Kowalski Construction, Inc

We received a request for service on 7/15/at 5:PM from the *** Police DepartmentWe dispatched an emergency response vehicle to perform board up servicesThe call was received after hours and the work was performed after hours and is documented by the *** Police Department, our
dispatch service and own recordsThe Police Department was not able to provide the Property Owner's contact informationWe later obtained the Property Owner's name and address from the Assessors records & sent a 20-day Preliminary Lien Notice along with an explanation letter regarding the 20-day Preliminary Lien Notice. Our records indicate that *** *** contacted our office on 7/25/at approximately 2:PMOur staff reported that he was upset and was using abusive languageHe spoke to *** *** *** *& *** ** Not satisfied, he demanded to speak to a supervisorHe was given the Director in Charge, *** *** cell phone number who was not in the office at the time and was encouraged to call himHe refused & insisted on speaking to a managerHe was put on the phone with the Production Manager, *** ** who indicated that he would request that the invoice which was not yet prepared be completed & sent to *** ***'s email address in a half an hourHe then called the Project Estimator, *** ** who indicated he would not be able to prepare the invoice until approximately 4:PM that afternoon*** then called back *** *** to let him know this informationA copy of the billing was then emailed to *** ***. *** *** elected to come into the office to pay the invoice as he didn't want to pay the invoice over the phoneOn 8/4/*** *** came into the office & paid his billHe was provided with a receipt for his paymentHe spoke to *** ** about his experienceHe then told her he had filed a complaint with the Revdex.com as well as the *** *** ** *** but that those would be taken off in days

We received a request for service on 7/15/14 at 5:05 PM from the [redacted] Police Department. We dispatched an emergency response vehicle to perform board up services. The call was received after hours and the work was performed after hours and is documented by the [redacted] Police Department, our...

dispatch service and own records. The Police Department was not able to provide the Property Owner's contact information. We later obtained the Property Owner's name and address from the Assessors records & sent a 20-day Preliminary Lien Notice along with an explanation letter regarding the 20-day Preliminary Lien Notice. Our records indicate that [redacted] contacted our office on 7/25/14 at approximately 2:45 PM. Our staff reported that he was upset and was using abusive language. He spoke to [redacted]. & [redacted] Not satisfied, he demanded to speak to a supervisor. He was given the Director in Charge, [redacted] cell phone number who was not in the office at the time and was encouraged to call him. He refused & insisted on speaking to a manager. He was put on the phone with the Production Manager, [redacted] who indicated that he would request that the invoice which was not yet prepared be completed & sent to [redacted]'s email address in a half an hour. He then called the Project Estimator, [redacted] who indicated he would not be able to prepare the invoice until approximately 4:00 PM that afternoon. [redacted] then called back [redacted] to let him know this information. A copy of the billing was then emailed to [redacted] elected to come into the office to pay the invoice as he didn't want to pay the invoice over the phone. On 8/4/14 [redacted] came into the office & paid his bill. He was provided with a receipt for his payment. He spoke to [redacted] about his experience. He then told her he had filed a complaint with the Revdex.com as well as the [redacted] but that those would be taken off in 3 days.

My husband & I were devastated when we learned our rental property in Surprise, AZ burned down in Dec 2015. What followed was a flood of calls from various contractors. After researching the internet, we narrowed our contractor list to 4 before choosing Kowalski Construction (KC). They are a long standing family owned business who specialize in fire restorations. In 2 days I personally toured w/KC personnel, Tom Glenn and Brandon Kowalski, 3 fire rebuilds they had either finished or were a work-in progress, to judge for myself the quality and consistency of their work. Not only was their quality work consistent from project to project, but everyone we worked with at KC was unbelievably accessible! Without a doubt, choosing KC was one of the – BEST – decisions we have ever made! Without a doubt!!

In addition, we can’t say enough good things about Ron Petty, the supervisor assigned to our fire restoration. Ron was incredible throughout our entire fire rebuild. He was amazingly accessible, competent, and prompt to reply and act. When Ron talked or met with us, we never felt rushed. Ron took a sincere interest in our discussions, to our concerns, and delivered on his word to get something done. KC had to have cloned Ron b/c one person can’t possibly do and manage all the things he does….and does so well!

We would give Kowalski Construction AND Ron Petty……5 out of 5 stars.

Regarding the first phase of work; demolition- [redacted] Mr. [redacted] is partially correct regarding our first phase of work we completed for him, the demolition. I did not have Mr. [redacted] sign a contract with an amount on it because it was agreed that we would work within the parameter of what insurance would allow for the demolition work he was asking us to do. A  work authorization that allows us to perform the work for the agreed sum with his insurance company was signed on 8-22-14; prior to work that started on 8-25-14. We are entitled to the funds Mr. [redacted] has been paid for this work.  I have reached out to Mr. [redacted]’s adjuster, [redacted], to try and obtain any revisions to the initial estimate in an effort to reconcile any differences. She has informed me that she can’t release any information without Mr. [redacted]’s consent. My invoice to Mr. [redacted] is based off the estimate from his adjuster, [redacted],  that she has acknowledged has been paid in full. I did find one error in my figures that I’m willing to revise and that is I will remove the profit and overhead on the demolition portion only, ([redacted]), since according to the adjuster’s original estimate she did not pay profit and overhead on the demolition line items. We are not asking Mr. [redacted] to pay anything above and beyond what the insurance company has paid or should pay toward this claim regarding the demolition phase. We would agree to a mediation meeting with Mr. [redacted] but would request the adjuster, [redacted], be present to clarify what has been paid. If Mr. [redacted] is correct and has only been paid $4,500.00, the insurance company would be responsible for the supplemental amount.  Mr. [redacted]’s claim about the temporary fencing is not accurate. He did sign a contract and a temporary fencing agreement. These documents were signed on 8-26-14, the day we set the fencing.  The cost is not included on the contract, only quantities on the fencing agreement. This is something that his insurance company will cover and we believe has already paid for; however we have not been authorized to receive this information from Mr. [redacted].  According to the [redacted] Estimate I was provided Mr. [redacted] should have received: Line Items:#60- $3,225.60- Labor hours for demolition#61- $455.64- Shoring of structure during demolition#62- $81.60- 2x6 material for shoring#63- $525.00 -Dumpster for demolition#97- $1,577.97 – Additional dumpsters for debris removal Total: $5,865.81 plus Phoenix Tax: $316.46 (5.395%-Prime Contracting Rate used at time of work performed) = $6,182.27*Note I have reduced my invoice by $747.25; removing any profit and overhead in an effort to settle. Mr. [redacted] is claiming that he was only paid $4,520.21 for the demolition work we did. We believe he has been paid for the above line items that are due to us since we performed all demolition work described above.  Regarding Phase 2; Repair work- [redacted] I was very clear with Mr. [redacted] before we started that since he wasn’t doing all the items in the adjuster’s estimate that I would not agree to work off the insurance company’s pricing. This is why I had Mr. [redacted] sign a contract attached to a very detailed scope of work on 10-1-2014 prior to commencement of work. Mr. [redacted]’s signing of this contract confirms that  he approved our pricing. We have continued to try and work with Mr. [redacted], revising our pricing multiple times.  The original contract Mr. [redacted] signed on 10-1 was for $4,742.13I have since offered a reduced amount of $3,690.00Line Items #1-10 from the USAA Adjuster’s estimate I was provided plus profit, overhead, and taxes (profit and overhead is applicable for this work and was paid to Mr. [redacted])Also include in the revised price is a $677.00 supplement that the adjuster, [redacted], verbally told me she was paying which I’m assuming was for the additional temporary fencing we provided.  We have been fair with Mr. [redacted]. We will accept a  revised total of  $9,873.02 for both contracts combined.$6,182.27 (Reduced by $747.25 after removal of profit and overhead) Demolition [redacted]$3,690.75 Repair Work [redacted] We request  that Mr. [redacted] pay the remaining  balance of $2,943.50 upon receipt of this correspondence. If Mr. [redacted] doesn’t make payment then I request a meeting with Mr. [redacted], and [redacted], to review all insurance payments received. Sincerely,    [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The first contact with Kowalski I spoke with a lady named [redacted]. [redacted] asked me if this was an emergency. I said no, the property has been in this condition for about a month. It was four days before Kowalski put up fencing. This is NOT emergency response. I Emailed [redacted] and [redacted] the approved number of $4,520.21 days before they showed up. I stated in that same email that this is the number. If you have any concerns please contact me. The email was returned looking forward to doing the work starting on Monday. Kowalski never gave me this estimate until many months later. They are due the $4,520.21. I paid them $6,929.52. That is an over payment of $2,409.31. Kowalski did not inform me I had to pay 10% for profit and 10% for overhead until many months later. I never agreed to this. Kowalski uploaded an estimate of $6,929.52, Have them prove when this was given to me. It was many months after the work was completed. Kowalski's estimate has no signature. It is dated as being entered on 9/2/2014. This was way after the fact and has no bearing on the issue. They can put up a document that says I owe them a million. In the absence of a contract is is null and void.The estimate I signed is for fencing and [redacted] said verbally that he was not worried about the shortage from the adjuster. That is why there is no number on the signed form. the signed form is not a contract.I find it obvious that we need mediation as I will not be bullied with Kowalski's threat of collection with additional attorneys fees. the ONLY way to get anywhere is to go point by point. Kowalski has refused to do this thus far. With all the emails back and forth I can back up all my statements. I can also show Kowalski wrong in their statements many times.Regards,

We received a request for service on 7/15/14 at 5:05 PM from the [redacted] Police Department. We dispatched an emergency response vehicle to perform board up services. The call was received after hours and the work was performed after hours and is documented by the [redacted] Police Department, our...

dispatch service and own records. The Police Department was not able to provide the Property Owner's contact information. We later obtained the Property Owner's name and address from the Assessors records & sent a 20-day Preliminary Lien Notice along with an explanation letter regarding the 20-day Preliminary Lien Notice. Our records indicate that [redacted] contacted our office on 7/25/14 at approximately 2:45 PM. Our staff reported that he was upset and was using abusive language. He spoke to [redacted]. & [redacted] Not satisfied, he demanded to speak to a supervisor. He was given the Director in Charge, [redacted] cell phone number who was not in the office at the time and was encouraged to call him. He refused & insisted on speaking to a manager. He was put on the phone with the Production Manager, [redacted] who indicated that he would request that the invoice which was not yet prepared be completed & sent to [redacted]'s email address in a half an hour. He then called the Project Estimator, [redacted] who indicated he would not be able to prepare the invoice until approximately 4:00 PM that afternoon. [redacted] then called back [redacted] to let him know this information. A copy of the billing was then emailed to [redacted]. [redacted] elected to come into the office to pay the invoice as he didn't want to pay the invoice over the phone. On 8/4/14 [redacted] came into the office & paid his bill. He was provided with a receipt for his payment. He spoke to [redacted] about his experience. He then told her he had filed a complaint with the Revdex.com as well as the [redacted] but that those would be taken off in 3 days.

Customer’s Statement of the Problem:On August 22, 2014 I contacted Kowalski construction to do some insurance workfrom the storms that occurred in July 2014. They agreed to work from theadjuster’s worksheet prior to starting the necessary work.False: The demo which was our...

main contract was done as emergencyservice and I never provided an estimate up front. My estimate reflected whatthe adjuster had with a few minor differences. I initially only charged for twodumpsters, the adjuster had 4. We installed 84 lf of temp fencing, the adjusterhad 24 l.f. We also installed a chain and lock box to secure the property whichthe adjuster did not have. I’m assuming these differences were part of the677.00 supplement that the adjuster approved on 5-4-15, however I was neverprovided a copy to confirm. If I revised my estimate today to use the exactline items as the adjuster, same price list, add in the differences for tempfencing, and take off the profit and overhead, our adjusted total would be:$6,838.44. Our original contract was for $6,929.52. This would result in acredit to owner for $91.08.  Regarding the repairs or contract [redacted]:  I told Mr. [redacted]that  if we weren’t doing the whole job I would have to provide anestimate because the line item pricing for the couple of selected items he wantedus to do would not be sufficient. I provided him a contract/estimate for theamount of $4,742.13 in which he signed. I never had any contact with theadjuster up to this point and he never indicated he wanted me to. My contractwas with Mr. [redacted] direct.  Once the job was complete they started the billing increasesegment. I have gone over all the numbers and I have paid them every penny theyare due. I am not a contractor so I might owe them a few dollars for tax. Otherthan that they are paid in FULLFalse: Our billing never went up from the contract he signed, infact it was decreased twice in an effort to help him. First time he questionedthe amount of plywood and labor hours we used. I revised our invoice by $405.00in his favor. After finally talking to the adjuster on 5-4 to find out she wasissuing another 677.00 supplement to help us out I decided along with [redacted], (Kowalski Controller), to make our contract match the adjuster’soriginal estimate plus the supplement. We sent the customer a revised contractamount of $3,690.75 ($1,051.38 savings from contract he signed) The newadjusted amount matches what he was paid and includes our overhead, profit,and  tax. Mr. [redacted] thinks he gets to keep the profit and overhead. It isnot legal for a policy holder to profit from an insurance claim. These itemsare added for the contractor doing the work.   . Kowalski construction is refusing to correct their mistake orshow me my mistake. I left a voicemail for the owner and told him I would bringin all paperwork as well as my check book. Let’s figure it out, If I owe, Iwill write a check on the spot. The owner never responded. I have tried overand over to work with the staff to no satisfaction. The billing person will notsee anything except that the bill is past due. Being I do not owe themanything, nothing is past due. Kowalski is now telling me that they will noteven look at my math and they will send the bill to collections with their feesadded if I do not pay by the end of May 2015. I have told them many times toshow me from the insurance adjuster’s worksheet where I owe them money. Theyhave not done thisFalse: [redacted],(Kowalski Controller),  [redacted],(Kowalski Production Assistant),  and myself have countless hoursinto trying to explain to him and work toward a reasonable resolution. I neveragreed to him that we would work off the adjuster’s sheet for the repairportion and that is why I provided an estimate and contract to him before westarted for the hand picked items he wanted us to do. I was very clear to himthat if we weren’t doing the whole job I would re-write an estimate using laborhours instead of line items since they would not be sufficient for the work hewas asking us to do. The work was done to his satisfaction in January and thebill is past due.   . I see where the problem is on the worksheet. I have told themon multiple occasions. Kowalski is refusing to do the math because it provesthat I am correct. All they say is that I owe them. If they hold to the agreedinsurance worksheet and I owe them I will pay immediately. I only ask them todo the same. Bill according to the price that was agreed prior to any workbeing started.We did bill according to the amount that was agreed upon and signedby him before work started. I have attached the original contract he agreedupon and signed prior to start of work.  We have since reduced  ourbilling twice in an effort to make him happy.  I also have informed them that their billing has items that werenot done, and according to their worker could not be done. They are chargingfor materials that they did not provide nor do the work for these materials.They are charging labor for work that they were unable to do. All their workwas completed in 2014.I have already revised my pricing for the materials in questionregarding plywood. He also questioned that we did not replace two rows ofshingles that Inca is certain they did which I did not credit. He questionedthe hours actual worked vs. estimate. I told him I would not credit back hours.I explained to him there is time into getting materials, drive time, etc. thatare accounted for. I explained to him I never had any agreement that we woulddo the work on a “time and material basis”.  My insurance company is trying to assist in getting this paid,they called and said they found $677.00 to help the billing. Kowalski addedthis amount to their bill in May 2015. They did NO work in 2015.I got the additional 677.00 from his adjuster after I explainedeverything to her. The supplement is not for work done in 2015, that’s justwhen it was approved.  I spoke to [redacted], (KowalskiController),  and we decided to revise our repair contract to matchexactly what he is being paid, which I did.  To make it real simple I senta revised two line item estimate showing: 1. Repairs 1.00 EA @ 2,240.71 = 2,240.71Total of line items 1-10 from original USAA Estimate before Overheadand Profit.2. Supplement Items 1.00 EA @ 677.64 = 677.64Amount ofsupplement items per [redacted] that she will be issuing payment.[redacted]_REV-2 5/5/2015 Page: 3SummaryLine Item Total 2,918.35Overhead 291.83Profit 291.83Phoenix Tax 188.74Replacement Cost Value $3,690.75Net Claim$3,690.75 If anything they need to pay me for putting up with theirincompetence and working their mistakes. I have gone over the numbers atlength; I am accountable on all of my statements. The emails I have fromKowalski that not only contradict themselves but have flat lies that thepaperwork proves Kowalski wrong. JimThe adjuster, ([redacted]),  confirmed she paid him for theentire loss  several months ago which would have been roughly 40kaccording to the adjuster’s estimate. We have made multiple attempts to reduceour billing to appease Mr. [redacted]. If he chooses not to pay the reduced billingwe have offered him, we will ivoice for the contract amount he signed plus anyapplicable late and collection fees.

Review: I received a 20 day lien notice by [redacted] construction company. This was for work done on a rental property that was contracted by the City of [redacted] Police Department for a raid that occurred due to tenants. At the time I had no knowledge of any work done or by whom, until receiving a notice of lien on my property. Called [redacted] upon receiving letter. Spoke with [redacted], informed me that they did not know the charge/ amount of the lien due. The work was done a week prior to getting this letter. I informed her I needed to know the amount and work done prior to paying. She refused, so a manger was called. Manger [redacted] responded that they would find out within an hour. Invoice arrived via email with amount owed and a vague description of work done. Called [redacted] again. They sent a new invoice. I am concerned about honest. There was a charge for after hours service call when it was know it was done in the middle of the day per several sources. [redacted] construction company seems to be deceptive and not forth coming. I have informed [redacted] that we will pay, however I need a receipt immediately. They informed me they could not do that. I did not hire them andI realize they did work there for the City of [redacted] Police. I feel like they are taking advantage of someone in a bad situation.Desired Settlement: Proper notification of work done. Why would a company try to put a lien on a house before giving a bill? Why are we paying an after hour service charge when this occurred in normal business hours. Please help! People should not have to be treated so poorly when they are at no fault. Thanks [redacted]

Business

Response:

We received a request for service on 7/15/14 at 5:05 PM from the [redacted] Police Department. We dispatched an emergency response vehicle to perform board up services. The call was received after hours and the work was performed after hours and is documented by the [redacted] Police Department, our dispatch service and own records. The Police Department was not able to provide the Property Owner's contact information. We later obtained the Property Owner's name and address from the Assessors records & sent a 20-day Preliminary Lien Notice along with an explanation letter regarding the 20-day Preliminary Lien Notice. Our records indicate that [redacted] contacted our office on 7/25/14 at approximately 2:45 PM. Our staff reported that he was upset and was using abusive language. He spoke to [redacted]. & [redacted] Not satisfied, he demanded to speak to a supervisor. He was given the Director in Charge, [redacted] cell phone number who was not in the office at the time and was encouraged to call him. He refused & insisted on speaking to a manager. He was put on the phone with the Production Manager, [redacted] who indicated that he would request that the invoice which was not yet prepared be completed & sent to [redacted]'s email address in a half an hour. He then called the Project Estimator, [redacted] who indicated he would not be able to prepare the invoice until approximately 4:00 PM that afternoon. [redacted] then called back [redacted] to let him know this information. A copy of the billing was then emailed to [redacted] elected to come into the office to pay the invoice as he didn't want to pay the invoice over the phone. On 8/4/14 [redacted] came into the office & paid his bill. He was provided with a receipt for his payment. He spoke to [redacted] about his experience. He then told her he had filed a complaint with the Revdex.com as well as the [redacted] but that those would be taken off in 3 days.

Review: On August 22, 2014 I contacted Kowalski construction to do some insurance work from the storms that occurred in July 2014. They agreed to work from the adjuster’s worksheet prior to starting the necessary work. Once the job was complete they started the billing increase segment. I have gone over all the numbers and I have paid them every penny they are due. I am not a contractor so I might owe them a few dollars for tax. Other than that they are paid in FULL. Kowalski construction is refusing to correct their mistake or show me my mistake. I left a voicemail for the owner and told him I would bring in all paperwork as well as my check book. Let’s figure it out, If I owe, I will write a check on the spot. The owner never responded. I have tried over and over to work with the staff to no satisfaction. The billing person will not see anything except that the bill is past due. Being I do not owe them anything, nothing is past due.

Kowalski is now telling me that they will not even look at my math and they will send the bill to collections with their fees added if I do not pay by the end of May 2015.

I have told them many times to show me from the insurance adjuster’s worksheet where I owe them money. They have not done this.

I see where the problem is on the worksheet. I have told them on multiple occasions. Kowalski is refusing to do the math because it proves that I am correct. All they say is that I owe them. If they hold to the agreed insurance worksheet and I owe them I will pay immediately. I only ask them to do the same. Bill according to the price that was agreed prior to any work being started.

I also have informed them that their billing has items that were not done, and according to their worker could not be done. They are charging for materials that they did not provide nor do the work for these materials. They are charging labor for work that they were unable to do.

All their work was completed in 2014. My insurance company is trying to assist in getting this paid, they called and said they found $677.00 to help the billing. Kowalski added this amount to their bill in May 2015. They did NO work in 2015. If anything they need to pay me for putting up with their incompetence and working their mistakes. I have gone over the numbers at length; I am accountable on all of my statements. The emails I have from Kowalski that not only contradict themselves but have flat lies that the paperwork proves Kowalski wrong.

JimDesired Settlement: Hold to the insurance adjuster's worksheet price as agreed prior to any work being performed.

Business

Response:

Customer’s Statement of the Problem:On August 22, 2014 I contacted Kowalski construction to do some insurance workfrom the storms that occurred in July 2014. They agreed to work from theadjuster’s worksheet prior to starting the necessary work.False: The demo which was our main contract was done as emergencyservice and I never provided an estimate up front. My estimate reflected whatthe adjuster had with a few minor differences. I initially only charged for twodumpsters, the adjuster had 4. We installed 84 lf of temp fencing, the adjusterhad 24 l.f. We also installed a chain and lock box to secure the property whichthe adjuster did not have. I’m assuming these differences were part of the677.00 supplement that the adjuster approved on 5-4-15, however I was neverprovided a copy to confirm. If I revised my estimate today to use the exactline items as the adjuster, same price list, add in the differences for tempfencing, and take off the profit and overhead, our adjusted total would be:$6,838.44. Our original contract was for $6,929.52. This would result in acredit to owner for $91.08. Regarding the repairs or contract [redacted]: I told Mr. [redacted]that if we weren’t doing the whole job I would have to provide anestimate because the line item pricing for the couple of selected items he wantedus to do would not be sufficient. I provided him a contract/estimate for theamount of $4,742.13 in which he signed. I never had any contact with theadjuster up to this point and he never indicated he wanted me to. My contractwas with Mr. [redacted] direct. Once the job was complete they started the billing increasesegment. I have gone over all the numbers and I have paid them every penny theyare due. I am not a contractor so I might owe them a few dollars for tax. Otherthan that they are paid in FULLFalse: Our billing never went up from the contract he signed, infact it was decreased twice in an effort to help him. First time he questionedthe amount of plywood and labor hours we used. I revised our invoice by $405.00in his favor. After finally talking to the adjuster on 5-4 to find out she wasissuing another 677.00 supplement to help us out I decided along with [redacted], (Kowalski Controller), to make our contract match the adjuster’soriginal estimate plus the supplement. We sent the customer a revised contractamount of $3,690.75 ($1,051.38 savings from contract he signed) The newadjusted amount matches what he was paid and includes our overhead, profit,and tax. Mr. [redacted] thinks he gets to keep the profit and overhead. It isnot legal for a policy holder to profit from an insurance claim. These itemsare added for the contractor doing the work. . Kowalski construction is refusing to correct their mistake orshow me my mistake. I left a voicemail for the owner and told him I would bringin all paperwork as well as my check book. Let’s figure it out, If I owe, Iwill write a check on the spot. The owner never responded. I have tried overand over to work with the staff to no satisfaction. The billing person will notsee anything except that the bill is past due. Being I do not owe themanything, nothing is past due. Kowalski is now telling me that they will noteven look at my math and they will send the bill to collections with their feesadded if I do not pay by the end of May 2015. I have told them many times toshow me from the insurance adjuster’s worksheet where I owe them money. Theyhave not done thisFalse: [redacted],(Kowalski Controller), [redacted],(Kowalski Production Assistant), and myself have countless hoursinto trying to explain to him and work toward a reasonable resolution. I neveragreed to him that we would work off the adjuster’s sheet for the repairportion and that is why I provided an estimate and contract to him before westarted for the hand picked items he wanted us to do. I was very clear to himthat if we weren’t doing the whole job I would re-write an estimate using laborhours instead of line items since they would not be sufficient for the work hewas asking us to do. The work was done to his satisfaction in January and thebill is past due. . I see where the problem is on the worksheet. I have told themon multiple occasions. Kowalski is refusing to do the math because it provesthat I am correct. All they say is that I owe them. If they hold to the agreedinsurance worksheet and I owe them I will pay immediately. I only ask them todo the same. Bill according to the price that was agreed prior to any workbeing started.We did bill according to the amount that was agreed upon and signedby him before work started. I have attached the original contract he agreedupon and signed prior to start of work. We have since reduced ourbilling twice in an effort to make him happy. I also have informed them that their billing has items that werenot done, and according to their worker could not be done. They are chargingfor materials that they did not provide nor do the work for these materials.They are charging labor for work that they were unable to do. All their workwas completed in 2014.I have already revised my pricing for the materials in questionregarding plywood. He also questioned that we did not replace two rows ofshingles that Inca is certain they did which I did not credit. He questionedthe hours actual worked vs. estimate. I told him I would not credit back hours.I explained to him there is time into getting materials, drive time, etc. thatare accounted for. I explained to him I never had any agreement that we woulddo the work on a “time and material basis”. My insurance company is trying to assist in getting this paid,they called and said they found $677.00 to help the billing. Kowalski addedthis amount to their bill in May 2015. They did NO work in 2015.I got the additional 677.00 from his adjuster after I explainedeverything to her. The supplement is not for work done in 2015, that’s justwhen it was approved. I spoke to [redacted], (KowalskiController), and we decided to revise our repair contract to matchexactly what he is being paid, which I did. To make it real simple I senta revised two line item estimate showing: 1. Repairs 1.00 EA @ 2,240.71 = 2,240.71Total of line items 1-10 from original USAA Estimate before Overheadand Profit.2. Supplement Items 1.00 EA @ 677.64 = 677.64Amount ofsupplement items per [redacted] that she will be issuing payment.[redacted]_REV-2 5/5/2015 Page: 3SummaryLine Item Total 2,918.35Overhead 291.83Profit 291.83Phoenix Tax 188.74Replacement Cost Value $3,690.75Net Claim$3,690.75 If anything they need to pay me for putting up with theirincompetence and working their mistakes. I have gone over the numbers atlength; I am accountable on all of my statements. The emails I have fromKowalski that not only contradict themselves but have flat lies that thepaperwork proves Kowalski wrong. JimThe adjuster, ([redacted]), confirmed she paid him for theentire loss several months ago which would have been roughly 40kaccording to the adjuster’s estimate. We have made multiple attempts to reduceour billing to appease Mr. [redacted]. If he chooses not to pay the reduced billingwe have offered him, we will ivoice for the contract amount he signed plus anyapplicable late and collection fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The first contact with Kowalski I spoke with a lady named [redacted] asked me if this was an emergency. I said no, the property has been in this condition for about a month. It was four days before Kowalski put up fencing. This is NOT emergency response. I Emailed [redacted] and [redacted] the approved number of $4,520.21 days before they showed up. I stated in that same email that this is the number. If you have any concerns please contact me. The email was returned looking forward to doing the work starting on Monday. Kowalski never gave me this estimate until many months later. They are due the $4,520.21. I paid them $6,929.52. That is an over payment of $2,409.31. Kowalski did not inform me I had to pay 10% for profit and 10% for overhead until many months later. I never agreed to this. Kowalski uploaded an estimate of $6,929.52, Have them prove when this was given to me. It was many months after the work was completed. Kowalski's estimate has no signature. It is dated as being entered on 9/2/2014. This was way after the fact and has no bearing on the issue. They can put up a document that says I owe them a million. In the absence of a contract is is null and void.The estimate I signed is for fencing and [redacted] said verbally that he was not worried about the shortage from the adjuster. That is why there is no number on the signed form. the signed form is not a contract.I find it obvious that we need mediation as I will not be bullied with Kowalski's threat of collection with additional attorneys fees. the ONLY way to get anywhere is to go point by point. Kowalski has refused to do this thus far. With all the emails back and forth I can back up all my statements. I can also show Kowalski wrong in their statements many times.Regards,

Business

Response:

Regarding the first phase of work; demolition- [redacted] Mr. [redacted] is partially correct regarding our first phase of work we completed for him, the demolition. I did not have Mr. [redacted] sign a contract with an amount on it because it was agreed that we would work within the parameter of what insurance would allow for the demolition work he was asking us to do. A work authorization that allows us to perform the work for the agreed sum with his insurance company was signed on 8-22-14; prior to work that started on 8-25-14. We are entitled to the funds Mr. [redacted] has been paid for this work. I have reached out to Mr. [redacted]’s adjuster, [redacted], to try and obtain any revisions to the initial estimate in an effort to reconcile any differences. She has informed me that she can’t release any information without Mr. [redacted]’s consent. My invoice to Mr. [redacted] is based off the estimate from his adjuster, [redacted], that she has acknowledged has been paid in full. I did find one error in my figures that I’m willing to revise and that is I will remove the profit and overhead on the demolition portion only, ([redacted]), since according to the adjuster’s original estimate she did not pay profit and overhead on the demolition line items. We are not asking Mr. [redacted] to pay anything above and beyond what the insurance company has paid or should pay toward this claim regarding the demolition phase. We would agree to a mediation meeting with Mr. [redacted] but would request the adjuster, [redacted], be present to clarify what has been paid. If Mr. [redacted] is correct and has only been paid $4,500.00, the insurance company would be responsible for the supplemental amount. Mr. [redacted]’s claim about the temporary fencing is not accurate. He did sign a contract and a temporary fencing agreement. These documents were signed on 8-26-14, the day we set the fencing. The cost is not included on the contract, only quantities on the fencing agreement. This is something that his insurance company will cover and we believe has already paid for; however we have not been authorized to receive this information from Mr. [redacted]. According to the [redacted] Estimate I was provided Mr. [redacted] should have received: Line Items:#60- $3,225.60- Labor hours for demolition#61- $455.64- Shoring of structure during demolition#62- $81.60- 2x6 material for shoring#63- $525.00 -Dumpster for demolition#97- $1,577.97 – Additional dumpsters for debris removal Total: $5,865.81 plus Phoenix Tax: $316.46 (5.395%-Prime Contracting Rate used at time of work performed) = $6,182.27*Note I have reduced my invoice by $747.25; removing any profit and overhead in an effort to settle. Mr. [redacted] is claiming that he was only paid $4,520.21 for the demolition work we did. We believe he has been paid for the above line items that are due to us since we performed all demolition work described above. Regarding Phase 2; Repair work- [redacted] I was very clear with Mr. [redacted] before we started that since he wasn’t doing all the items in the adjuster’s estimate that I would not agree to work off the insurance company’s pricing. This is why I had Mr. [redacted] sign a contract attached to a very detailed scope of work on 10-1-2014 prior to commencement of work. Mr. [redacted]’s signing of this contract confirms that he approved our pricing. We have continued to try and work with Mr. [redacted], revising our pricing multiple times. The original contract Mr. [redacted] signed on 10-1 was for $4,742.13I have since offered a reduced amount of $3,690.00Line Items #1-10 from the USAA Adjuster’s estimate I was provided plus profit, overhead, and taxes (profit and overhead is applicable for this work and was paid to Mr. [redacted])Also include in the revised price is a $677.00 supplement that the adjuster, [redacted], verbally told me she was paying which I’m assuming was for the additional temporary fencing we provided. We have been fair with Mr. [redacted]. We will accept a revised total of $9,873.02 for both contracts combined.$6,182.27 (Reduced by $747.25 after removal of profit and overhead) Demolition [redacted]$3,690.75 Repair Work [redacted] We request that Mr. [redacted] pay the remaining balance of $2,943.50 upon receipt of this correspondence. If Mr. [redacted] doesn’t make payment then I request a meeting with Mr. [redacted], and [redacted], to review all insurance payments received. Sincerely, [redacted]

The night of our house fire Kowalski Construction came out to set up a fence around our property. After things settled down it became time to choose a restoration company to demo and rebuild our house. We ended up choosing a company other than Kowalski, in which they were clearly not happy about on the phone. Two months later we received an email from Kowalski stating they were turning us over to collections because of an overdue charge of almost $5,000. We were never informed of this charge through a previous email or by any invoices through the mail. The first time ever hearing of this charge came with the message of turning us over to collections. This company is made up of stuck up owners who apparently will find a way to screw you over for not going with their company. We have never paid a bill late or purposely ignored a bill ever before. I would never suggest going with this company unless you plan to be ripped off. There are far better companies to build your dream home after living through a catastrophe of watching your entire house burn down. This company has no respect and will find a way to rip you off.

This company was called by the police to board up a window from a break in. When they finally arrived it took the one person less then 30 minutes to cover the window with a $32 worth of materials.

I was charged for 5 hours at time and a half, the bill was $620 for a 30 minute job!

When I left a mrssage with a responcible my call was not returned.

I have used Kowalski two times due to the storms in July and August 2014. I cannot brag enough on how satisfied I am with their work. Yesterday they finished repairs on my house. I cannot find any scraps from their work. It is clear they have people who care to do the job as if it was their own home. I am convinced that if I ever need a contractor I will be calling Kowalski.

I am so impressed with Kowalski, I'd heard such horrible stories concerning contractors I wasn't sure what to expect. They have, bar none, the best customer service of any company I've dealt with. Everyone I worked with to rebuild my house was knowledgeable, polite & available. The superintendent went above and beyond for me and got more for me for my house than I'd thought was possible. Also, they finished months before projected date. I could not be happier and I would recommend them to anyone for any job, small or large, commercial or residential.