K&R Auto Sales

K & R auto sales did agree to fix the window and the get the customer a spare keyCustomer brought the car to us to have it fixed and after diagnosing the problem we could not fix the window here at the dealershipWe did agree to have the window fix at the customer mechanic and I did call to authorise the work to be perform and set an appt and went over the details with the customer fatherday or more went by with out contact by the customer and then the father calledK @ R assume the work was perform and found out it wasn't done yetAt that point the father told me her muffler had issue and she was on the side of the roadK @ R doesn't know why the customer did not bring the car in to have it fix or contact K @ R to let us know that it wasn't fix yet or had a problem getting to her appt with her mechanic only when it had a muffler issue months after the purchase is when we were contactedK @ R will be happy to pay for the key and the window regulator as we agree on purchaseThe customer will need to call and make the appointment with there mechanic and K @ R will authorise the workK @ R auto sales apologizes for any inconvenience if any further question please contact the dealership [redacted]

Good afternoon, Once again the customer was totally aware of how the transaction was approved by without additional money down by dropping our price and adding some additional profit to the [redacted] policy costHe signed a form explaining there would be no refund of the [redacted] or Warranty if cancelledAs the warranty was not part of the price drop we did in fact refund the warranty moneyIt was clearly explained by the salesperson and Finance managerThe vehicle was an extremely hard to find [redacted] modelThere was very little profit margin in the car and the customer clearly understood the situation As stated before if they were not teenage friends of the GM it would not have happenedWe stand by our decision as the was no deceit or misunderstanding of any kindI am happy to provide the signed cancellation waiver which you can see is clearly the customers signature and was not slid in the pile without him knowing or seeing it Best regards, [redacted] General Manager

The customer purchased [redacted] in July of At the time he did not have a large enough down payment to get approved at a price we could accept without an additional $down paymentWe agreed that we would accept a lower price and the [redacted] protection would be sold to them for $This allowed us to recoup SOME of our $discountIt was made very clear during the process by my finance manager and salespersonWe had the customer sign a form stating that if he cancelled the [redacted] insurance for any reason we would keep the proceeds of such cancellationWhen he called from another state months later and said he had traded the vehicle in and wanted to cancel the [redacted] and Warranty we were glad to give him his refund on the Vehicle Service ContractWe also reminded him of the agreement we made on the price and adjusted [redacted] costWe even faxed him the agreement with his signature on itWe reminded him he would not have been able to purchase the car without another $down payment had we not done so.........There was no deception or misrepresentation of any kind and the only reason we even did it was because his significant other was an acquaintance of an employee hereAt that point the customer seemed satisfied