My name is [redacted] a sales manager at Kelly Grimsley auto groupI have been assigned the complaint from Mr [redacted] ***I have contacted Mr [redacted] and have gone over the paperwork with himI showed him where he was offered a warranty at a higher payment and he turned the warranty downHe said he has a problem with the motor mounts on his truck, so I informed him that we would fix the motor mounts at cost when he has an opportunity to bring it to the dealershipHe was satisfied with this resolution
I'm sorry the [redacted] feel this way , there are many types of pre-approved ! We absolutely could've put Mrs [redacted] on the loan but the rate would've been higher , her credit score wasn't as good as her husbands, so we did that to get them a lower interest rate! Her husband could've said he didn't want...
to that or the payment at anytime ! As far as her payoff we ach'ed the payoff on 5-20 and received the title back from the bank yesterday ! Mrs [redacted] told me it was our responsibility to remove auto-pay from her bank , and I explained that we couldn't call her bank and change payment instructions on her behalf ! I told her the bank would refund her payment to her ! I offered her documentation to her and the bank to show we had done everything on our end to resolve the payoff ! We have paid off her trade , we have corrected the spare tire issue by sending the salesman to her with a replacement! The one thing we can't fix is the fact that her husband elected to do the deal and sign at a higher payment then what she wanted! If they have any further issues I will be glad to assist anyway I can! Sincerely [redacted] Ceo
The Nissan Altima that was sold was inspected by our service department on 4/11/2017 where they inspected the car, did a state inspection, oil change, front and rear brake replacement, air filter replacement, and the tires passed inspection. when the customer brought the car in 5/3/2017 we fixed a...
tire and did another oil change and on 5/17/2017 we replaced a tire. we will continue to repair the vehicle for the customer and will loan her a vehicle.
My name is [redacted] a sales manager at Kelly Grimsley auto group. I have been assigned the complaint from Mr. [redacted]. I have contacted Mr. [redacted] and have gone over the paperwork with him. I showed him where he was offered a warranty at a higher payment and he turned the warranty down. He...
said he has a problem with the motor mounts on his truck, so I informed him that we would fix the motor mounts at cost when he has an opportunity to bring it to the dealership. He was satisfied with this resolution.
My name is [redacted] a sales manager at Kelly Grimsley auto groupI have been assigned the complaint from Mr [redacted] ***I have contacted Mr [redacted] and have gone over the paperwork with himI showed him where he was offered a warranty at a higher payment and he turned the warranty downHe said he has a problem with the motor mounts on his truck, so I informed him that we would fix the motor mounts at cost when he has an opportunity to bring it to the dealershipHe was satisfied with this resolution
I'm sorry the [redacted] feel this way , there are many types of pre-approved ! We absolutely could've put Mrs [redacted] on the loan but the rate would've been higher , her credit score wasn't as good as her husbands, so we did that to get them a lower interest rate! Her husband could've said he didn't want...
to that or the payment at anytime ! As far as her payoff we ach'ed the payoff on 5-20 and received the title back from the bank yesterday ! Mrs [redacted] told me it was our responsibility to remove auto-pay from her bank , and I explained that we couldn't call her bank and change payment instructions on her behalf ! I told her the bank would refund her payment to her ! I offered her documentation to her and the bank to show we had done everything on our end to resolve the payoff ! We have paid off her trade , we have corrected the spare tire issue by sending the salesman to her with a replacement! The one thing we can't fix is the fact that her husband elected to do the deal and sign at a higher payment then what she wanted! If they have any further issues I will be glad to assist anyway I can! Sincerely [redacted] Ceo
The Nissan Altima that was sold was inspected by our service department on 4/11/2017 where they inspected the car, did a state inspection, oil change, front and rear brake replacement, air filter replacement, and the tires passed inspection. when the customer brought the car in 5/3/2017 we fixed a...
tire and did another oil change and on 5/17/2017 we replaced a tire. we will continue to repair the vehicle for the customer and will loan her a vehicle.
My name is [redacted] a sales manager at Kelly Grimsley auto group. I have been assigned the complaint from Mr. [redacted]. I have contacted Mr. [redacted] and have gone over the paperwork with him. I showed him where he was offered a warranty at a higher payment and he turned the warranty down. He...
said he has a problem with the motor mounts on his truck, so I informed him that we would fix the motor mounts at cost when he has an opportunity to bring it to the dealership. He was satisfied with this resolution.