K&R Auto Sales, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. This was absolutely not the case as we did put a down payment down on the vehicle, the salesman no longer works there and therefore could not attest to what happened nor could the general manager as he was not part of the finance processLess than six months later I was able to purchase a newer more expensive vehicle with no issue on financing and just this month I also purchased a second vehicle for 63,So I am unsure how a 12,vehicle needed the price loweredIn addition to the consumer the purchase of *** insurance is to protect the difference financed from what is owed and has nothing to do with sale priceI have purchased dozens of vehicles in my life and sometimes the dealer has sold below the sticker price as is when buying a used carNever have I had to surrender *** insurance or warranties due to customerIn fact the dealer that purchased the car from me paid for those insurances when they paid off the loan with *** *** ***Kand R has no claim to them And if this is business practice why is this not written on a legally prepared form rather than a word document created by the dealership? Understanding that the company wishes to support their employee, dismissing two customers who were actually there seems an odd way to conduct business.
Regards,
*** ***

*** and *** *** Purchases their vehicle on 08/26/at that time the customer let K and R know that they would not purchase the extended warranty that was offer to them and in result the customer understood that they had a day mile warranty offer by K and R auto salesK and R auto sales did replace the customer radiatorWe are now almost month since the customer warranty has expired and the customer has driven the vehicle about milesThis customer is out of warranty with K and R auto salesK and R auto sales did recommend a few local mechanic in are area that the customer could call to get their vehicle fix and if they mentioned that they were a K and R auto sales customer they should receive a quote at a discounted rateAny further question feel free to contact me at the dealership. General Manager ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
when we went to k and r and dropped the *** off for them to fix we asked for our money back*** denied giving us our money back and said that was not an option and that they would fix the ***On Christmas Eve I was told on the phone by k and r that they would be giving us our money backIt was not until the following Monday when we drove to k and r they *** said he changed his mind and he was actually not giving us our money backYes we were very upset and let them knowWe did not harras anyone or tell the customers not to buy from themWe actually told those customers we would not talk to them about the situation. At this point we are into our 2nd week or renting a car at $a weekOur day warranty has expired, the temp plates have expired, and we have no idea when we will get the *** backWe have been promised several times when we would have it and it still is not back.
Regards,
*** ***

At the time of sale there was a noise we agreed to fixThe repairs were made and the noise was goneWe have never heard another complaint from the customer until receipt of your letterIf the customer had followed the law and returned to us we would be more than happy to make the necessary
repairsThis information is on the Federal Buyers guide signed by the customerHere it is two months later and customer says he had repairs done buy who knows who and wants a check for $1,He has failed to follow the procedure for repair under warrantyWe were not given the opportunity to fulfill our obligation

K and R auto sales will be responsible for the Key and the window regulator for the customer carThe exhaust Issue unfortunately happen months after the vehicle was out of the day mile warrantyThe customer was offered extended warranty and she decline to get one at the time of purchaseK and R auto sales is okay with the prior arrangement of the customer taking the car to her mechanic in wiscasset to have the key and regulator fixHer mechanic can contact me here at the dealership for payment. General Manger ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We have filed papers with the Attorney General.Here is a receipt from the garage that
checked the van out and told us the engine has been leaking anti freeze inside since we got it and the engine is goingYou may call him. Just remember the problem started within your day period and got worse because it was never fixed properlyThos is a message from *** *** the saleman.*** ***s number ***Please call him
Regards,
*** ***

The customer purchased the vehicle and did have an issue a couple days later. We directed the customer to their local [redacted] dealer and we paid for the diagnosis and supposed repair. The dealer assured us the problem was solved with a new $400 key. A couple days later the same problem occurred. Again...

it was sent back to their local [redacted] dealer and diagnosed again. Now they decided there was a problem with their wireless control module security system. They advised us that a part was unavailable as the item was nationally backordered. At this point understandably they were extremely upset. We offered to refund their money. The customer then said no they wanted it repaired. We were able to locate a facility in Texas that could repair their WCM and return it back to us. The part was sent to the repair facility. We received a call a few days later saying it needed a new PCM (computer module) to fix. We located one and this has been sent to Texas. They expect to ship it back today. We should receive it Friday and hopefully will have them back on the road. The national backorder made a difficult situation worse but we were able to work around it. During this process the customer came to K&R and started verbally abusing employees at K&R and harassing customers. We actually had a customer walk out due to the customer telling them not to buy a vehicle here. It got to the point that we had to call the local Police and have them removed. This is never a good situation. Do to the situation we were not comfortable giving them a loaner car for fear they would damage it in some way. Since then we have kept them advised as to the status of their vehicle. We expect that they will have it back early next week. We understand temper can flare in situations like this so we hold no ill will. If it had been properly diagnosed by [redacted] the first it would have been resolved by now. We felt we have done everything we can to solve the situation. The customer has since been very calm and reasonable. The holidays can cause many people to get stressed out. We understand. Hopefully this will be resolved to their satisfaction shortly. [redacted] General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. We have been through the process of calling the local mechanic.  They have stated that they need to speak with K&R to have the work authorized and for payment.  [redacted] at K&R stated when we reported to him about the rusted out exhaust that he would call the mechanic, authorized the work and payment; then he said he would call me back so I would know it was set up for me to make an appointment.  At the time he also stated that they would have our mechanic look at the exhaust and have that fixed also.  K&R has on many occasions not returned calls when they had promised to do so.  Its hard to follow through and have this resolved when K&R continually drop's the ball and does not commit to what comes out of their mouth.  We want this resolved.  K&R needs to call the mechanic, authorize the work and payment for the key, window, and exhaust.  Then they need to call me to confirm they have contacted the mechanic.  I will then call the mechanic and set up the appointment.  
Regards,
Olivia Wheeler

Good afternoon, Once again the customer was totally aware of how the transaction was approved by without additional money down by dropping our price and adding some additional profit to the [redacted] policy cost. He signed a form explaining there would be no refund of the [redacted] or Warranty if cancelled. As the warranty was not part of the price drop we did in fact refund the warranty money. It was clearly explained by the salesperson and Finance manager. The vehicle was an extremely hard to find [redacted] model. There was very little profit margin in the car and the customer clearly understood the situation.  As stated before if they were not teenage friends of the GM it would not have happened. We stand by our decision as the was no deceit or misunderstanding of any kind. I am happy to provide the signed cancellation waiver which you can see is clearly the customers signature and was not slid in the pile without him knowing or seeing it.  Best regards, [redacted]General Manager

K & R auto sales did agree to fix the window and the get the customer a spare key. Customer brought the car to us to have it fixed and after diagnosing the problem we could not fix the window here at the dealership. We did agree to have the window fix at the customer mechanic and I did call to...

authorise the work to be perform and set an appt and went over the details with the customer father. 30 day or more went by with out contact by the customer and then the father called. K @ R assume the work was perform and found out it wasn't done yet. At that point the father told me her muffler had issue and she was on the side of the road. K @ R doesn't know why the customer did not bring the car in to have it fix or contact K @ R to let us know that it wasn't fix yet or had a problem getting to her appt with her mechanic only when it had a muffler issue months after the purchase is when we were contacted. K @ R will be happy to pay for the key and the window regulator as we agree on purchase. The customer will need to call and make the appointment with there mechanic and K @ R will authorise the work. K @ R auto sales apologizes for any inconvenience if any further question please contact the dealership [redacted]

The customer purchased [redacted] in July of 1995. At the time he did not have a large enough down payment to get approved at a price we could accept without an additional $921 down payment. We agreed that we would accept a lower price  and the [redacted] protection would be sold to them...

for $895. This allowed us to recoup SOME of our $921 discount. It was made very clear during the process by my finance manager and salesperson. We had the customer sign a form stating that if he cancelled the [redacted] insurance for any reason we would keep the proceeds of such cancellation. When he called from another state months later and said he had traded the vehicle in and wanted to cancel the [redacted] and Warranty we were glad to give him his refund on the Vehicle Service Contract. We also reminded him of the agreement we made on the price and adjusted [redacted] cost. We even faxed him the agreement with his signature on it. We reminded him he would not have been able to purchase the car without another $921 down payment had we not done so.........There was no deception or misrepresentation of any kind and the only reason we even did it was because his significant other was an acquaintance of an employee here. At that point the customer seemed satisfied.