Cancelled subscription on 8/23/ Have not received refund When I cancelled my subscription I was told it would take 6-weeks to receive a refund I have not received my refund and it has been more than weeks I called on 11-1-and had to leave a message I called on 11-2-and had to leave a message I called 11-3-and had to leave a message No message has been returned and I have not received my refund
Initial Business Response / [redacted] (1000, 10, 2017/08/02) */ August 1, was the first time I had received notice of this complaintWe are very sorry about the issue of this delivery problemAs our carriers are Independent Contracts, we always inform them of all customer requests and it is their responsibility to meet those requestsWe have documented the service issue of the past and the missing Monday, June 26, publicationWe will also credit this subscribers account for the missed newspaperWe have noted the prior service complaints in the case that a new Independent Contractor ever take over this routeOur goal continues to try to provide all our subscribers with the best local newspaper and best possible serviceAs with all our over 10,home delivery subscribers, we will continue to try to meet each of their delivery expectationsWe truly regret this issue has happened and will continue to try to improve the delivery our your newspaper each day
Cancelled subscription on 8/23/ Have not received refund When I cancelled my subscription I was told it would take 6-weeks to receive a refund I have not received my refund and it has been more than weeks I called on 11-1-and had to leave a message I called on 11-2-and had to leave a message I called 11-3-and had to leave a message No message has been returned and I have not received my refund
Initial Business Response / [redacted] (1000, 10, 2017/08/02) */ August 1, was the first time I had received notice of this complaintWe are very sorry about the issue of this delivery problemAs our carriers are Independent Contracts, we always inform them of all customer requests and it is their responsibility to meet those requestsWe have documented the service issue of the past and the missing Monday, June 26, publicationWe will also credit this subscribers account for the missed newspaperWe have noted the prior service complaints in the case that a new Independent Contractor ever take over this routeOur goal continues to try to provide all our subscribers with the best local newspaper and best possible serviceAs with all our over 10,home delivery subscribers, we will continue to try to meet each of their delivery expectationsWe truly regret this issue has happened and will continue to try to improve the delivery our your newspaper each day