K&R Tree and Landscape

Complaint: [redacted] I am rejecting this response because: We will wait for the results of Oracle's investigation and then proceed from there Sincerely, [redacted]

Dear [redacted] , We are still reviewing the complaintThank you for your patience [redacted] Executive Escalations

Dear *** [redacted] , I am in receipt of your complaintWe are currently researching the issue and we will be back to you once our investigation is complete Thank you for bringing this to my attention [redacted] Executive Escalations

Dear ***, We continue to work on your credit card issue and will update you on progress Thank You, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/12/10) */ Dear Ms [redacted] , I am in receipt of your complaintThank you for bringing this to our attentionSomeone will be in contact with you soon Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is polite, but there is no resolutionMr [redacted] informed me that someone will be in contact with me soon

Initial Business Response / [redacted] (1000, 23, 2015/10/23) */ I am in receipt of your complaintThank you for bringing this to our attentionSomeone will be in contact with you soon Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 25, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) no one has contacted me yetthanks Final Business Response / [redacted] (4000, 33, 2015/11/12) */ Dear Ms [redacted] , Oracle Support has now resolved all but one of the cases that you submitted and is in the process of scheduling an engineer to resolve the last remaining issue on-site at your restaurant Thank You, [redacted] Final Consumer Response / [redacted] (2000, 35, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes everything as been resolvedI still do not think it is acceptable that you pay for a $hour a day maintenance package and it takes me going to the Revdex.com to get month old cases resolved Thank you Revdex.com for being there because without you I'd still be on hold!!!

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ The customer's issue has been resolved and avenues for future freeware support detailed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) We got VirtualBox to work

Complaint: [redacted] I am rejecting this response because: We do not accept due to our hours a day days a week maintenance contract with Oracle the we pay for yearly If Oracle had honored the contract by sending out a repair technician that Saturday morning, the problem would have been resolved and no credit card transactions would have been lost that Saturday and Sunday Oracle did not send out a technician until Monday It took the Oracle technician four hours to troubleshoot and repair the problem Sincerely, [redacted]

Dear *** ***,
We are still researching your Revdex.com complaintWe hope to have it wrapped up soon
Thank You,
*** ***
Executive Escalations

Dear *** ***,
Oracle has thoroughly investigated the claims raised by SWE DISH, LLC in the matter brought to the attention of the Revdex.comUpon completion of this investigation, Oracle determined that the problems experienced by SWE DISH were, unfortunately, of the customer’s own makingWhether this is related to inadequate employee training, lack of technological knowledge, or some other factors only knowable to SWE DISH, Oracle cannot determine conclusivelyHowever, per the terms of the agreements in place between Oracle and SWE DISH, Oracle fulfilled its contractual obligations to this customerOracle looks forward to continue working with SWE DISH toward an even more effective partnership
Thank You,
*** ***
Executive Escalations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/08/24) */
We sincerely appreciate your feedback on JavaWe take this sort of input very seriouslyWe look at the full range of feedback provided by enterprise customers and consumers alike, and work to strike a balance between widely varying views on
Java ease of use and functionality including optional offers
Information about the Yahoo Optional Offer and a link to instructions for changing your Search or Home Page settings are available at http://www.java.com/yahoo Instructions on how to uninstall Java is available at http://www.java.com/en/download/uninstall.jsp (for Java on Windows) or http://www.java.com/en/download/help/mac_uninstall_java.xml (for Java on Mac OS X)
The "Contact Us" link at the bottom of every Oracle.com web page provides phone numbers for technical support for Oracle customersThe java.com web site is intended for Java users who might not otherwise be Oracle customers, and offers other support options to end-users including free self-helpFor personal assistance, we have a partnership with LivePerson who provides support services for a feeRefer to http://www.java.com/en/download/support.jsp for more information
Initial Consumer Rebuttal /* (3000, 12, 2015/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Oracle has just sent a "stock response" about Java, not at all a specific response to my complaint about the unwanted impossible-to-remove Yahoo software that has infected one of our business computersTotally irresponsible stonewalling on Oracle's partDeal with the specifics of this complaint, OracleIt is something that many people are complaining about!
Final Business Response /* (4000, 14, 2015/09/22) */
Instructions on how to remove the Yahoo New Tab browser extension are available at http://help.yahoo.com
Releases of Java may provide a third party sponsor offer for users to installFor future reference, ff you wish to install Java without being presented any third party sponsor offers, you can de-select the offer during installation or refer to these instructions to suppress sponsor offers whenever installing/updating Java: http://www.java.com/en/download/faq/disable_offers.xml
Final Consumer Response /* (4200, 16, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Basically you have just admitted your liability in this issue, essentially stating that a post-facto procedure is necessary to remove this "third-party" virusOnce again you are not answering my complaint specifically but instead using a pro-forma hit-the-key responseWhat do you mean by a "little older" computer? Is that your lame excuse? The more that this complaint proceeds, the more it reveals how dishonest your self-serving game isLet me ask you a simple question: Are your receiving monetary compensation from Yahoo for loading this surreptitious material on our computers?

Dear *** ***,
We are still reviewing the complaintWe hope to know more about this soon
Thank you,
*** ***
Executive Escalations

Complaint: ***I am rejecting this response because:
We are still waiting for the results of Oracle's investigation Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear Ms [redacted],
Our Customer Advocacy Manager, [redacted] has tried contacting you several times and has left her contact details via vmail. Is there a better phone number for [redacted] to reach you at? Or let me know if you prefer that she...

emails you.
Thank You Ms. [redacted] - we look forward to hearing back from you at your earliest convenience.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company called me right after I sent mg complaint and they heard me out on all my complaints, however, did not resolve one. In fact, I was misguided in purchasing gift cards to find out they do not work with the system. The gift cards were $525.00. I have left a voidemessage to the person to initially responded to me and I will wait to see if she responds.

Dear [redacted],
We continue to work on your credit card issue and will update you on progress.
Thank You,
[redacted]

Initial Business Response /* (1000, 23, 2015/10/23) */
I am in receipt of your complaint. Thank you for bringing this to our attention. Someone will be in contact with you soon.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 25, 2015/10/27) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
no one has contacted me yet. thanks
Final Business Response /* (4000, 33, 2015/11/12) */
Dear Ms. [redacted],
Oracle Support has now resolved all but one of the cases that you submitted and is in the process of scheduling an engineer to resolve the last remaining issue on-site at your restaurant.
Thank You,
[redacted]
Final Consumer Response /* (2000, 35, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes everything as been resolved. I still do not think it is acceptable that you pay for a $4000.00 24 hour a day maintenance package and it takes me going to the Revdex.com to get 3 month old cases resolved.
Thank you Revdex.com for being there because without you I'd still be on hold!!!

Complaint: [redacted]I am rejecting this response because:
We will wait for the results of Oracle's investigation and then proceed from there.
Sincerely,[redacted]

Dear [redacted],
I am in receipt of your complaint. We are currently researching the issue and we will be back to you once our investigation is complete.
Thank you for bringing this to my attention.
[redacted]
Executive Escalations

Complaint: [redacted]I am rejecting this response because:
We do not accept due to our 24 hours a day 7 days a week maintenance contract with Oracle the we pay for yearly.  If Oracle had honored the contract by sending out a repair technician that Saturday morning, the problem would have been resolved and no credit card transactions would have been lost that Saturday and Sunday.  Oracle did not send out a technician until Monday.  It took the Oracle technician four hours to troubleshoot and repair the problem.   
Sincerely,[redacted]