Krabloonik Restaurant and Dog Sledding

Complaint: [redacted] I am rejecting this response because:These pictures of these receipts are irrelevantI said when I called and cancelled that I had received the email the morning of the ride (by their own admission) that I had just opened the email that morningThese receipts show one specific time which is the time they sent the emailIt does not give a specific time in which I opened itI'M NOT SURE HIW MANY TIMES I HAVE TO SAY THIS- Their employee DID NOT tell me their cancellation policy which is important Bc I was ALREADY IN THE CANCELLATION PERIOD WHEN I BOOKED! SHE ALSO DID NOT TELL ME HOW MUCH SHE WAS CHARGING MY CARDYou are not mentioning anything about your employee who didn't do her jobIn her own words in one of this receipts she never mentions that she had indeed told me what the amount was so why would I be confused and not know what I was paying??? Because she knows she did not give me that info! It is stamped on the receipt that the customer agreed to that chargeThen in the notes it says I did not know the charge was $THAT MEANS I DID NOT AUTHORIZE THE CHARGE SO WHY STAMP THE RECEIPT SAYING I DID?!?! Business must be bad that your fighting this hard for $Must be your customer service skills!! Once again I am refusing to pay this Bc I was not informed of the $charge per their own admission in their notes on the receipt Regards, [redacted]

Please see attached packet from our booking company, ***, which details when the actual booking took place, when the ride was scheduled and notes that we made regarding the interaction with this guest We specifically state all prices on the website, over the phone, on the confirmation
emails (which were both received and opened by this guest as shown on the timeline attached) as well as the cancellation policies The guest was fully aware of the price of the rides and had every opportunity to contact us within the time frame of booking made on 2/27/and the actual morning of the ride 3/2/ The guest called and harassed both my employees and myself and lied about not knowing the price and that she opened the email that morningWe show in our records that she received and opened and email on both 2/27/and a reminder email on 3/1/ We are very clear on our cancellation policies as the guest is buying a spot or a 'seat' on one of our rides and it is very important, like an airline ticket, to know who is coming and who is not and if they 'no show' we have guests usually on a wait list that we can put on sledsWe loose money if guests decide at the last minute to not show up to a rideThis guest was fully aware of the price, we do not hide pricing on anything and she did receive an email detailing the charges The problem is buyers remorse as opposed to my company not being up front about pricingWe are very clear about pricing and communication with our guests, as you can see from the attached files from our booking company.Please let me know if you have any other questions Gina P***OwnerKrabloonik Dogsledding*** *** * ***
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I have attached screenshots of the booking software tracking that shows both the confirmation email and reminder emails that were sent by the software, received by customer and opened by the customer. I have also attached screenshots of what the confirmation email details as well as the reminder emails. In both emails it states what the charge for the ride is as well as the cancellation policy and the contact information for cancellation. Normally we will work with guests if they give us more time than merely hours before the ride. This guest tried to cancel their ride hours before the scheduled ride which was not enough time for us to replace her booking with another guest off of the wait list. Had the guest called us at any time between the time of receiving the confirmation email until the night before the ride we would have been able to work with this guest.

Complaint: [redacted]
I am rejecting this response because:These pictures of these receipts are irrelevant. I said when I called and cancelled that I had received the email the morning of the ride (by their own admission) that I had just opened the email that morning. These receipts show one specific time which is the time they sent the email. It does not give a specific time in which I opened it. I'M NOT SURE HIW MANY TIMES I HAVE TO SAY THIS- Their employee DID NOT tell me their cancellation policy which is important Bc I was ALREADY IN THE CANCELLATION PERIOD WHEN I BOOKED! SHE ALSO DID NOT TELL ME HOW MUCH SHE WAS CHARGING MY CARD. You are not mentioning anything about your employee who didn't do her job. In her own words in one of this receipts she never mentions that she had indeed told me what the amount was so why would I be confused and not know what I was paying??? Because she knows she did not give me that info! It is stamped on the receipt that the customer agreed to that charge. Then in the notes it says I did not know the charge was $630. THAT MEANS I DID NOT AUTHORIZE THE CHARGE SO WHY STAMP THE RECEIPT SAYING I DID?!?! Business must be bad that your fighting this hard for $630. Must be your customer service skills!! Once again I am refusing to pay this Bc I was not informed of the $630 charge per their own admission in their notes on the receipt.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This company is a scam. THEIR EMPLOYEE NEVER INFORMED ME OF THE AMOUNT OF THE CHARGE OR THE CANCELLATION POLICY!  I'm not sure how many times I have to say that.  The fact that they are saying she did is an outright lie. Maybe had she done her job we wouldn't be here now! Also, you may have proof of when an email was sent to me (WHICH WAS AFTER I WAS ALREADY IN THE CANCELLATION PERIOD) but THEY HAVE NO PROOF, I REPEAT NO PROOF ,OF WHEN I OPENED ANY SUCH EMAIL BC THAT DID NOT HAPPEN SO I KNOW THEY DO NOT HAVE PROOF of when I read such email! I NEVER approved a charge of $630 EVER and they have nothing whatsoever saying I did. You don't have a voice recording of your employee, but I wish you did, nor do you have my signature anywhere authorizing it. Therefore you have no proof I authorized it!! Bottom line I refuse to pay this charge. I have no buyers remorse Bc I did several other activities, ski lessons, snowmobiling etc and paid very well for them. THOSE BUSINESSES MADE ME AWARE OF WHAT THE CHARGE WAS [redacted] LISTEN TO THIS~ AT THE TIME OF BOOKING~ therefore I patronized their business. This company needs to take a courrse on customer service~ obviously! Like I said show me proof of me saying or agreeing to pay $630 and then we can talk or even something showing , and when I say showing I mean it doesn't say when it way sent BUT actually says email opened, they can't Bc they have no such items. Not paying this and I will scream from here to the mountain tops about how DISHONEST this company is!!!!
Regards,
[redacted]