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KPS Management Reviews (15)

Dear Mr***, Thank you for bringing this matter to our attention and for the kind words in the letter you provided to usWe appreciate the opportunity to address your concernsWe apologize for any miscommunication on our part regarding your request to schedule a walk through We try to provide the best possible customer service to all of our residents and we do encourage all our residents to participate in the move out walk throughs Unfortunately scheduling conflicts can sometimes hinder our ability to make appointments that will work for both the tenant and our staff’s schedules Our sincere apologies for the staffing challenge that resulted, in this case, in communication issues which prevented us from properly addressing your request This staffing issue has been addressed Please accept our apologies for your recent experience That being said, we can assure you that all of our walkthroughs, including yours, are conducted in a fair and professional manner by highly trained and experienced members of our staff, regardless of the tenant’s ability to participateThe walkthrough for your unit was completed by a member of our staff The apartment has already been reconditioned and cleaned Because of this a second walkthrough would not be helpful Please be assured that we do treat every deposit disposition in a fair and reasonable manner which conforms with landlord tenant lawsWith your deposit disposition you will we that we have provided a refund of prepaid rents and the remainder of your deposit after the cost of reconditioning and cleaning were deductedPlease compare your move in and move out walkthrough forms that you were provided for details on the items in need of recondition and cleaning Please feel free to contact our office directly if you’d like to discuss this matter further You can contact us at (509)842- We will do our best to respond quickly and to address your concerns fully Thank you again for being a resident in one of our multifamily communitiesWe wish you the best in your new home

Revdex.com:
At the same time, some or ANY call from you needed to have been done.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

If Mr *** feels the balance is incorrect he is welcome to bring in any receipts he may have for comparisonWe would be happy to compare his records to ours We have a very structured and well documented system of handling payments and accounting for payments madeHowever, if by chance we have made an error, we would be more than willing to make any corrections neededNo problem there At this time the information we have in our records show the balances owed as accurateWe encourage Mr*** to work directly with the management company to efficiently and effectively resolve these matters so that his rental history does not become adversely affectedWithout further information to the contrary, we believe these balances are accurate

Complaint: ***I am rejecting this response because:
I want reopen my claim because they told me I was caught up last month and now I hav $in fees and only $is from getting a new mailbox key witch is a lot but ok I asked how its possible to have that much in fees in month they are ripping me offSincerely,*** ***

Complaint: ***I am rejecting this response because:I already told them I didn't save my receipts like I should of but I am more then happy to look at there records to prove I have paid for my garage sense day one and how can I be all paid up one day then the next day I have a letter on my door for $then I go to pay it and it's $I no I owe late fees for last month and key fees of $so that should only be $not $I will pay the $a week from Friday
Sincerely,*** ***

I was given a call from the KPS office 414/2016  saying they would replace all my appliances in the apartment with new ones, I was also promised rental reimbursement of some sort. I was promised "the middle of next week" which is approximately 04/19 /16 that I would have these appliances...

replaced. I know emotions don't hold up well in court, I just want all the facts to be verifiable through a third party. Thank you for time Revdex.com staff.

Dear Mr. [redacted],
Thank you for bringing this matter to our attention and for the kind words in the letter you provided to us. We appreciate the opportunity to address your concerns. We apologize for any miscommunication on our part regarding your request to schedule a walk through.  We try to...

provide the best possible customer service to all of our residents and we do encourage all our residents to participate in the move out walk throughs.  Unfortunately scheduling conflicts can sometimes hinder our ability to make appointments that will work for both the tenant and our staff’s schedules.  Our sincere apologies for the staffing challenge that resulted, in this case, in communication issues which prevented us from properly addressing your request.  This staffing issue has been addressed.  Please accept our apologies for your recent experience.  
That being said, we can assure you that all of our walkthroughs, including yours, are conducted in a fair and professional manner by highly trained and experienced members of our staff, regardless of the tenant’s ability to participate. The walkthrough for your unit was completed by a member of our staff.  The apartment has already been reconditioned and cleaned.  Because of this a second walkthrough would not be helpful.  Please be assured that we do treat every deposit disposition in a fair and reasonable manner which conforms with landlord tenant laws. With your deposit disposition you will we that we have provided a refund of prepaid rents and the remainder of your deposit after the cost of reconditioning and cleaning were deducted. Please compare your move in and move out walkthrough forms that you were provided for details on the items in need of recondition and cleaning.  Please feel free to contact our office directly if you’d like to discuss this matter further.  You can contact us at (509)842-2322.  We will do our best to respond quickly and to address your concerns fully.   Thank you again for being a resident in one of our multifamily communities. We wish you the best in your new home.

Please see attached PDF document for our response. We hope this meets your needs. If you need any other assistance please let us know. Thank you. KPS Management
Revdex.com Complaint ID [redacted] subject, [redacted] Spokane, WA 99212 Reponse to Billing Issues: Mr. [redacted] moved...

into [redacted] on 7/7/2015 with a lease term beginning 7/7/2015 and ending 7/31/2016. $535 is the monthly rent on his apartment. Rent is due on the 1st day of the month. If rent is paid after the 3rd day of the month, beginning on day 4 a late charge of $35 is assessed. If beginning on the 5th day of the month, rent is still unpaid a daily fee of $5 is assessed. Since 8/1/2015, Mr [redacted] has paid rent late carrying a balance on his account until paid up on 3/5/2016. Mr. [redacted] also rents Garage [redacted]. The rent is $40 per month. Money Mr. [redacted] brings in is paid on his account. It has been applied first to the apartment rent (the account that carries late fees) and then applied to the garage rent. Mr. [redacted] has a balance on his garage account of $160 at this time. KPS posted a balance due letter on Mr. [redacted]'s door on 3/24/2016. Mr. [redacted] called inquiring about the balance and it was explained to him the same day.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Review: On July 5th, 2014 I received a 20 day notice that I was to move, I was not allowed to sign a new lease even though I have paid my rent and taken care of the property. I complied with the notice and moved out as of the 31st of July 2014. I did my move out walk through on the 4th of August 2014 with [redacted], I was told the only coming out of my deposit would be the $110 carpet cleaning fee and the $12 stove covers. Three weeks after I received my deposit back for $4.18, I was charged $265 for carpets, $148 for stove cleaning and $110 for unpaid rents. When I asked about these charges I was told to put it into writing and they would be reviewed. It is now September 5th 2014 and I have had no response. I have called several times and get an answering machine. This is the first place where I have not received my deposit back, I am a neat freak and always leave my home clean. This company has tried several times to charge me late fees and other fees even though all my rents where paid on time. I would not live in any of their properties nor recommend them to anyone for that matter.Desired Settlement: My deposit was $595, I would like my deposit back less the $110 carpet cleaning and the $12 stove pans. Total due to me is $473.

Business

Response:

Mr. [redacted] is a former resident manager and sales associate of our company. He no longer works for our company for reasons best not disclosed. The information found in this complaint is not accurate. We offer the following attached documentation in support of our position. Security Deposit Dispositions are handled the same way for all residents, regardless of their status as former Resident Managers. Security Deposit refunds and/or charges are determined by comparing the condition of the property upon move-in to that of move-out. A tenant is not charged for normal wear and tear nor are they charged for damaged items (if any) that were noted on the Move-In PCR. In the case of Mr. [redacted], an entrance/ Move-In walk through was performed at the time of move in (copy of the Move-In Property Condition Report (PCR) is attached here). An exit/Move-Out walk through was performed at the time of move out (copy of the PCR is also attached here). The charges found in the Security Deposit Disposition completed for Mr. [redacted] (copy attached here) were determined based on damages and cleaning required at the time of move out along with rents owed for not having vacated by the end of the month. Mr. [redacted] remained in possession of the property into the first week of the next month. Not included in this disposition are amounts owed for a garage/storage unit at a companion property which Mr. [redacted] left unpaid. Also attached please find a copy of staff communications documenting the timing and Mr. [redacted]'s behavior/interactions with our staff who were tasked with trying to schedule a timely walk through for him. Despite Mr. [redacted]'s claims, please be assured we care very much about providing excellent customer service and we have indeed responded to him regarding his concerns. We do not charge tenants inappropriately nor unnecessarily for security deposits or any fees. We are not in a position to offer Mr. [redacted] further refund of Security Deposit funds as he currently owes money for unpaid garage/storage use at a companion property and disposal of a very large screen TV which was not charged to him at the time the disposition was prepared. We sincerely wish Mr. [redacted] the best but respectfully request he stop contacting our offices. His profane language and multiple weekly phone calls are essentially harassment at this point. Our business has been concluded.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

To the owners of KPS. I left the residence on the 30th of July. I was told the walk-through could not be done till a week later. Because of my experience in working with your company and seeing the several times you miss treated or overcharged your tenants I requested to be present during the walk-through before surrendering the keys. As to the many phone calls and requests to review my deposit my messages were never returned, nor did anyone attempt to contact me. I proceeded to pursue assistance from the Revdex.com in order to gain a response. This was after a month of trying to contact someone.

I spent 5 hours cleaning, wiping down walls, cleaning the stove, putting in new stove pans, and shampooing the carpets. I have no animals so the carpets only had normal wear and tear which is to be expected in any rental. The lease states there is a $110 non-refundable carpet cleaning, not $265. Also, the $110 for back rents is a false charge as my rent was current with a $9 credit. The allegation for the past charges of cleaning and back rent for the garage are also false. I have a receipt for the garage showing I paid for the last month and a letter letting you know I did not need it anymore. I cleaned out all my things and swept and cleaned it out prior to vacating. In your response you stated I was charged for a Large television disposal. The T.V. was given to the Brad's family in #1. They are friends of mine. They informed me that you came and took it from their porch in mid September some month and a half after I had moved out.

I am requesting a refund for the $155 difference in carpet charges, the $110 alleged back rents, and the $145 for cleaning. As for my complaint to the Revdex.com it has nothing to do with past employment, it has to do with my lease contract with your company.

I have attached the receipts and both a copy of my move-in and move-out reports. Also, there is a copy of the final statement and $4.18 check I received for my returned deposit. I have not cashed this check because I am disputing your alleged charges.

Business

Response:

As previously communicated, Mr. [redacted] is a former Resident Manager and Sales Associate who no longer works for the company. He was given a notice to vacate for reasons best not disclosed here. The information found in his complaint is misleading and inaccurate. For Example, the non-refundable portion of the Security Deposit is actually $200, not $110 as he has stated here. Security Deposit dispositions are handled in the same fashion for all residents, regardless of their status as a former resident manager. The condition of the property at the time of move in is compared to the condition of the property upon vacating. A property condition report is filled out in both cases and is used for reference. Tenants are responsible for any damages and/or cleaning in excess of the move in condition. A tenant is not charged for normal wear and tear. On page 8, Section VI, last paragraph, of the rental contract agreed to by Mr. [redacted] prior to move in, clearly states the following: "The Security-damage-cleaning deposit is only a deposit toward any charges levied...if the cost of restoring the rental unit is greater than the deposit, TENANT is liable for those charges.". The property management company serves at the pleasure of the Property Owner. We are not in a position to grant Mr. [redacted]'s request for a refund in excess of what he has already been refunded, as previously documented. Furthermore, Mr. [redacted] currently owes the property owner money for unpaid garage/storage use at a companion property. We sincerely wish Mr. [redacted] the best but respectfully request he stop contacting our offices. His aggressive phone calls are essentially harassing at this point. Our business has been concluded.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

To KPS,

I have shown you proof that you owe me money. I have also disproved that I owe for the Garage by attaching not only the receipts but also the letter from you stating that when I paid, all the "alleged" balance would be forgiven. Also, in the lease I signed the carpet cleaning deposit was for $110. You raised the amount 4 months after I signed my new lease for Heatherwood Manor. I am not to sure how, with these business tactics, you are still in business. I was not the only tenant you have done this to and if I don't stand up for my rights I will not be the last that you swindle money from. I was hoping to handle this matter without going to court but as I see in your response I will have to resort to that. After showing you that I have proof you owe the monies you are still refusing to pay. As I stated before I will not accept your $4.18 return for my deposit.

[redacted] is one of the worst managers I have ever delt with. It took them over a month to fix tile that came off in my shower. Her property [redacted] is old and needs fixed up. The driveway needs pathed there is no play area for the kids they are very money hungrey and charge outrageous rent for there property. [redacted] is never available to talk with.

When I decided to rent from kps they assured me that they would clean the unit. Well the unit is more than dirty. On day three I found a heroin needle in the bathroom. Umm that's not clean. Then I vacuum my carpet. Oh my it was so dirty I think my vacuum wanted to throw up. Then my heater broke un the middle of winter when it was negative degrees outside and I put five work orders in and finally had my heater fixed 3 months later. Then we had our cars broken into or stolen, therefore we asked for lights out by the cars which never happened. Well another month went by and out house was broken into. We asked them to please fix the locks on the front and back door as I couldn't lock them. Instead of that happening they didn't fix it. Then another tenents dog attacked ours twice. That was horrible. Another tenent grew pot and decided to sell it all hours of the night. Oh our mail was stolen multiple times and when asking the company to do something they never did.

Review: Upon vacating an apartment after fulfilling my one year lease I was denied any of my deposit refund. I scheduled a meeting with [redacted] to discuss details about withholding my deposit. this meeting took place in july. I brought all my documents and we agreed that she would refund me in the amount of $125 and she admitted her mistake. It is now October and I am yet to receive my check in the amount of $125. I have made numerous calls to her office and always I am given the runaround. Last week I visited the office and [redacted] happened to be in the hallway so I asked her about my check. She said "maybe you aren't entitled to that money." I informed her that I have a voice recording of our meeting where she agreed to pay me $125. I also informed her that I would be contacting your bureau as well as the landlord tenant act people. I was a good clean tenant and never caused any problems for them. It should be noted that the charges that I was charged on my final inspection were outrageous such as $6.00 for a lightbulb and many ,more,that totaled over $300 of fraudulent deductions showing the kind of dishonesty kps is conducting business with. I should have received at least $450 of my deposit but my documentation could only prove $125 and so I agreed to that. I have left my forwarding address with their office numerous times.Desired Settlement: I would like a settlement in the amount of $350.00. $125 for the amount agreed to as well as an additional $225 for the trouble of having to take out a payday loan that went well overdue as a result of not receiving my deposit refund that I was counting on to pay childcare ,bills etc.

Business

Response:

Dear Sir/Madam, I have attached our response to [redacted] complaint here as a PDF file, along with supporting documentation. [redacted] may pick up his refund CK at our offices since the address we have on file for him is undeliverable by the post office. Thank you very much for the opportunity to respond to this inquiry. Here at KPS we care very much about our residents and the clients we serve. We strive very hard to give the best customer service we can and to resolve any issues or complaints as quickly as possible. -[redacted]

Kps management is absolutely the worse management company I have ever done business with. When I moved into my apartment the blinds were old, dirty and damaged. I was told by the person showing me around that blinds were not an issue and that someone would come in shortly after I move in to replace them. It never happened and I was charged an insane amount of money for the replacement of the blinds on my deposit.
There were spots on the wall which looked like they were freshly spackled over and were also supposed to get painted over after I moved in. There were a few paint cans left inside the hall way closet which limited my use to its full potential and they were there through my entire stay.
If something breaks or needs attention forget it. It takes weeks for them to take your claim seriously enough that they might actually look into it. There is one person in charge of repairs and he never has the time to fix anything.
The rent was 695 a month and a crazy amount for the deposit. But the apartment was not in the shape of a 700 dollar a month apartment. It was a huge rip off and never even felt like home.
Now nothing that I was promised when I first moved in could be backed up because the person that showed me the apartment quit soon after.And I still havent received my deposit to this day.they don't have a stable management system because every manager KPS hires quits soon after.
We hear rumors about the owner, that she cares more about money and less about her business and it shows. Also that she is a tyrant who is even a little [redacted]. I have never met the woman but the way she runs her business is definitely evident of her lack of proffesionalism.

Worse Rental Experience We've Ever Had!
A previous rental plan fell through and left us in a pinch to find a new place to live quickly within our budget, so we found the [redacted] apartments managed by KPS Management. They were overpriced for how nasty and old everything was, but we had to have somewhere to live. The carpet had stains, burns, and was literally shredding. Most of the drawers and counters were falling apart, the place was not as clean as it should have been (inside or out), we did considerable cleaning upon moving in.
They were missing the necessary grate and screen for the fireplace to make it possible to even have a fire.....kind of an important thing for the price you're paying to enjoy a fireplace! We put in a work order which probably made its way to the circular file folder as there was still no sign of it at the end of our 6 month lease.
We had to move out early due to my husband's job out of state and paid almost 2 months extra. I can understand no mercy in policies (though nowhere in our written paperwork that we were provided was there any lease breaking penalty spelled out), this is business afterall.
So almost 2 months later, we had a family member come to do the walk thru. We were charged for 4 hours @ $25/hour (let's be honest, they probably paid someone $10) because (per their representative "no matter how small the mess, we have to charge that minimum for someone to come out and clean it up"..).one "mess" that automatically meant they took $100 out of our deposit? The fact that there were leaves that blew onto the back deck that we had left in broom swept condition. The kicker-when we moved in....do you think it was broom swept? NOPE!
They were extremely neglectful in returning phone calls and arranging timely walk thru appointments. Once they have your money, why would they care to return your calls afterall? Their representative was adamant that we had been issued a key that we never were (and was not in fact needed at that property). I don't like being called a liar. Luckily, after my advising him I would spread the truth of their deposit gouging and dishonesty, it looks like they didn't charge us for the imaginary key afterall (not that you can tell as they did a poor job of itemizing any charges, despite my request).
Their letterhead says "Quality Rental Housing, Affordable Prices, and Unbeatable Service". Pretty much the exact opposite of what we experienced. I would NEVER recommend working with this company. Very dishonest, very poor quality.

We are former tenants of KPS Management who have not been provided any details on a damage claim presented to a potential landlord. When contacted for an explanation the KPS representatives were rude and hung up on us. They have not followed the state law to provide a deposit statement and have forced us to obtain legal services against them.

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Description: Property Management, Janitor Service, Real Estate, Real Estate Rental Service, Real Estate - Rentals by Individuals, Handyman Services, Ground Maintenance, Real Estate - Commercial, Real Estate Agents, Lawn Maintenance, Contractors - General

Address: 524 N Mullan Rd Ste 101, Spokane Valley, Washington, United States, 99206-2410

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Fax:

+1 (509) 893-2202

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This website was reported to be associated with KPS Management.


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