Kountry Kut & Kurl

Regarding the letter received and the statement of problem from *** ***, a call was made today by myself to *** regarding the matter at hand
From our perspective, an assessment fee can be waived if the customer proceeds with the remedial service. Where *** proceeded with
service but then cancelled, the inspection fee was re appliedThat said, learning of this experience led us to refund the assessment fee and re-as on our internal processesOur goal is ALWAYS solving problems for customers - this situation gives us a chance to better understand and hopefully earn back the customer's endorsement
*** *** will be reimbursed the $immediately
Thank you,***