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KQ Ranch Resort

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Reviews KQ Ranch Resort

KQ Ranch Resort Reviews (16)

Was offered a free weekend, tablet and days of free camping to sit through a presentation Agreed and showed up for a nice weekend without the kids Was told the presentation was a must to attend or we would be asked to leave and charged for our weekend We attended the high pressure presentation and told them we really didn't have much money to sign up for a monthly membership They promised all kinds of free perks and camp grounds with our membershipWe again said we really cant afford it They would not take no for answer We finally signed up for a year under an veteran rate, we told her we were not veterans, she said its ok, they would really check After a few months our living situation and financial situation took an unexpected dive and we were forced to live with familyWe called to cancel and it was extremely hard to get a hold of anyone We were given the name Toni [redacted] After leaving many voice mails with our cell phone numbers to call back and being specific not to call the house because we would not be home, Toni would call the house and leave a message After months of trying to get a hold of Toni, I was able to speak to her supervisor and explained the situation Why? Because their marketing department told her she needed to contact me because I had left bad reviews on Yelp and their Facebook pages after my frustration of trying to get a hold of someone When she called my husband she said she watched Toni call himMy husband said I answered when you called, what number did she dial? She said she didn't know After talking to the supervisor, we were connected to Toni who after everything still refused to cancel the membershipInstead she asked that we take down our negative review Serious? We said we would cancel our card and refuse to pay, we were met with treats of collections We said you never took our social security numbers, we were met with "we have our ways" I don't know if this company is licensed I know they are doing some shady practices

I am sorry that Mr [redacted] is not satisfied with our solutionI understand the mileage issue and therefore will extend his trial usage to include our Cherry Valley Ranch campground which is much closer to his homeThe reason I offered Emerald Cove is that it has many more amenities to offer but it is the distance Mr [redacted] mentioned.It is not our intent to punish Mr [redacted] or to offer him something he cannot useIt is still our mindset that a return visit to KQ Ranch would not be beneficial to Mr [redacted] or to our staff at the parkThis is all I can offer to remedy the problemI will send out a trial membership certificate establishing his ability to use either Emerald Cove (right on the river, two swimming pools, jacuzzi, pool side snackbar, activities, etc.,) or CHerry ValleyI will also notify our reservations of his ability to use either.Thank you, [redacted] ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Response to KQ's second offer.This complaint has been going on since October 17, 2015, when KQ ranch refused to let me in the day after the presentation, to have the certificates I received signed( otherwise they would not be valid)Even with Certificates in hand they maintained I was a now show.Eventually after multiple threats form the KQ staff they were signedWhen I attempted to use the camping nights at KQ, I was told I had been banned, this was the first I heard if it.After multiple hone calls and even more excuses I wrote to the park and sales managercopies to Mr *** the President at both Crystal Cove and his Home address(proof of receipt attached on first complaint to BB)There was no response to the Revdex.com's first letter. OFFER 1KQ responded to the Revdex.com's second letterOffering nights at Chrystal cove Adding miles one way. miles X X uses = miles further than if I had used KQ Ranch, for which they had given me a certificateKq ranch stated they had offered me the Emerald cove as it had many more amenities that I could use, without talking to me , considering my interests and/or activities.Further stating that was in my best interestOFFER 2Again suggesting it was in my best interest, without consulting me, I Should use cherry CoveA mere miles one way and min of extra travel, through heavy traffic at a site located near busy roadsAs this they claimed better suited my needs.Thousand trails valued these nights at $ 000To be used only at KQ RanchKQ Ranch/ Colorado river adventures, have never responded to my letter, received by both KQ and Colorado river adventuress have never contacted me to try and resolve this,Responses to My Revdex.com complaint was responded to on your second request,Continued lies as to my behavior, delaying tactics and presumptions statements as to whats better for me.KQ Ranch / Colorado River Adventures needs to deliver on their promise, and stop trying the bait and switch and send me to fa lung undesirable parks.THE PROMISEThousand trails valued these nights at $ 000To be used only at KQ Ranch
Regards,
*** ***

Mr*** had an aptto visit our campground for a sales presentationAfter he made this reservation he was mailed a confirmation letterIn this letter the qualifications are clearly outlined"Along with other qualifications it states "Please bring two forms of ID (driver's license and check
book or credit card)Mr*** says the letter didn't explain this but I have a copy of the letter Mr*** was sent and it states the above. Without proper ID we have no obligation to fulfill the obligations of the offering.Thank you for the opportunity to respond to this complaint.Sincerely,*** ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only info received from these people was the item I provided you in original claimNothing else never received any mailed items from these peopleShe is LYING
Regards,
*** ***

Below is an abbreviated letter sent to sales manager and park managerAfter no response I sent a copy to *** ***, CEO at the head office, *** *** adv
No response
The treatment by the staff and management ,denials and refusal to deliver on their offer
Mr** ***
CC .Ms*** ***
*** *** *** **
*** ** ***
After receiving a sales call from California River Adventures, inviting me to a sales presentation, I agreed and I received a letter dated October 5, 2015, confirming dare and time October 17, at PM
Free one year membership, nights camping at KQ a $ value
Android tablet
$ fuel certificate
Bonus gift of $ value
I checked in and a receptionist Ms***, Attended the presentation, and said that I was not ready to buy,
Miss *** became abrupt, short, handed me a tablet, a one year trial membership certificate., neither were signed
I returned the next day the gate guard me that I wa

I am sorry to not have responded earlierThis is the first I was aware of the issue, although this particular case sounds familiarI can apologize for any miscommunication and/or misconduct that Mr*** suffered during his visit to KQ RanchMy first inclination was to go ahead and honor his
desire (and right) to use his trial membershipBut when I pulled his record of the visit in order to update the notes I ready where Mr*** was more than rude to our staff at KQ Ranch, calling the girl at the gate "A *** liar! I know this is a case of "he said/she said", but in order to avoid future problems I have decided this. I will send Mr*** out a revised membership cert, allowing him usage at our Emerald Cove Resort(same rules and usage polices but at Emerald Cove Only)I am sure Mr*** would prefer this anyway if his version of the circumstances is the truthI believe this is a "win win" solution. Thank you, *** ***Office Manager

Was offered a free weekend, tablet and days of free camping to sit through a presentation Agreed and showed up for a nice weekend without the kids Was told the presentation was a must to attend or we would be asked to leave and charged for our weekend We attended the high pressure presentation and told them we really didn't have much money to sign up for a monthly membership They promised all kinds of free perks and camp grounds with our membershipWe again said we really cant afford it They would not take no for answer We finally signed up for a year under an veteran rate, we told her we were not veterans, she said its ok, they would really check After a few months our living situation and financial situation took an unexpected dive and we were forced to live with familyWe called to cancel and it was extremely hard to get a hold of anyone We were given the name Toni *** After leaving many voice mails with our cell phone numbers to call back and being specific not to call the house because we would not be home, Toni would call the house and leave a message After months of trying to get a hold of Toni, I was able to speak to her supervisor and explained the situation Why? Because their marketing department told her she needed to contact me because I had left bad reviews on Yelp and their Facebook pages after my frustration of trying to get a hold of someone When she called my husband she said she watched Toni call himMy husband said I answered when you called, what number did she dial? She said she didn't know After talking to the supervisor, we were connected to Toni who after everything still refused to cancel the membershipInstead she asked that we take down our negative review Serious? We said we would cancel our card and refuse to pay, we were met with treats of collections We said you never took our social security numbers, we were met with "we have our ways" I don't know if this company is licensed I know they are doing some shady practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry but this is the the trick they play Carlsbad to KQ ranch, miles hr 23Carlsbad t emerald cove miles hr 24the added difference miles hr 01 ...that is a one way trip plus the stay is only Sunday through Thursday. the additional mileage would be (miles X there and back + trips)therefore adding an extra miles and hours travel time.Please note there is also no denial of the course of events rather they add " I swore at the gate guard"I have a witness that will testify this never happenedNo this is not acceptableI would like the Nights as promised at KQ Ranch or the $ 1000, the value they put on the nights/membership
Regards,
*** ***

I had won this entry I filled out at camping world and so I got a call from a lady at the resort telling me I was of the winners and said I had won $in gas credit and a yrs free membership there and a android tabletAll I had to do was show up I was under no obligation to buy anything that day just listen to the tour about the different packages they had to offerWhen I got there they had me fill out an application which I didnt know aboutThan a lady there looked at it and said, oh Im sorry this promotion is only for people who are workingI said Im waiting on my disability said still no Im sorryBut if you decide to go back to work call us and you can come back inI didnt know about any of this I drove over an hr to get there with no ac in my car and hot out and I get told noYou guys said garanteed what happened to thatI won something and you just decide no I cant have it thats not right

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry but this is the the trick they play Carlsbad to KQ ranch, miles hr 23Carlsbad t emerald cove miles hr 24the added difference miles hr 01 ...that is a one way trip plus the stay is only Sunday through Thursday. the additional mileage would be (miles X there and back + trips)therefore adding an extra miles and hours travel time.Please note there is also no denial of the course of events rather they add " I swore at the gate guard"I have a witness that will testify this never happenedNo this is not acceptableI would like the Nights as promised at KQ Ranch or the $ 1000, the value they put on the nights/membership
Regards,
*** ***

I am sorry to not have responded earlierThis is the first I was aware of the issue, although this particular case sounds familiarI can apologize for any miscommunication and/or misconduct that Mr*** suffered during his visit to KQ RanchMy first inclination was to go ahead and honor his
desire (and right) to use his trial membershipBut when I pulled his record of the visit in order to update the notes I ready where Mr*** was more than rude to our staff at KQ Ranch, calling the girl at the gate "A *** liar! I know this is a case of "he said/she said", but in order to avoid future problems I have decided this. I will send Mr*** out a revised membership cert, allowing him usage at our Emerald Cove Resort(same rules and usage polices but at Emerald Cove Only)I am sure Mr*** would prefer this anyway if his version of the circumstances is the truthI believe this is a "win win" solution. Thank you, *** ***Office Manager

I am sorry that Mr*** is not satisfied with our solutionI understand the mileage issue and therefore will extend his trial usage to include our Cherry Valley Ranch campground which is much closer to his homeThe reason I offered Emerald Cove is that it has many more amenities to offer but it is the distance Mr*** mentioned.It is not our intent to punish Mr*** or to offer him something he cannot useIt is still our mindset that a return visit to KQ Ranch would not be beneficial to Mr*** or to our staff at the parkThis is all I can offer to remedy the problemI will send out a trial membership certificate establishing his ability to use either Emerald Cove (right on the river, two swimming pools, jacuzzi, pool side snackbar, activities, etc.,) or CHerry ValleyI will also notify our reservations of his ability to use either.Thank you,*** ***Office Manager

I am sorry that Mr. [redacted] is not satisfied with our solution. I understand the mileage issue and therefore will extend his trial usage to include our Cherry Valley Ranch campground which is much closer to his home. The reason I offered Emerald Cove is that it has many more amenities to offer but it is the distance Mr. [redacted] mentioned.It is not our intent to punish Mr. [redacted] or to offer him something he cannot use. It is still our mindset that a return visit to KQ Ranch would not be beneficial to Mr. [redacted] or to our staff at the park. This is all I can offer to remedy the problem. I will send out a trial membership certificate establishing his ability to use either Emerald Cove (right on the river, two swimming pools, jacuzzi, pool side snackbar, activities, etc.,) or CHerry Valley. I will also notify our reservations of his ability to use either.Thank you,[redacted]Office Manager

I am sorry that the customer finds my response unsatisfactory. It still remains that our process from verbal contact to written contact clearly states that you must bring identification to the presentation. It is imperative that we verify identification for issuance of the gifts. Our marketing efforts target customers whose interests would be beneficial to our sales efforts. It is only "good business" to verify that the customer in attendance is in fact the person we have invited out for the sales presentation. Again, I am sorry that there was a misunderstanding. If Mr. [redacted] would like to re-book with us and bring with him the required documentation he only needs to call.Cordially,[redacted]Office M:anager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Response to KQ's second  offer.This complaint has been going on since  October 17, 2015, when KQ ranch refused to let me in the day after the presentation, to have the certificates I received signed. ( otherwise they would not be valid)Even with Certificates in hand they maintained I was a now show.Eventually after multiple threats form the KQ staff they were signedWhen I attempted to use the camping nights at KQ, I was told I had been banned, this was the first I heard if it.After multiple hone calls and even more excuses I wrote to the park and sales manager. copies to Mr [redacted] the President at both Crystal Cove and his Home address(proof of receipt attached on first complaint to BB)There was no response to the Revdex.com's first letter. OFFER 1KQ responded to the Revdex.com's second letter. Offering nights at Chrystal cove.  Adding 220 miles one way. 220 miles X 2  X 4 uses = 1760 miles further than if I had used KQ Ranch, for which they had given me a certificate. Kq ranch stated they had offered me the Emerald cove as it had many more amenities that I could use, without talking to me , considering my interests and/or activities.Further stating that was in my best interestOFFER 2Again suggesting it was in my best interest, without consulting me, I Should use cherry Cove. A mere 30 miles  one way and 30 min of extra travel, through heavy traffic at a site located near busy roads. As this they claimed better suited my needs.Thousand trails valued these 20 nights at $ 1 000To be used only at KQ RanchKQ Ranch/ Colorado river adventures, have never responded to my letter, received by both KQ and Colorado river adventuress have never contacted me to try and resolve this,Responses to My Revdex.com complaint was responded to on your second request,Continued lies as to my behavior, delaying tactics and presumptions statements as to whats better for me.KQ Ranch / Colorado River Adventures needs to deliver on their promise, and stop trying the bait and switch and send me to fa lung undesirable parks.THE PROMISEThousand trails valued these 20 nights at $ 1 000To be used only at KQ Ranch
Regards,
[redacted]

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Address: 449 KQ Ranch Rd, Julian, California, United States, 92036

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