We received a compliant dated 11-21-Based on the complaint of billing issues Korman Healthcare only billed the member for services provided and provided statements as they came availableMr [redacted] took it upon himself to state that Korman Healthcare billed him improperly based on a call to the patients Medicare Part D planKorman Healthcare is a LTC pharmacy and dispenses medications compliance packaged and in day or less packagingMr [redacted] decided to take the copayment amounts (decided by Medicare Part D Plan) and divide them into parts based on his knowledge of mail order pharmacyWe are not a mail order pharmacy and do not participate in those networksThe community that the patient resides in provided Korman the information to fill the patients prescriptionsMr [redacted] was provided notice that the statement were mailed but they were mailed to the facility where the member resides and once it was determined to be incorrect the statements were redirected to himWe would like to state specifically that Korman only billed the copayments on legend items as directed by the insurance claim detail We have called the insurance and requested that the explanation of benefits be mailed out to Mr [redacted] as proof Korman did not bill incorrectlyWe do not determine the copayment amounts and the insurance does this based on the patient’s insurance planWe are not a preferred pharmacy for this plan but we do process claims through the plan and do accept those amounts they determineWe provided these medication to the patient in good faithMr [redacted] is incorrect in assuming he can divide the copayment amounts by We have done as requested and will no longer fill medications for this patientWe are working with member services to determine the next stepMichelle D***Director Of OperationsKorman Healthcare###-###-####
Mr*** I have sent the old statements that you state you did not receive to the address on file of *** * *** * ***I have attached a letter with my phone number and extWe hope once receiving the invoices and letter we can officially close this matterThank you
We received a compliant dated 11-21-17. Based on the complaint of billing issues Korman Healthcare only billed the member for services provided and provided statements as they came available. Mr. [redacted] took it upon himself to state that Korman Healthcare billed him improperly based on a call to...
the patients Medicare Part D plan. Korman Healthcare is a LTC pharmacy and dispenses medications compliance packaged and in 30 day or less packaging. Mr. [redacted] decided to take the copayment amounts (decided by Medicare Part D Plan) and divide them into 3 parts based on his knowledge of mail order pharmacy. We are not a mail order pharmacy and do not participate in those networks. The community that the patient resides in provided Korman the information to fill the patients prescriptions. Mr. [redacted] was provided notice that the statement were mailed but they were mailed to the facility where the member resides and once it was determined to be incorrect the statements were redirected to him. We would like to state specifically that Korman only billed the copayments on legend items as directed by the insurance claim detail. We have called the insurance and requested that the explanation of benefits be mailed out to Mr. [redacted] as proof Korman did not bill incorrectly. We do not determine the copayment amounts and the insurance does this based on the patient’s insurance plan. We are not a preferred pharmacy for this plan but we do process claims through the plan and do accept those amounts they determine. We provided these medication to the patient in good faith. Mr. [redacted] is incorrect in assuming he can divide the copayment amounts by 3. We have done as requested and will no longer fill medications for this patient. We are working with member services to determine the next step. Michelle D[redacted]Director Of OperationsKorman Healthcare###-###-####
You have cashed both of my checks which, as indicated, was payment in full and not for 1/3rd which, as I previously mentioned, I thought was an oversight in that I could not believe you were charging me three times what UH charged. I was wrong. However as of 12.12.17 you have not sent me the 'ghost bills' that claim Previous Balances of $182.21 and $743.56. I can only presume that those bills are invalid and unsubstantiated. I have instructed Rock Creek to no longer place orders through this business.
We received a compliant dated 11-21-Based on the complaint of billing issues Korman Healthcare only billed the member for services provided and provided statements as they came availableMr [redacted] took it upon himself to state that Korman Healthcare billed him improperly based on a call to the patients Medicare Part D planKorman Healthcare is a LTC pharmacy and dispenses medications compliance packaged and in day or less packagingMr [redacted] decided to take the copayment amounts (decided by Medicare Part D Plan) and divide them into parts based on his knowledge of mail order pharmacyWe are not a mail order pharmacy and do not participate in those networksThe community that the patient resides in provided Korman the information to fill the patients prescriptionsMr [redacted] was provided notice that the statement were mailed but they were mailed to the facility where the member resides and once it was determined to be incorrect the statements were redirected to himWe would like to state specifically that Korman only billed the copayments on legend items as directed by the insurance claim detail We have called the insurance and requested that the explanation of benefits be mailed out to Mr [redacted] as proof Korman did not bill incorrectlyWe do not determine the copayment amounts and the insurance does this based on the patient’s insurance planWe are not a preferred pharmacy for this plan but we do process claims through the plan and do accept those amounts they determineWe provided these medication to the patient in good faithMr [redacted] is incorrect in assuming he can divide the copayment amounts by We have done as requested and will no longer fill medications for this patientWe are working with member services to determine the next stepMichelle D***Director Of OperationsKorman Healthcare###-###-####
Mr*** I have sent the old statements that you state you did not receive to the address on file of *** * *** * ***I have attached a letter with my phone number and extWe hope once receiving the invoices and letter we can officially close this matterThank you
We received a compliant dated 11-21-17. Based on the complaint of billing issues Korman Healthcare only billed the member for services provided and provided statements as they came available. Mr. [redacted] took it upon himself to state that Korman Healthcare billed him improperly based on a call to...
the patients Medicare Part D plan. Korman Healthcare is a LTC pharmacy and dispenses medications compliance packaged and in 30 day or less packaging. Mr. [redacted] decided to take the copayment amounts (decided by Medicare Part D Plan) and divide them into 3 parts based on his knowledge of mail order pharmacy. We are not a mail order pharmacy and do not participate in those networks. The community that the patient resides in provided Korman the information to fill the patients prescriptions. Mr. [redacted] was provided notice that the statement were mailed but they were mailed to the facility where the member resides and once it was determined to be incorrect the statements were redirected to him. We would like to state specifically that Korman only billed the copayments on legend items as directed by the insurance claim detail. We have called the insurance and requested that the explanation of benefits be mailed out to Mr. [redacted] as proof Korman did not bill incorrectly. We do not determine the copayment amounts and the insurance does this based on the patient’s insurance plan. We are not a preferred pharmacy for this plan but we do process claims through the plan and do accept those amounts they determine. We provided these medication to the patient in good faith. Mr. [redacted] is incorrect in assuming he can divide the copayment amounts by 3. We have done as requested and will no longer fill medications for this patient. We are working with member services to determine the next step. Michelle D[redacted]Director Of OperationsKorman Healthcare###-###-####
You have cashed both of my checks which, as indicated, was payment in full and not for 1/3rd which, as I previously mentioned, I thought was an oversight in that I could not believe you were charging me three times what UH charged. I was wrong. However as of 12.12.17 you have not sent me the 'ghost bills' that claim Previous Balances of $182.21 and $743.56. I can only presume that those bills are invalid and unsubstantiated. I have instructed Rock Creek to no longer place orders through this business.