Kostyas Auto Sales Reviews (4)
To whom it may concernReply to complaint number ***.Customer purchased *** *** with a 140k miles on itBy the MA State Law vehicle must be inspected within daysThe customer have contacted us after days after vehicle delivery that the "check engine" light was onCustomer was
instructed to bring the vehicle to our facility to have it checked out and it end up being a bad sensorParts and labor around $I have spoken to the customer and explained to him that because the days period passed, we are no longer responsible for the state inspection, and offered him to fix the vehicle at our facility at his costHe refused and told us do not touch anythingThe vehicle was picked up the same day
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
To whom it may concern,This is a response to a complaint # [redacted].To begin with, customer bought a 2009 [redacted] premier with 113.705 miles at the time of sale on December 11th 2017 and picked it up from our dealership the same day. The total cost of the vehicle was $4500.00 (please see...
a photo of the bill of sale attached). By the MA Used Car Warranty Law, the customer had a 30 days/1250 miles warranty for the vehicle from our dealership. At the moment of sale customer had an option to purchase an extended 3rd party warranty, which she denied to purchase. About 2 weeks later customer gave us a call stating that there is some king of a vibration that she feels is happening when she is driving her vehicle. I asked her if she had the vehicle state inspected , she replied “ yes I had it checked out at my local [redacted] dealership and it passed safety and emissions no problem”. If the vehicle passed MA state inspection at a [redacted] dealership, the car must be safe and sound to be on the road. But, being a good businessman, I told her to drop the vehicle off, so my mechanic can check the shake that she is concerned about. Vehicle was dropped off on the 26th of December and picked up on the 27th, the next day, after my mechanic checked the vehicle and found no shaking or any malfunctions at that moment .After that, next time she contacted us on January 17th, which is out of the warranty period, complaining that the airbag light just came on and that there is a hidden code for a transmission fluid pressure sensor that is supposedly malfunctioning. She was told that her warranty is up and at this point we are no longer responsible for any repairs. This is a used vehicle with high miles and warranty period was only 30 days/1250 miles that is up. It is a Customer responsibility to maintain her own vehicle . We did everything according to the Ma lemon law . -- Regards,[redacted] president of Kostya's Auto Sales Inc
I am responding to the complaint filed by [redacted]. This vehicle had 159,000 miles on it when they purchased it. State law says it has to pass inspection when sold, which it did. When they had transmission problems, it was covered under their extended warranty. The warranty company told her they...
cover $1200.00 for that repair, the repair shop that she had the repair done charged her $2400.00. They overcharged the job $1200.00 . That has nothing to do with Kostyas Auto Sales. That is between the garage that did the work and the extended warranty company.