundless accusation that one of our employees caused the auto damage. We simply agreed to investigate the matter when it was initially brought to our attention, but upon conducting due diligence in the subject matter, none of our employees was found to have caused the auto damage as claimed by the customer

Consumer

Response:

I am rejecting this response because: This is quoted from our email exchange occurred on 11/23/15, 2 days after the incident "We appologize for the lack of response regarding the damages to your car. If you can please forward us an estimate for the damages so we can call our insurance company to take care of this right away." Mr. [redacted] did not agree to "investigate" the matter: he agreed to "handle" the matter both in person and in our email exchange. As his employee, [redacted], mentioned in our next email exchange, pointing out the estimate that I submitted was way too high, the business did admit to their fault. Here is what [redacted] said on 12/07/15: I quote, "For +$700 damage that our shopping carts did (little scratches) seems a little too much. We will not replace your whole bumper, we will only cover the cost of the little scratches our shopping carts did." After speaking with my husband over the phone regarding the estimate and the business's refusal to provide the insurance information, I received another email stating that the insurance claim had been filed. On 12/16/15, I received an email from the business regarding the claim they had filed. It stated "Mr. [redacted] would like to express his apology for his lack of punctuality in dealing with this important matter. He would also like me to notify you that he has contacted the insurance company. We are just waiting for a response from them.We will let you know their response as soon as we hear from them." From all these email exchange, there was no indication that the business was "investigating" the matter. The business confirmed that the insurance claim had been filed, which now I can only assume was a lie. Mr. [redacted] gave me his word when I spoke to him on 11/21/15 in person and the proof is in our email exchange that the business did admit to their fault and agreed to fix my car. I did what I was asked to do to get this matter resolved, which was to provide the estimate information that I got from 2 different auto body shops. It is disappointing and unacceptable to be lied to and be treated in such way.

Review: On August 9, 2013 about 9:00pm I was harassed by one of your security agents when I opened and walked out the front door to grab a cart, I was told I cant do that, open the front door and use it as an exit. I told him you cant block a public entrance. He came back with the comment of calling me a "Why are you being a "smartass" which is uncalled for and most unprofessional of security when arguing the fact to him of not legally allowed to blocking the entrance. I was very serious and no I was not being a "Smartass" As I was walking away from him he said "I will have you trespassed if this happens again." How insulting that is and I take criminal activity very seriously. There was no crime in what I did. Although he apologized to me, he still insisted that what I did was wrong. I'm not legally "On notice" given his statement. Just because one says it, doesn't make it so. Letting someone know they cant go out the front door or out a legally public entrance is still considered blocking an entrance although one can open it. Walking through the entire store back outside is unreasonable and very difficult for me as my right leg is injured. That's not reasonable accommodations. If the situation is not corrected I will be filing a complaint with the ADA. Automatically I will contact the Fire department as well as the Revdex.com aka Revdex.com, against the security team. Whomever will take the complaint will work for me. Person involved was about 5'9"- 6'0", bald, no facial hair, appeared to be partially African American. At the time of approach he was riding around on an electric mobility stand up device. Maybe if you want to start leaving shopping carts inside that will help reduce the in and out traffic of costumers and will also help security not create problems for long time loyal costumers as I've been shopping there for about 4 years when it was a small store. One of my favorite stores. Thank you for helping in resolving this matter. I just want to make sure the security officer is better informed of whats a legal complaint when putting someone on notice as that did not consist of a crime.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the situation resolved of providing shopping carts inside the store, its completely unreasonable to have to walk that far .2 miles just go get a cart. I don't want special accommodation, just reasonable accommodation. Inform security of not to get onto costumers when using the doors as its intended for. Its not intended to be blocked by security and blocked access from in and out traffic. They can monitor it without harassing customers, be more vigilant.