[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated in the first complaint the way my vehicle and tires were treated is what the problem isI waited over two hours to watch my car get driven like a race carThen watched my trunk lid slammed and tires thrown aroundI spoke with two mechanics and another tire company With my car only having 31,miles there is no reason for the sensor to be broken alreadyIt will break with a person not taking old tire off correctly And yes I told them to put a regular valve stem in for the time being because I was not about to pay more money after seeing what happenedI have already gone to another company and had a new tpms installedThere is no chance of me ever going back to the company I have taken this car and another car to this location before for inspectionsSo I figured I would continue business with tire change, but that was a mistake Regards, [redacted]
This is our response to the rejection : I would like to see pictures of the total wheel....We did not cause the damage that is evident on the wheels......After reviewing the pictures of the wheels, we will respond further Ray B [redacted]
Our response to the rejection is as follows [redacted] DID return to our Milford service center two days after her initial visit for brake work....See invoice [redacted] dated 8/8/No mention of any over heating at that time Several days later, at least a week to days, the car was presented againAn internal engine problem was evident, and we did the repair, it did take two days to complete, and was returned to the customer in good working order, in a better condition than when it had first arrived The initial invoice dated 7/31/was in the amount of 1189.28, and included several repairs which were authorized and approved We reject the rejection, and would like to see the repair invoice that another mechanic did at the cost of In ***'s initial response the part cost was The warrranty time frame has expired on origional invoice of 7/31/ Please feel free to contact me, should you have any further comments or suggestions Thank you for your timeRay B [redacted] Operations Manager Kost Tire & Auto Service Centers
---------- Forwarded message ---------- From: < [redacted] > Date: Mon, Feb 10, at 11:AM Subject: Complaint ID # [redacted] To: [redacted] , Good day...The above complaint number was sent to us recently Here is our response : We did advise ** [redacted] of the condition of his valve stem.....He instructed us to just put a regular valve stem in the tire, which we did....We called the dealer for a price on a new TPMS sensor, and gave him the installed price ......I think that he had found a less expensive sensor from another parts house In good faith, and to resolve this issue, and hopefully keep [redacted] and his family as customers, I agree to purchase a new TPMS sensor and install it free of charge Please have [redacted] call our [redacted] location to arrange a convenient time to have this service done at ###-###-#### Thanks again for your e-mail, and please feel free to contact me should you have any further comments or suggestions [redacted] Operations Manager Kost Tire & Auto Service --
We got new Michelin tires on our Dodge Durango around November with an alignment due to front passenger wearing on outside edge of tireThey said alignment was fineWe had an inspection done at a local dealership on January and passed in mid February noticed front passenger tire had almost no tread left from center of tire to the outer edge and driverside was showing wearThere was less than 10,miles on tiresWhen contacting Kost in Tunkhannock they gave an appointment in February and passenger side was way out and driverside was out a little also, they ordered new tires and said it would cost me $20-$a tire which ended up costing I believe $dollars all togetherThey should of gotten the alignment right the first timeThey called us to set up an appointment when the tires came in and we set it up for Tuesday because that was the only day that would work and when I got there they told me I was hours to early they accidentally wrote it down for Wednesday which was not what was discussed on the phoneMy wife ended up having to take the car because of my work schedule and the guy at Kost in Tunkhannock was very ignorant and told her next time to pay attention to any wear on her tires and bring it in soonerWe originally paid for a service and should not have to monitor their work they performed
Hi [redacted] , My name is Dan G***, I handle all customer complaints for our stores in New YorkI received this complaint through Ken K [redacted] who works for Kost Tire on the PAsidePlease see attached receipt where we adjusted out new tires for [redacted] , after finishing the service [redacted] stated she was fully satisfied Sincerely, Daniel G***
Our customers are very important to us and we are in the process of correcting any further issues immediately We value [redacted] ***'s business and will strive to improve better communication between Kost tire and our customers We apologize for any inconvenience!
Our response to complaint ID [redacted] is as follows On July 31, [redacted] brought her [redacted] into our Kost Tire and Auto Service Milford location because it had been overheating We performed repairs, as shown on invoice [redacted] dated July 31, These repairs were completed that day, and were paid for via a CFNA credit card Two days later the vehicle was brought back to us to have the brakes repaired When we completed the brake repair, the car was test driven and found to be in good running condition In about to days the car was brought back to us with a knocking sound in the engine We diagnosed the problem to be in the internal area of the engine This damaged was most likely caused by running the engine on pure water, and the addition of a "stop leak"type of additive that was put in the engine to stop the leaking antifreeze prior to our repair We, our store managers and technicians, sought out a used engine for her, purchased that engine, installed that engine, replaced any necessary parts to the engine for her at NO CHARGE....!!! We did this out of the goodness of our heartsWe were very understanding to the fact the money was tight, and they needed some help The charges in question had been approved, and are in no way related to the engine replacement the we performedWe have not seen this vehicle since August of Thank you for your time in this matter, and should you have any further comments or questions, please feel free to contact me at my office in Clarks Summit at ###-###-#### Ray B [redacted] Kost Tire & Auto Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
In response to customer [redacted] , please be advised that the vehicle was brought to the dealership for the alignment and is clearly states on customer invoice that the left front strut is bent and the vehicle could not be brought into manufactures alignment specification by [redacted] *** Please refer to attachments for supporting documentation In addition, the vehicle suspension has be lowered According to the customer the dealership was not given any alignment specs to compensate for the lowered suspension We believe that the vehicle has a bent strut assembly, the suspension has been lower, and the dealership could not aligned it properly which are all contributing factors to [redacted] handling issues The camber setting clearly shows that it is out of spec and will cause tire wear and handling problems ( see attachment) [redacted] as a show of goodwill and customer satisfaction was offered a 96% adjustment on his front tires through the manufacturer [redacted] but nothing on the rear tires which are fine Regardless of what tires are put on the vehicle [redacted] still has suspension and alignment issues that will wear tires and create handling problemsPlease feel free to call me if you have any questions Thank you! Ken K [redacted] General Manager Kost Tire PA ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated in the first complaint the way my vehicle and tires were treated is what the problem isI waited over two hours to watch my car get driven like a race carThen watched my trunk lid slammed and tires thrown aroundI spoke with two mechanics and another tire company With my car only having 31,miles there is no reason for the sensor to be broken alreadyIt will break with a person not taking old tire off correctly And yes I told them to put a regular valve stem in for the time being because I was not about to pay more money after seeing what happenedI have already gone to another company and had a new tpms installedThere is no chance of me ever going back to the company I have taken this car and another car to this location before for inspectionsSo I figured I would continue business with tire change, but that was a mistake Regards, [redacted]
This is our response to the rejection : I would like to see pictures of the total wheel....We did not cause the damage that is evident on the wheels......After reviewing the pictures of the wheels, we will respond further Ray B [redacted]
Our response to the rejection is as follows [redacted] DID return to our Milford service center two days after her initial visit for brake work....See invoice [redacted] dated 8/8/No mention of any over heating at that time Several days later, at least a week to days, the car was presented againAn internal engine problem was evident, and we did the repair, it did take two days to complete, and was returned to the customer in good working order, in a better condition than when it had first arrived The initial invoice dated 7/31/was in the amount of 1189.28, and included several repairs which were authorized and approved We reject the rejection, and would like to see the repair invoice that another mechanic did at the cost of In ***'s initial response the part cost was The warrranty time frame has expired on origional invoice of 7/31/ Please feel free to contact me, should you have any further comments or suggestions Thank you for your timeRay B [redacted] Operations Manager Kost Tire & Auto Service Centers
---------- Forwarded message ---------- From: < [redacted] > Date: Mon, Feb 10, at 11:AM Subject: Complaint ID # [redacted] To: [redacted] , Good day...The above complaint number was sent to us recently Here is our response : We did advise ** [redacted] of the condition of his valve stem.....He instructed us to just put a regular valve stem in the tire, which we did....We called the dealer for a price on a new TPMS sensor, and gave him the installed price ......I think that he had found a less expensive sensor from another parts house In good faith, and to resolve this issue, and hopefully keep [redacted] and his family as customers, I agree to purchase a new TPMS sensor and install it free of charge Please have [redacted] call our [redacted] location to arrange a convenient time to have this service done at ###-###-#### Thanks again for your e-mail, and please feel free to contact me should you have any further comments or suggestions [redacted] Operations Manager Kost Tire & Auto Service --
We got new Michelin tires on our Dodge Durango around November with an alignment due to front passenger wearing on outside edge of tireThey said alignment was fineWe had an inspection done at a local dealership on January and passed in mid February noticed front passenger tire had almost no tread left from center of tire to the outer edge and driverside was showing wearThere was less than 10,miles on tiresWhen contacting Kost in Tunkhannock they gave an appointment in February and passenger side was way out and driverside was out a little also, they ordered new tires and said it would cost me $20-$a tire which ended up costing I believe $dollars all togetherThey should of gotten the alignment right the first timeThey called us to set up an appointment when the tires came in and we set it up for Tuesday because that was the only day that would work and when I got there they told me I was hours to early they accidentally wrote it down for Wednesday which was not what was discussed on the phoneMy wife ended up having to take the car because of my work schedule and the guy at Kost in Tunkhannock was very ignorant and told her next time to pay attention to any wear on her tires and bring it in soonerWe originally paid for a service and should not have to monitor their work they performed
Hi [redacted] , My name is Dan G***, I handle all customer complaints for our stores in New YorkI received this complaint through Ken K [redacted] who works for Kost Tire on the PAsidePlease see attached receipt where we adjusted out new tires for [redacted] , after finishing the service [redacted] stated she was fully satisfied Sincerely, Daniel G***
Our customers are very important to us and we are in the process of correcting any further issues immediately We value [redacted] ***'s business and will strive to improve better communication between Kost tire and our customers We apologize for any inconvenience!
Refund was sent to the customer by check on 1/8/for the amount of $Check # [redacted]
Our response to complaint ID [redacted] is as follows On July 31, [redacted] brought her [redacted] into our Kost Tire and Auto Service Milford location because it had been overheating We performed repairs, as shown on invoice [redacted] dated July 31, These repairs were completed that day, and were paid for via a CFNA credit card Two days later the vehicle was brought back to us to have the brakes repaired When we completed the brake repair, the car was test driven and found to be in good running condition In about to days the car was brought back to us with a knocking sound in the engine We diagnosed the problem to be in the internal area of the engine This damaged was most likely caused by running the engine on pure water, and the addition of a "stop leak"type of additive that was put in the engine to stop the leaking antifreeze prior to our repair We, our store managers and technicians, sought out a used engine for her, purchased that engine, installed that engine, replaced any necessary parts to the engine for her at NO CHARGE....!!! We did this out of the goodness of our heartsWe were very understanding to the fact the money was tight, and they needed some help The charges in question had been approved, and are in no way related to the engine replacement the we performedWe have not seen this vehicle since August of Thank you for your time in this matter, and should you have any further comments or questions, please feel free to contact me at my office in Clarks Summit at ###-###-#### Ray B [redacted] Kost Tire & Auto Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
In response to customer [redacted] , please be advised that the vehicle was brought to the dealership for the alignment and is clearly states on customer invoice that the left front strut is bent and the vehicle could not be brought into manufactures alignment specification by [redacted] *** Please refer to attachments for supporting documentation In addition, the vehicle suspension has be lowered According to the customer the dealership was not given any alignment specs to compensate for the lowered suspension We believe that the vehicle has a bent strut assembly, the suspension has been lower, and the dealership could not aligned it properly which are all contributing factors to [redacted] handling issues The camber setting clearly shows that it is out of spec and will cause tire wear and handling problems ( see attachment) [redacted] as a show of goodwill and customer satisfaction was offered a 96% adjustment on his front tires through the manufacturer [redacted] but nothing on the rear tires which are fine Regardless of what tires are put on the vehicle [redacted] still has suspension and alignment issues that will wear tires and create handling problemsPlease feel free to call me if you have any questions Thank you! Ken K [redacted] General Manager Kost Tire PA ###-###-####