The water heater was installed the first week of AugustTwo weeks after the install, the customer called concerned about the noiseAs I was out of town, I called the plumber to go over and check it and heard nothing from either the customer or plumber and considered it taken care of Last week the customer called and said she still had the noiseShe also stated that she had called the manufacturer, was given three plumbing outfits to call and have the problem checked out and none would come out or respondOn her behalf I started the process of getting the problem resolvedI called the supplier and learned that since the water was heating that it might be a part in the heaterIf so and since it was heating the water, that it was not a danger, but could be replaced since it was under warrantyNext I called the manufacturerThere is a process that is followed in these casesI was coordinating an appointment between the manufacturer’s recommended service representative and the customer when she filed her complaintAs of this response, she has not returned my calls and I do not know if she has contacted the representative through the phone number supplied to her As for the disputed amount, she told me that she had contacted my supplier and asked what the cost of the heater was without markupSince she did not talk directly to my salesman, I am not sure what information she gave himMy cost for the particular water heater installed for her at my cost was approximately $The price of the water heater she would have paid directly from my supplier with their markup is just over $The plumber charge was just over $There was a $delivery fee and a take away fee The rest doesn’t even cover my overhead The desired settlement is of a repair with the manufacturer's part by their recommended service representative or the removal of the water heater and refund of the $to the customer so that she may secure her choice of water heater and plumberShe may contact us when she has this scheduled so she is not without hot waterIt has been our policy for years to see a fair outcome to the customer should a problem arise / [redacted] Style Definitions */
The water heater was installed the first week of AugustTwo weeks after the install, the customer called concerned about the noiseAs I was out of town, I called the plumber to go over and check it and heard nothing from either the customer or plumber and considered it taken care of Last week the customer called and said she still had the noiseShe also stated that she had called the manufacturer, was given three plumbing outfits to call and have the problem checked out and none would come out or respondOn her behalf I started the process of getting the problem resolvedI called the supplier and learned that since the water was heating that it might be a part in the heaterIf so and since it was heating the water, that it was not a danger, but could be replaced since it was under warrantyNext I called the manufacturerThere is a process that is followed in these casesI was coordinating an appointment between the manufacturer’s recommended service representative and the customer when she filed her complaintAs of this response, she has not returned my calls and I do not know if she has contacted the representative through the phone number supplied to her As for the disputed amount, she told me that she had contacted my supplier and asked what the cost of the heater was without markupSince she did not talk directly to my salesman, I am not sure what information she gave himMy cost for the particular water heater installed for her at my cost was approximately $The price of the water heater she would have paid directly from my supplier with their markup is just over $The plumber charge was just over $There was a $delivery fee and a take away fee The rest doesn’t even cover my overhead The desired settlement is of a repair with the manufacturer's part by their recommended service representative or the removal of the water heater and refund of the $to the customer so that she may secure her choice of water heater and plumberShe may contact us when she has this scheduled so she is not without hot waterIt has been our policy for years to see a fair outcome to the customer should a problem arise / [redacted] Style Definitions */