Koutecky Dale C

RE: Case 10 [redacted] Dear RevDex.com.We are responding to a complaint issued by ease 10 [redacted] , who we will refer toas pacienc X (rom henceforth.Patient X was seen in our office on 7/131 J 6. During the examination Dr. [redacted] noted to the patient that her frame. specifically the temple... (side arm) was broken.He offered to gtue it so the patient could continue to use the frame. Patient Xcalled the next day yelling at the staff that Dr. [redacted] broke her frame. Patient Xwas instructed co return on 7/151 I t, to speak to our [redacted] about thesituation.Patient X returned to our office on 7/15/16 and spoke to our [redacted] . Sue.Sue apologi:zed for the situation and examined her frame in question. The templewas broken. Upon further inspection, there were no markings on the frame that isseen in ophthalmic quality frames. Without any markings. we were unable todetermine the frame design or manufacturer to buy patient X a replacement frame.Patient X also had no receipt of the frame purchase and did not provide the specificlocation of where the frame was purchased, so we were unable to verify the cost orthe style of frame in question.Sue did offer patient X to pick out any frame from our over 2,000 frames in stock,and she offered to make her a new pair of glasses at no cost to her. Without usingher insurance benefits. Sue also offered her a year supply of contact lenses at nocost to her as well as obtaining a frame outside our office. We offered to put neNlenses in that frame. Patient X refused all of these offers. She then gave Sue a copyof the receipt for the lenses that she put into the broken frame. Our office drafteda check for the fuJI amount of the lenses from her receipt she gave us. It was mailedto the patient on 7120/16. These actions should have more than resolved the issueat hand.On a side note. Dr. [redacted] and our [redacted] , Sue, each have over thirty yearsof experience in their respective fields. I have personally worked with them for overten years and have never questioned their professional character or integrity.Sln~~ [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am a lost for word..so much dishonesty it is pathetic.My purpose was to get and exam exam and  to get contact lenses. I expressed that to the receptionist upon making my appointment.Why would I bring broken glasses for them to check? I did not have a need to purchase glasses because I already had them. Kimberley [redacted]

RE: Case 10 [redacted]Dear Revdex.com.We are responding to a complaint issued by ease 10 [redacted], who we will refer toas pacienc X (rom henceforth.Patient X was seen in our office on 7/131 J 6. During the examination Dr. [redacted]noted to the patient that her frame. specifically the temple...

(side arm) was broken.He offered to gtue it so the patient could continue to use the frame. Patient Xcalled the next day yelling at the staff that Dr. [redacted] broke her frame. Patient Xwas instructed co return on 7/151 I t, to speak to our [redacted] about thesituation.Patient X returned to our office on 7/15/16 and spoke to our [redacted]. Sue.Sue apologi:zed for the situation and examined her frame in question. The templewas broken. Upon further inspection, there were no markings on the frame that isseen in ophthalmic quality frames. Without any markings. we were unable todetermine the frame design or manufacturer to buy patient X a replacement frame.Patient X also had no receipt of the frame purchase and did not provide the specificlocation of where the frame was purchased, so we were unable to verify the cost orthe style of frame in question.Sue did offer patient X to pick out any frame from our over 2,000 frames in stock,and she offered to make her a new pair of glasses at no cost to her. Without usingher insurance benefits. Sue also offered her a year supply of contact lenses at nocost to her as well as obtaining a frame outside our office. We offered to put neNlenses in that frame. Patient X refused all of these offers. She then gave Sue a copyof the receipt for the lenses that she put into the broken frame. Our office drafteda check for the fuJI amount of the lenses from her receipt she gave us. It was mailedto the patient on 7120/16. These actions should have more than resolved the issueat hand.On a side note. Dr. [redacted] and our [redacted], Sue, each have over thirty yearsof experience in their respective fields. I have personally worked with them for overten years and have never questioned their professional character or integrity.Sln~~[redacted]