KPI 2 Incorporated

KPI provided a proposal to replace numerous decks (18) through a competitive bid process through an engineering firm directly hired by [redacted] KPI was awarded the project through the Association.When the complaint was brought to our attention, pictures were taken to identify the problem in question, forwarded to the engineer who qualified on behalf of the Association that the wood 'checking' was and not structural in nature Wood 'checking' is where the wood separates during the drying process.KPI has agreed as a courtesy to replace the post in questions The replacement is scheduled for the week of May 16,

I am rejecting the response from this business- KPI2- and would like to reopen the case. This is the first of the emails and pics I am sending as proofPlease feel free to contact me at ***@***.com if you have any questions or need clarificationThank you *** S*** Begin forwarded message:From: "Beata T***" Date: June 24, at 3:45:PM EDTTo: "'*** ***'" Subject: RE: Roof CompletionGood morning ***, I am confirming the schedule to complete the roof system tomorrow.The crew will arrive around am. I sent the invoice in a separate emailWe have not received the $yet since it was mailed yesterday.You may provide our Service Manager, Zibby with the final check tomorrow.He will be there tomorrow to ensure completion. I would also like to address the sheetrock issue.I understand that some pieces fell down when our crew was replacing the roof.Is that correct? Thanks, Beata T***-*** Residential Coordinator*** *** ***Langhorne, PA ***www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! From: *** *** [mailto:***@***.com] Sent: Friday, June 24, 7:AMTo: Beata T***Subject: Re: Roof Completion Yes I am available on Saturday Also, since I have been waiting over a week for an invoice, I took it upon myself to mail a check yesterday-Thursday 6/23/- in the amount of $ This brings my total paid so far to $2100 After the roof is complete I will wait for you to mail or email the final invoice and will make arrangements to pay the final installment. *** *** On Jun 23, 2016, at 10:AM, Beata T*** wrote:Dear ***, I would like to confirm the schedule for this Saturday.Please confirm your availability. Thank you, Beata T***-*** Residential Coordinator*** *** ***Langhorne, PA ***www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! ***> From: *** *** [mailto:***@***.com] Sent: Wednesday, June 15, 6:AMTo: Beata T***Subject: Re: Roof Completion Beats- I am available on the 25th for the roof completionI am not available this SaturdayPlease let me know you have received this email *** ***Sent from my ***On Jun 10, 2016, at 4:PM, Beata T*** wrote:Dear ***, Please be aware we would like to return tomorrow to complete the roof replacement.I understand that you discussed with Michael last Saturday that you would like us to return on a Saturday again.My boss John would like to stop by later on today with the purpose of checking the quality of the work done so far.He would also like to give you a heads up on how many sheets of plywood were replaced so that you know what to expect on the invoice. Best regards, Beata T*** Residential Coordinator*** *** ***Langhorne, PA ***www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! *** *** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: June 10, at 9:22:PM EDTTo: Beata T*** Subject: Re: Roof CompletionBeats-I wish you would have contacted me earlier in the weekI am not available tomorrow and was not available today eitherI will try to work out next Saturday the 18th to be available*** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: June 15, at 6:07:AM EDTTo: Beata T*** Subject: Re: Roof CompletionBeats-I am available on the 25th for the roof completionI am not available this SaturdayPlease let me know you have received this email*** ***Sent from my *** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: June 27, at 8:38:AM EDTTo: Beata T*** Subject: Re: Roof CompletionHi Beata-Re: the Sheetrock issue-Yes- Michael informed me that a piece of plywood had slipped and fell onto my bedroom ceiling causing a holeThere was sheetrock, plaster and leaves in my bedroom There are still leaves in the attic- I can see into the attic as there is now a hole in my bedroom ceilingIt is near where the ceiling was sagging from the leak- but before this incident I was not able to see directly into the attic. What can be done about this??*** ***On Jun 24, 2016, at 3:PM, Beata T*** wrote:Good morning ***, I am confirming the schedule to complete the roof system tomorrow.The crew will arrive around am. I sent the invoice in a separate emailWe have not received the $yet since it was mailed yesterday.You may provide our Service Manager, Zibby with the final check tomorrow.He will be there tomorrow to ensure completion. I would also like to address the sheetrock issue.I understand that some pieces fell down when our crew was replacing the roof.Is that correct? Thanks, Beata T***-*** Residential Coordinator*** *** ***Langhorne, PA 19047www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! ***
*** From: *** *** [mailto:***@***.com] Sent: Friday, June 24, 7:AMTo: Beata T***Subject: Re: Roof Completion Yes I am available on Saturday Also, since I have been waiting over a week for an invoice, I took it upon myself to mail a check yesterday-Thursday 6/23/- in the amount of $ This brings my total paid so far to $2100 After the roof is complete I will wait for you to mail or email the final invoice and will make arrangements to pay the final installment. *** *** On Jun 23, 2016, at 10:AM, Beata T*** wrote:Dear ***, I would like to confirm the schedule for this Saturday.Please confirm your availability. Thank you, Beata T***-*** Residential Coordinator*** *** ***Langhorne, PA 19047www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! From: *** *** [mailto:***@***.com] Sent: Wednesday, June 15, 6:AMTo: Beata T***Subject: Re: Roof Completion*** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: June 30, at 7:32:AM EDTTo: Beata T*** Subject: Re: Roof CompletionHello Beata-I have not yet received s reply re: the Sheetrock issuePlease advise*** *** Nov (days ago)to me Sent from my ***Begin forwarded message:From: *** *** Date: August 22, at 3:25:PM EDTTo: ***@***.comSubject: ***Hole in bedroom ceilingHiThought I sent this last week as per our conversation but couldn't find it in outgoing mailAnyway- below are pictures of the damaged ceiling - picture a rectangle- as in pic 4, , and belowThe long side of the rectangle was sagging from the roof leakThat is not in questionHowever- as told to me and pointed out to me by Michael- your worker dropped a piece of plywood during the job which caused a sizeable hole in my bedroom ceilingMichael and I were picking up several large pieces of plaster from my bedroom floorMichael went up into the attic and placed a piece of plywood across the beam so I would not be able to see all the way into the attic- but I can still see inYou can even see the leaves that were left behind after the job. This hole opposite the sagging caused the short side of the rectangle to fall down away from the ceiling because there is now no support- nothing to hold it upI have a long pole supporting that section of the ceilingThe whole section didn't start to fall down until after the large hole caused by falling plywood was made in my bedroom ceiling by your companyAs you can see the hole your worker made is quite big. Please advise- I'm very unhappy with the way this was left and I'd also like to speak with you about something else*** *** ###-###-####*** *** Nov (days ago)to me Sent from my ***Begin forwarded message:From: *** *** Date: July 19, at 3:27:PM EDTTo: ***@***.comSubject: Final invoicePlease mail the final invoice/ bill marked PAID IN FULL with the completion date for my records to:*** *** *** *** ***East Windsor , NJ ***I realize that I haven't contacted you in a few weeks- I had some personal problems and then phone problems. But- you never got back to me about the hole in my bedroom ceiling from your worker dropping plywood on it while doing the roofPlease advise*** *** Nov (days ago)to me Sent from my ***Begin forwarded message:From: *** *** Date: August 31, at 2:07:PM EDTTo: Beata T*** Subject: Re: ***Hole in bedroom ceilingStill awaiting your reply!!Sent from my ***On Aug 22, 2016, at 3:PM, Beata T*** wrote:Thank you for your emailPlease be aware that I am currently out of the office on vacation until Thursday, August 25th.I have limited access to my emails and voicemails.If you need immediate assistance please contact Ashley B*** at ###-###-#### or ***@***.com. Thank you, Beata T***-*** Residential Coordinator*** *** ***Langhorne, PA 19047www.***.comPhone ###-###-####Fax ###-###-####***@***.com Ask me about financing options! *** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: August 31, at 2:06:PM EDTTo: Beata T*** Subject: Re: ***Hole in bedroom ceilingStill waiting for your reply On Aug 29, 2016, at 1:PM, *** *** wrote:Please respond to the email as you are now back in the office. *** *** Sent from my *** *** Nov (days ago)to me Begin forwarded message:From: *** *** Date: August 29, at 1:34:PM EDT*** *** AttachmentsNov (days ago)to me Here are some photos:This drawing demonstrates that yes- the roof leaking onto my bedroom ceiling did cause damage (SIDE A) - was definitely sagging - the hole caused by the falling plywood ( SIDE C) is not near the sag It is inches away- over feet!! The hole measures 16" across and 25" long!!!Because SIDE A was already sagging and there was a large hole made on the top right corner of SIDE C - this caused SIDE B to totally fall and break away because there was no longer any support on either sideThis whole section is being held up by a support poleI have another pic which I will send in the next emailForgot to attach itShows hole from another angle

KPI Contractors, Incwas asked by the homeowner to provide pricing to replace the existing roof system in March 2016.An estimate was provided on March 22, The estimate was then revised in April and May to remove certain portions of the proposal, per homeowner's request.KPI Contractors,
Increceived homeowner's approval to proceed and homeowner's deposit on May 19th.We mailed a roofing permit application to the township on May 20th.Homeowner indicated several times that they had been experiencing a severe roof leak and asked to expedite the roof replacement.Homeowner stated that they were concerned about the interior ceiling coming down due to the previous and ongoing water intrusion.We dispatched a KPItechnician to install a tarp to minimize the leak as a courtesy.In the meantime, we contacted the township and asked to expediteWe also spoke with the *** *** *** *** regarding an expedited approval.As soon as we were notified that the permit was approved and received approval from the trust for emergency replacement on June 3, we scheduled the roof replacement for the following day, June 4.It is KPI Contractors, Incprofessional opinion that if any interior components of the leak area became compromised it was caused by the roof leak that occurred for an extended period of time prior to the roof replacement

KPI provided a proposal to replace numerous decks (18) through a competitive bid process through an engineering firm directly hired by *** ***. KPI was awarded the project through the AssociationWhen the complaint was brought to our attention, pictures were taken to
identify the problem in question, forwarded to the engineer who qualified on behalf of the Association that the wood 'checking' was and not structural in nature. Wood 'checking' is where the wood separates during the drying process.KPI has agreed as a courtesy to replace the post in questions. The replacement is scheduled for the week of May 16,

I have been working with KPI for 20 years and use them for all types of exterior work to include, windows, roofs, gutters, stucco replacement and repairs and a host of other major repairs.
I highly recommend KPI. Their workmen are courteous and know their job. Excellent work!

KPI2 has provided roofing and construction services for the community I manage for approximately 9 years. During that time I have found them to be professional, responsive, mindful of the area and the residents, fair in all dealings.

KPI 2 provided a proposal to replace numerous decks (18) through a competitive bid process through an engineering firm directly hired by [redacted].  KPI 2 was awarded the project through the Association.When the complaint was brought to our attention, pictures were taken to identify the...

problem in question, forwarded to the engineer who qualified on behalf of the Association that the wood 'checking' was normal and not structural in nature.  Wood 'checking' is where the wood separates during the drying process.KPI 2 has agreed as a courtesy to replace the post in questions.  The replacement is scheduled for the week of May 16, 2016.

I am a property manager for a 438 unit condominium and have contracted with KPI 2, Inc. on many roofing projects over the past 12 years. KPI started in 2004 replacing sections of roofs and when it was decided by our Trustees to replace all roofs, KPI was contracted to complete the entire 34 buildings.
I find the principles of the company to be professional and responsive. Their experience and guidance in construction has been of great assistance to the Association. I would certainly hire them for any construction project and recommend them to any company needing those types of services.