THEY ALLOWED MY VEHICLE TO BE FLOODED DURING THE HISTORIC LOUISIANA FLOODING IN AUGUST OF THIS YEAR, AND EVEN WITH PROOF, DENIED IT UNTIL THE END
If I could give stars, I would, but I had to choose at the very leastI just want to make it known that I am utterly displeased with their lack of professionalism in tough situations
First of all, I brought my car here for repairs, where it stayed an extra month and I would never be notified about an additional appraisal or a date being pushed back for one reason or another, but I would find out when I called on or before the day to pick it up the car would never be ready: highly unprofessional
Second and MOST IMPORTANTLY, my vehicle was in the possession of Performance Finishes during the historic Louisiana flooding in August and I had received word that the area was severely floodedI called after the flooding asking if the facilities were flooded and the employee said some equipment and machinery got wet, but no carsWhen it was time to pick up my car, I asked if anything on their lot flooded and I was told only the totaled vehicles way in the back of the lot that were already totaled got some exposure to the flood watersI received my car and everything seemed fine but after a few days it started to smell like mildewI had done nothing to my car, but I finally took it to a detail shop when I discovered puddles of water under my mats on every carpet surface to inquire as to why this would be soHe pulled up the carpet to show me water sitting in the bed of my car that could've only come from flooding which probably wasn't noticeable at first when you clean the carpets but because water was sitting beneath the carpets, it eventually started to smell horrible to the point where I couldn't enter my car without my eyes watering and sneezing
I returned to Performance Finishes where they denied it until the end and told me they could do nothing for me except a running water test to see if there were in cracks near the rear right door where my repairs were madeThe test reveals no cracks, so it's basically my work against everyone in their company's word denying that my vehicle was flooded
So they told me they could do nothing for me
The fact that this is the way they handled this situation, whether it be because I'm a young, female who came alone for correspondence the entire time or just because they wanted to cover their reputation, is sad and humiliating on their endI did not have the personal time to get the law involved, so I was forced to file a flood insurance claim on my behalf to get this issue resolved
I want everyone to be aware of their malpractice because this was one of the worst experiences I've ever had with a repair shop that should not have been the caseHopefully light is shed on this situation of which I still have documented proof, but if not, hopefully you'll consider this before you give your valued business to Performance Finishes
THEY ALLOWED MY VEHICLE TO BE FLOODED DURING THE HISTORIC LOUISIANA FLOODING IN AUGUST OF THIS YEAR, AND EVEN WITH PROOF, DENIED IT UNTIL THE END
If I could give stars, I would, but I had to choose at the very leastI just want to make it known that I am utterly displeased with their lack of professionalism in tough situations
First of all, I brought my car here for repairs, where it stayed an extra month and I would never be notified about an additional appraisal or a date being pushed back for one reason or another, but I would find out when I called on or before the day to pick it up the car would never be ready: highly unprofessional
Second and MOST IMPORTANTLY, my vehicle was in the possession of Performance Finishes during the historic Louisiana flooding in August and I had received word that the area was severely floodedI called after the flooding asking if the facilities were flooded and the employee said some equipment and machinery got wet, but no carsWhen it was time to pick up my car, I asked if anything on their lot flooded and I was told only the totaled vehicles way in the back of the lot that were already totaled got some exposure to the flood watersI received my car and everything seemed fine but after a few days it started to smell like mildewI had done nothing to my car, but I finally took it to a detail shop when I discovered puddles of water under my mats on every carpet surface to inquire as to why this would be soHe pulled up the carpet to show me water sitting in the bed of my car that could've only come from flooding which probably wasn't noticeable at first when you clean the carpets but because water was sitting beneath the carpets, it eventually started to smell horrible to the point where I couldn't enter my car without my eyes watering and sneezing
I returned to Performance Finishes where they denied it until the end and told me they could do nothing for me except a running water test to see if there were in cracks near the rear right door where my repairs were madeThe test reveals no cracks, so it's basically my work against everyone in their company's word denying that my vehicle was flooded
So they told me they could do nothing for me
The fact that this is the way they handled this situation, whether it be because I'm a young, female who came alone for correspondence the entire time or just because they wanted to cover their reputation, is sad and humiliating on their endI did not have the personal time to get the law involved, so I was forced to file a flood insurance claim on my behalf to get this issue resolved
I want everyone to be aware of their malpractice because this was one of the worst experiences I've ever had with a repair shop that should not have been the caseHopefully light is shed on this situation of which I still have documented proof, but if not, hopefully you'll consider this before you give your valued business to Performance Finishes