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KPVM-TV 41

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KPVM-TV 41 Reviews (1)

We,re sorry Mrs [redacted] did not understand the processThe first thing is Brett did not talk to her on the on 2-1-nor 2-2-18, she talked to me( Roger ) I talked to [redacted] on the phone both daysI explained to her that an estimate to rebuild would be $3000-for the transmission aloneI also checked our suppliers for re-manufactured transmissions and none were or are availableshe advised me that was more than she wanted to spend/invest in that old of carI also let [redacted] know that I could get a used one with approximately half the mileage of what her car currently hasit should be noted that on the 1st that Mike our service manager was setting beside me at his desk and states that he heard our conversation about this car and that I told her it had approximately half the mileage that her car had on it,and those were the words that I usedThe reason everybody here remembers this car is because it is an odd carthe vehicle in question is a Suzuki XL-with thousand miles on it and multiple issues with it as far as repairs being neededThe original estimate for the repairs was $which she authorized on 2-2-with me ( Roger ) over the phoneplease note the transmission was ordered on 2-2-@ 11:and delivered on the 7thwe can not control shipping timesit was ordered on same day she authorized repair.We contacted her on the 8th and advised her the rear seal on her engine should be replaced and the front were completely worn out and should be replaced,in which she authorized the repairs which brought her new total to $.This vehicle had front cv axles ,front brakes,rear main crank shaft seal replacedThe transmission alone would have been approximately $1700-$without any other repairs or partsThe transmission could not have been replaced without new axles because of them being worn out There was nothing misleading in the way this was handledPlease see attachments on vehicleWe are a AAA affiliate and a NAPA AUTO CARE facility in which we have to meet all their criteria , we've been in business over years and do not have a reputation for this kind of businessWe would have a signed copy ,but she took it when she leftIf there is a problem with the transmission in question,it does have a nation wide warranty on it so another repair facility can address her concerns if needed ,if she doesn't trust us

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